Real-time Protection Won't Start

[Brad Friedlander]

I've successfully installed AntiSpyware on two XP Professional computers.
One is SP2 and the other is SP1.

On the third computer (SP2), everything seems to work except that I cannot
enable real-time protection. Whenever I try, the software continually tries
to start another instance of AntiSpyware. If I don't shut it down, the
system tray fills with icons and the task manager shows many processes being
created.

I un-installed the software and then re-installed it. That didn't fix the
problem.

Has anyone seen this problem?

Does anyone have suggestions on what to do to get it fixed?

Thanks,
Brad

 

[Dick Schofield]

I, too, am seeing a similar problem.

I've installed the AntiSpyware program on 3 XP Home systems --
2 SP1, 1 SP2.

One of the SP1 systems works fine. Both of the other systems
have this problem of multiple-multiple icons in the system
tray and won't configure properly.

I've been through the Add/Remove Software 'CHANGE' function
without any effect.

The errors.log file of one of the problem systems shows all
kinds of stuff but I don't know where to send/post it.
Is this newsgroup the appropriate place?

Dick

 

[Michael Jennings]

There is a known issue with multiple user setups, however
if your SP2 boxes don't have that, you are posting an issue
which is not listed in the marfer FAQ. If you start a new
thread and post full particulars ("file in this newsgroup.
Please title the message so it is Obvious it is a bug") it's
possible that "Steve Dodson [MSFT]" will notice it.

 

[Brad Friedlander]

There is only one user account on the computer. AntiSpyware is installed
under All Users.

Thanks for the responses.

There is a known issue with multiple user setups, however
if your SP2 boxes don't have that, you are posting an issue
which is not listed in the marfer FAQ. If you start a new
thread and post full particulars ("file in this newsgroup.
Please title the message so it is Obvious it is a bug") it's
possible that "Steve Dodson [MSFT]" will notice it.

I, too, am seeing a similar problem.

I've installed the AntiSpyware program on 3 XP Home systems --
2 SP1, 1 SP2.

One of the SP1 systems works fine. Both of the other systems
have this problem of multiple-multiple icons in the system
tray and won't configure properly.

I've been through the Add/Remove Software 'CHANGE' function
without any effect.

The errors.log file of one of the problem systems shows all
kinds of stuff but I don't know where to send/post it.
Is this newsgroup the appropriate place?

Dick