Hi Ian,
How is everything going?
Sincerely,
Alex Xie
Microsoft Online Support Professional
Microsoft Global Technical Support Center
Get Secure! -
www.microsoft.com/security
================================================
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<
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<
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<
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| From: (e-mail address removed) ("Alex Xie [MSFT]")
| Organization: Microsoft
| Date: Wed, 12 Dec 2007 08:16:58 GMT
| Subject: RE: RDP Client Error message only on single computer.
| X-Tomcat-NG: microsoft.public.windowsxp.general
| Message-ID: <
[email protected]>
| Newsgroups: microsoft.public.windowsxp.general
| Lines: 348
| Path: TK2MSFTNGHUB02.phx.gbl
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| NNTP-Posting-Host: tomcatimport2.phx.gbl 10.201.218.182
|
| Hi Ian,
|
| Thank you for your update.
|
| Please go ahead to install this hotfix to see if the issue can be
resolved.
|
| Sincerely,
| Alex Xie
|
| Microsoft Online Support Professional
| Microsoft Global Technical Support Center
|
| Get Secure! -
www.microsoft.com/security
| ================================================
| When responding to posts, please "Reply to Group"
| via your newsreader so that others may learn and benefit from your issue.
| ================================================
| This posting is provided "AS IS" with no warranties, and confers no
rights.
|
|
| --------------------
| | Thread-Topic: RDP Client Error message only on single computer.
| | thread-index: Acg8lY52fyRrabCGRWuULkYazz0c8Q==
| | X-WBNR-Posting-Host: 207.46.192.207
| | From: =?Utf-8?B?SWFuIFJvYmVydA==?= <
[email protected]>
| | References: <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| <
[email protected]>
| | Subject: RE: RDP Client Error message only on single computer.
| | Date: Wed, 12 Dec 2007 00:04:01 -0800
| | Lines: 303
| | Message-ID: <
[email protected]>
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| | X-Tomcat-NG: microsoft.public.windowsxp.general
| |
| | Alexi,
| |
| | OK, it was a dodgy download - got it now.
| |
| | Ian
| |
| |
| | "Ian Robert" wrote:
| |
| | > Hi Alex,
| | >
| | > I've received the link to the hotfix and the password but when I run
| the
| | > program I get an error saying "Program too big to fit into memory" -
I
| don't
| | > get prompted for a password. I have tried on an XP machine and a
Vista
| | > machine to extract the hotfix from the download package, both give
the
| same
| | > result.
| | >
| | > The package name in the email is : 237510_ENU_i386_zip.exe
| | >
| | > Thanks
| | >
| | > Ian
| | >
| | >
| | > ""Alex Xie [MSFT]"" wrote:
| | >
| | > > Hi Ian,
| | > >
| | > > Thank you for your quick response. If you have any updates or need
| any
| | > > further assistance, please feel free to let me know. I will follow
up
| as
| | > > soon as possible.
| | > >
| | > > Sincerely,
| | > > Alex Xie
| | > > Microsoft Online Support Professional
| | > > Microsoft Global Technical Support Center
| | > >
| | > > Get Secure! -
www.microsoft.com/security
| | > > ================================================
| | > > When responding to posts, please "Reply to Group"
| | > > via your newsreader so that others may learn and benefit from your
| issue.
| | > > ================================================
| | > > This posting is provided "AS IS" with no warranties, and confers no
| rights.
| | > >
| | > > --------------------
| | > > | Thread-Topic: RDP Client Error message only on single computer.
| | > > | thread-index: Acg7es6EDWclIcM9TGie0KsYLrKN5g==
| | > > | X-WBNR-Posting-Host: 207.46.193.207
| | > > | From: =?Utf-8?B?SWFuIFJvYmVydA==?= <
[email protected]>
| | > > | References: <
[email protected]>
| | > > <
[email protected]>
| | > > | Subject: RE: RDP Client Error message only on single computer.
| | > > | Date: Mon, 10 Dec 2007 14:20:01 -0800
| | > > | Lines: 202
| | > > | Message-ID: <
[email protected]>
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| | > > | Path: TK2MSFTNGHUB02.phx.gbl
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| microsoft.public.windowsxp.general:150836
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| | > > | X-Tomcat-NG: microsoft.public.windowsxp.general
| | > > |
| | > > | Alex,
| | > > |
| | > > | It sounds as if the hotfix should fix the issue, I've requested
the
| | > > hotfix.
| | > > | When I next have access to the machine (probably wednesday) -
I'll
| | > > collect
| | > > | the event logs and other diags you requested and send them to you.
| | > > |
| | > > | Regards
| | > > |
| | > > | Ian
| | > > |
| | > > |
| | > > | ""Alex Xie [MSFT]"" wrote:
| | > > |
| | > > | > Hi Ian,
| | > > | >
| | > > | > Thank you for your post.
| | > > | >
| | > > | > Given your description about this issue, this issue can be
caused
| by
| | > > | > various factors and it's hard to pin down the cause at this
time.
| I
| | > > suggest
| | > > | > following the steps below to narrow down this issue.
| | > > | >
| | > > | > Step 1
| | > > | > ======
| | > > | > You may connect remotely to this client computer in question
| using RDP
| | > > in
| | > > | > the same location. For example, connect from siteA-xp-01 to
| siteA-xp-04.
| | > > | >
| | > > | > This can help us to narrow down whether this is a Windows XP
| client
| | > > | > computer issue or an Internet Explorer issue.
| | > > | >
| | > > | > If the issue also happens when this problematic computer is
| connected
| | > > from
| | > > | > the same location, let's go ahead to the next step.
| | > > | >
| | > > | > Step 2
| | > > | > ========
| | > > | > Check if Remote Desktop is turned on.
| | > > | >
| | > > | > 1. Logon the problematic computer in console.
| | > > | > 2. Right click My Computer and click Properties.
| | > > | > 3. On the Remote tab, ensure "Allow users to connect remotely
to
| this
| | > > | > computer".
| | > > | >
| | > > | > Step 3
| | > > | > ======
| | > > | > 1. On another client computer in the same location, enter the
| command
| | > > | > prompt.
| | > > | > 2. Input: telnet <computername> 3389
| | > > | >
| | > > | > Can this computer be connected?
| | > > | >
| | > > | > Step 4
| | > > | > =======
| | > > | > 1. Logon the problematic computer in console.
| | > > | > 2. Click Start > Run, type firewall.cpl and press Enter.
| | > > | > 3. Turn off the firewall application and then check if the
issue
| can be
| | > > | > resolved.
| | > > | >
| | > > | > Step 5
| | > > | > ========
| | > > | > According to the KB article 898713, this issue also can occur
| when
| | > > | > Distributed File Systems (DFS) Client functionality is disabled
| in the
| | > > | > following registry subkey on a Windows XP SP2-based computer:
| | > > | > HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\Mup
| | > > | > When DFS is disabled on a Windows XP SP2-based computer, the
| Remote
| | > > Desktop
| | > > | > Protocol (RDP) causes the connection to fail.
| | > > | >
| | > > | > I'd like to share with you the "hotfix online submission"
service
| that
| | > > you
| | > > | > can use to request this hotfix 898713:
| | > > | >
http://support.microsoft.com/gp/CUHotFix_LandingPage_Request.
| | > > | >
| | > > | > After completing the relevant info (such as KB ID, product and
| | > > language)
| | > > | > and providing a valid email address, please click the Submit
| button. A
| | > > | > Microsoft professional will respond to you via e-mail within 8
| business
| | > > | > hours.
| | > > | >
| | > > | > More information
| | > > | > ===========
| | > > | > You receive a "Remote computer has ended the connection" error
| message
| | > > when
| | > > | > you use the remote desktop connection tool on a Windows XP
| SP2-based
| | > > | > computer
| | > > | >
http://support.microsoft.com/kb/898713
| | > > | >
| | > > | > Step 6
| | > > | > ========
| | > > | > 1. Right click My Computer and point to Manage.
| | > > | > 2. Click the View menu, and then click "Show hidden devices".
| | > > | > 3. Expand the System Devices node.
| | > > | > 4. Check whether the entry "Terminal Server Device Redirector"
is
| | > > listed.
| | > > | > 5. If this entry doesn't exist, please follow the steps below.
If
| the
| | > > entry
| | > > | > exists, let's move forward to the Step 2.
| | > > | >
| | > > | > a. Install devcon from
| | > > | >
http://support.microsoft.com/default.aspx?scid=kb;en-us;311272
| | > > | > b. In the command prompt, run:
| | > > | >
| | > > | > Terminal Services Device Redirector = "devcon -r install
| | > > | > %windir%\inf\machine.inf root\rdpdr"
| | > > | > (only run the items within the quotation marks, WITHOUT the
| quotation
| | > > marks)
| | > > | >
| | > > | > If the issue remains, please collect the following information
| from the
| | > > | > problematic computer and send them to me for research.
| | > > | >
| | > > | > System Information
| | > > | > =============
| | > > | > a) Click the Start button, type msinfo32 in the Start Search
box
| and
| | > > press
| | > > | > Enter key.
| | > > | > (b) Wait for a while to complete the System Information
| generation.
| | > > | > (c) Click File Save and save it as an .nfo file. Right click
it,
| click
| | > > | > "Send To", and then point to "Compressed (zipped) Folder".
| | > > | > (d) Send the zip file to me at (e-mail address removed).
| | > > | >
| | > > | > Event log
| | > > | > =========
| | > > | > Please send the event lot for Application and System to
| | > > | > (e-mail address removed).
| | > > | >
| | > > | > I'm looking forward to hearing from you.
| | > > | >
| | > > | > Sincerely,
| | > > | > Alex Xie
| | > > | > Microsoft Online Support Professional
| | > > | > Microsoft Global Technical Support Center
| | > > | >
| | > > | > Get Secure! -
www.microsoft.com/security
| | > > | > ================================================
| | > > | > When responding to posts, please "Reply to Group"
| | > > | > via your newsreader so that others may learn and benefit from
| your
| | > > issue.
| | > > | > ================================================
| | > > | > This posting is provided "AS IS" with no warranties, and
confers
| no
| | > > rights.
| | > > | > --------------------
| | > > | > | Thread-Topic: RDP Client Error message only on single
computer.
| | > > | > | thread-index: Acg4/sIQi6aApIiTT0alMmjo0+J60A==
| | > > | > | X-WBNR-Posting-Host: 207.46.19.197
| | > > | > | From: =?Utf-8?B?SWFuIFJvYmVydA==?=
| <
[email protected]>
| | > > | > | Subject: RDP Client Error message only on single computer.
| | > > | > | Date: Fri, 7 Dec 2007 10:27:00 -0800
| | > > | > | Lines: 35
| | > > | > | Message-ID:
<
[email protected]>
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| | > > | > | Xref: TK2MSFTNGHUB02.phx.gbl
| microsoft.public.windowsxp.general:149924
| | > > | > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| | > > | > | X-Tomcat-NG: microsoft.public.windowsxp.general
| | > > | > |
| | > > | > | Hi,
| | > > | > |
| | > > | > | I have been called in to help with a tricky issue, at a
remote
| | > > office,
| | > > | > The
| | > > | > | users at this remote office connect remotely to another
office
| via
| | > > that
| | > > | > | offices Small Business Server Remote Web Workspace and visa
| versa -
| | > > both
| | > > | > | offices have SBS2003 one configured by me and one by someone
| else.
| | > > There
| | > > | > is
| | > > | > | one workstation at one location which gets the following
error
| when
| | > > | > trying to
| | > > | > | connect to the terminal server we have at the other location
| using
| | > > RWW in
| | > > | > IE.
| | > > | > |
| | > > | > | VBScript : Remote Desktop Disconnected
| | > > | > | The client could not connect to the remote coputer. Remote
| | > > connections
| | > > | > | might not be enabled or the computer might be too busy to
| accept new
| | > > | > | connections. It is also possbile that network problems are
| | > > preventing
| | > > | > your
| | > > | > | conneciton. Please try connecting agiain later. If the
problem
| | > > continues
| | > > | > to
| | > > | > | occur, contact your administrator.
| | > > | > |
| | > > | > | Remote Desktop Administration is enabled on this client and I
| am
| | > > using
| | > > | > RWW
| | > > | > | to connect to the workstation to help diagnose the issue.
| | > > | > |
| | > > | > | So basically, the client accepts remote desktop connections
but
| is
| | > > not
| | > > | > able
| | > > | > | to make them out. Other people at the same location are
| working fine
| | > > and
| | > > | > are
| | > > | > | able to make RWW remote desktop connections out, so it's not
a
| | > > firewall
| | > > | > or
| | > > | > | server issue. Testing on the two SBS servers produce the
same
| result.
| | > > | > |
| | > > | > | I think this is an XP issue - given the above and by viewing
| the
| | > > | > behaviour
| | > > | > | of the client. It could be an IE issue. The problem exists
| under
| | > > both
| | > > | > IE6
| | > > | > | and IE7
| | > > | > |
| | > > | > | Any suggestions would be greatly appreciated.
| | > > | > |
| | > > | > | Kind Regards
| | > > | > |
| | > > | > | Ian Robert
| | > > | > |
| | > > | > |
| | > > | > |
| | > > | >
| | > > | >
| | > > |
| | > >
| | > >
| |
|
|
