RD only lets me view a screen - Why!?

[Guest]

A friend sent me an ivite to connect to his machine to help him, i accept the invite, it connects me but i can only view the screen. how can i 'take over his machine? Thanks

 

[Sooner Al]

The Novice user (your friend) must give permission for the Expert (you) to take control of their
desktop. Did they do that?

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

A friend sent me an ivite to connect to his machine to help him, i accept the invite, it connects

me but i can only view the screen. how can i 'take over his machine? Thanks

 

[Guest]

Tell them to look at their screen, where there's a button to click to let the "expert" move the ouse & interect with their computer.

Patrick Rouse
Microsoft MVP - Terminal Server
http://www.workthin.com

----- Kev wrote: -----

How do they do that?

 

[Ben]

-----Original Message-----
A friend sent me an ivite to connect to his machine to

help him, i accept the invite, it connects me but i can
only view the screen. how can i 'take over his machine?
Thanks

.
This sounds like Remote Assistance. If it is your friend

may have stopped you from taking over. (Esc, no to share
contrul etc.)

 

[mcp6453]

Tell them to look at their screen, where there's a button to click to let the "expert" move the ouse & interect with their computer.

Does the help invitation function in XP Pro require port forwarding,
like connecting through RDP does?

 

[Jeffrey Randow (MVP)]

Yes.. Remote Assistance uses the same port a RD (TCP Port 1723). A
Universal Plug-n-Play (UPnP) compliant device should automatically do
the port forwarding...

Jeffrey Randow (Windows Net. & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone

 

[Sooner Al]

I think you made a boo boo Jeffrey...

Lets try TCP Port 3389...

--
Al Jarvi (MS-MVP Windows Networking)

Please post *ALL* questions and replies to the news group for the mutual benefit of all of us...
The MS-MVP Program - http://mvp.support.microsoft.com
This posting is provided "AS IS" with no warranties, and confers no rights...

 

[Jeffrey Randow (MVP)]

Twice in the same week... Bad Week.... Getting busy due to the
upcoming trip..

Jeffrey Randow (Windows Net. & Smart Display MVP)
(e-mail address removed)

Please post all responses to the newsgroups for the benefit
of all USENET users. Messages sent via email may or may not
be answered depending on time availability....

Remote Networking Technology Support Site -
http://www.remotenetworktechnology.com
Windows XP Expert Zone - http://www.microsoft.com/windowsxp/expertzone