Re: Error 0X000003eb during driver installation

Discussion in 'Windows Vista Print / Fax / Scan' started by Cari \(MS-MVP\), Jul 22, 2009.

  1. OK, so bear with me while I summize what you've done...

    You went to Add a Printer, Add a Network Printer, and having given a static
    IP address to the Xerox, you let the Vista PC 'find' the printer? And then
    it should just install the previously 'installed' drivers.

    Yes....... or you did something different?

    I have a Xerox 1650N on my network and everything works just perfectly... on
    XP, Vista, Server 2008 and Windows 7.

    If you're using a different method of installtion, please give further
    details of exactly what you've done.
    --
    Cari (MS-MVP)
    Windows Technologies - Printing & Imaging
    http://www.coribright.com/windows


    "geogaddi" <> wrote in message
    news:...
    >
    > Hello,
    >
    > I've had a Xerox 6300DN PS color laser printer on a local network for
    > the past 2 or 3 years, with no problems. My older XP Professional
    > desktop crashed recently, and I replaced it with a box running Vista
    > Ultimate 64bit SP2. Although the printer continues to work for other
    > machines, I can't seem to get a printer driver to install correctly on
    > the new Vista box.
    >
    > The error message is
    >
    > "Unable to install printer. Operation could not be completed (error
    > 0X000003eb)"
    >
    > After searching these forums for help, and other places, I can verify
    > that:
    >
    > 1. I'm logged in as Admin
    > 2. The printer spooler service is started, along with its dependencies
    > 3. During the Xerox "web-based" auto driver installer, TCP/IP ports
    > with the printer IP address were created successfully
    > 4. During manual installation of the driver, Vista recognizes that a
    > version of the driver has been installed previously, but there is no
    > physical device registered in the Device Manager
    >
    > As an aside, Xerox customer support maintains that because the error
    > message is a Vista error message, that this is a Vista problem, and not
    > a Xerox problem. Their words, not mine.
    >
    > With thankful regards in advance,
    >
    > -geo
    >
    >
    > --
    > geogaddi
     
    Cari \(MS-MVP\), Jul 22, 2009
    #1
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  2. this is the error

    E:\>winerror 0X000003eb
    1003 ERROR_CAN_NOT_COMPLETE


    does the Standard TCP/IP Port get created using the network IP for the
    device?

    --
    Alan Morris
    Windows Printing Team
    Search the Microsoft Knowledge Base here:
    http://support.microsoft.com/search/?adv=1

    This posting is provided "AS IS" with no warranties, and confers no rights.

    "geogaddi" <> wrote in message
    news:...
    >
    > Hi Cari,
    >
    > Yes, exactly as you describe. The Vista PC "finds" the printer on the
    > network without a problem, then attempts to install the drivers by first
    > showing a file copy (presumably extracting the drivers to some
    > appropriate location), and then suddenly exits with the error message.
    >
    > It fails when I choose to either install the drivers that came with
    > Vista, as well as when I try to install drivers manually that I
    > downloaded from the Xerox website.
    >
    > Thanks,
    >
    > -geo
    >
    >>
    >> OK, so bear with me while I summize what you've done...
    >>
    >> You went to Add a Printer, Add a Network Printer, and having given a
    >> static
    >> IP address to the Xerox, you let the Vista PC 'find' the printer? And
    >> then
    >> it should just install the previously 'installed' drivers.
    >>
    >> Yes....... or you did something different?
    >>
    >> I have a Xerox 1650N on my network and everything works just
    >> perfectly... on
    >> XP, Vista, Server 2008 and Windows 7.
    >>
    >> If you're using a different method of installtion, please give further
    >> details of exactly what you've done.
    >> --
    >> Cari (MS-MVP)
    >> Windows Technologies - Printing & Imaging
    >> 'Welcome' (http://www.coribright.com/windows)
    >>

    >
    >
    > --
    > geogaddi
     
    Alan Morris [MSFT], Jul 23, 2009
    #2
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