Ram Upgrade causes laptop to turn off?

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Guest

My laptop, a Toshiba A70 (PSA70C-ML100E), has 512 RAM preinstalled. I
recently purchased 1Gb PC2700 of Kingston RAM(kVR333X64SC25/1G) to run the
machine at it's max capacity.
It mostly runs beautifully, except....When I run a lengthy program such as a
full scan on Norton's anti virus, or a lengthy scan of Spybot's S&D, my
machine simply turns off!
Is this a RAM problem? XP problem? Any direction or help would be appreciated.
Des
 
Des


Please check Event Viewer for Warning / Error Reports in
the System and Application logs for the time the machine
switches itself off and post copies.

You can access Event Viewer by selecting Start, Administrative
Tools, and Event Viewer. When researching the meaning of the
error, information regarding Event ID, Source and Description
are important.

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&sd=tech

Part of the Description of the error will include a link, which you
should double click for further information. You can copy using
copy and paste. Often the link will, however, say there is no
further information.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)

A tip for posting copies of Error Reports! Run Event Viewer and
double click on the error you want to copy. In the window, which
appears is a button resembling two pages. Double click the
button and close Event Viewer. Now start your message (email)
and do a paste into the body of the message. This will paste the
info from the Event Viewer Error Report complete with links
into the message. Make sure this is the first paste after exiting
from Event Viewer.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Thank you.
I have look over both the system and application logs and there are no
warnings or error reports. there appears to be no record of the turn off.
Only the running state, and then the new running state is recorded - no "off"
For example, from the System log:

Event Type: Information
Event Source: Service Control Manager
Event Category: None
Event ID: 7036
Date: 1/13/2006
Time: 2:37:13 PM
User: N/A
Computer: LAPTOP
Description:
The HTTP SSL service entered the running state.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Then, from the restart:


Event Type: Information
Event Source: EventLog
Event Category: None
Event ID: 6009
Date: 1/13/2006
Time: 4:44:39 PM
User: N/A
Computer: LAPTOP
Description:
Microsoft (R) Windows (R) 5.01. 2600 Service Pack 2 Multiprocessor Free.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

There are more records in the log both before and after, but nothing the has
been highlighted as an error or warning.
 
Des

Doe the problem go away if you remove the new RAM?

What is the make and model of the motherboard? What are
the details of the old and new RAM

This freeware programme is excellent for getting information about your
computer:
Everest Home Edition (freeware)
http://www.majorgeeks.com/download4181.html

Tip: To copy select Report, Quick Report, Plain Text, highlight required
text, right click and select copy. However, whilst this is fine for
posting small amounts of information into newsgroup messages
longer reports will irritate other newsgroup subscribers.

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
 
Yes it does. When I removed the 1gb and it is only running on the
preinstalled 512, then it ran fine.

It turned off again a few minutes ago while I was running an on-line virus
check from Trend Micro - not because I think this is a good service but
because I have not been able to run my Norton Anti virus! I have again looked
at the viewer and the logs do not recorded anything amiss.

Funny, because it runs perfectly when surfing the web, emailing, writing
word documents etc for hours on end - it is only a problem when I run
lengthly Virus scan or Spybot scan, or now I have discovered an on-line scan!
Very strange.

The preinstalled RAM I believe is from Kingston. On the Toshiba Canada site
I note that they only warranty their machines with Kingston upgrades.
Therefore, I assume the preinstalled is Kingston and I purchased the new 1 Gb
of Kingston.

I will again remove the additional RAM and run Norton's again to be sure,
and I will find out what the motherboard info is.
 
MY APOLOGIES!
I took the 1gb out, ran Norton, and it also turned off on it's own when it
was about half way through doing the a virus scan.!!!!!!!!!!!!!!!!!!!!

So, it's not the new RAM. I'll put the 1Gb back in.

Believe it or not, the 1 year warranty from Toshiba expired
today!!!!!!!!!!!!!!!!!!!

Anyhow, This is the system:

Computer
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name LAPTOP (Laptop)


Motherboard
CPU Type Mobile Intel Pentium 4 532, 3066 MHz (23 x 133)
Motherboard Name TOSHIBA Satellite A70
Motherboard Chipset ATI Mobility Radeon 9000 IGP
System Memory 448 MB (DDR SDRAM)
BIOS Type Phoenix (11/16/04)
Communication Port Printer Port (LPT1)

Display
Video Adapter ATI MOBILITY RADEON 9000 IGP (64 MB)
Video Adapter ATI MOBILITY RADEON 9000 IGP (64 MB)
3D Accelerator ATI Mobility Radeon 9000/9100 IGP (RS300M)
Monitor Plug and Play Monitor [NoDB] (1430114)

Multimedia
Audio Adapter ATI SB200 - AC'97 Audio Controller

Storage
IDE Controller Standard Dual Channel PCI IDE Controller
SCSI/RAID Controller ENE PCI Memory Stick Card Reader Controller
SCSI/RAID Controller ENE PCI Secure Digital Card Reader Controller
SCSI/RAID Controller ENE PCI SmartMedia / xD Card Reader Controller
Disk Drive IC25N060ATMR04-0 (60 GB, 4200 RPM, Ultra-ATA/100)
Optical Drive MATSHITA DVD-RAM UJ-820S (DVD+RW:2.4x/2.4x, DVD-RW:4x/2x,
DVD-RAM:2x, DVD-ROM:8x, CD:16x/8x/24x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

Partitions
C: (NTFS) 57231 MB (47442 MB free)

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Alps Pointing-device
Mouse Logitech HID-compliant Cordless Mouse

Network
Network Adapter Atheros AR5004X Wireless Network Adapter (192.168.0.100)
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC
Modem TOSHIBA Software Modem

Peripherals
Printer EPSON Stylus Photo R800
Printer HP DeskJet 820Cxi
Printer Samsung ML-2010 Series
USB1 Controller ATI SB200 - USB Controller
USB1 Controller ATI SB200 - USB Controller
USB2 Controller ATI SB200 - USB 2.0 Controller
USB Device Logitech Cordless USB Mouse
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

Field Value
Motherboard Properties
Motherboard ID <DMI>
Motherboard Name TOSHIBA Satellite A70

Front Side Bus Properties
Bus Type Intel NetBurst
Bus Width 64-bit
Real Clock 133 MHz (QDR)
Effective Clock 533 MHz
Bandwidth 4266 MB/s

Memory Bus Properties
Bus Type DDR SDRAM
Bus Width 64-bit
Real Clock 200 MHz (DDR)
Effective Clock 400 MHz
Bandwidth 3200 MB/s

Chipset Bus Properties
Bus Type ATI A-Link
Bus Width 8-bit
Real Clock 67 MHz (QDR)
Effective Clock 267 MHz
Bandwidth 267 MB/s

Field Value
BIOS Properties
BIOS Type Phoenix
System BIOS Date 11/16/04
Video BIOS Date 04/11/11

BIOS Manufacturer
Company Name Phoenix Technologies Ltd.
Product Information http://www.phoenix.com/en/products/default.htm
BIOS Upgrades http://www.esupport.com/biosagent/index.cfm?refererid=40

Thanks for your imput.
Des
 
Now that I have put the RAM back in, the memory now reads:

-- Field Value
Physical Memory
Total 1406 MB
Used 396 MB
Free 1010 MB
Utilization 28 %

Swap Space
Total 1933 MB
Used 257 MB
Free 1676 MB
Utilization 13 %

Virtual Memory
Total 3340 MB
Used 653 MB
Free 2686 MB
Utilization 20 %

Physical Address Extension (PAE)
Supported by Operating System Yes
Supported by CPU Yes
Active No

This only seems to be a problem when running one of the anti virus / malware
type applications??????




Des


Des said:
MY APOLOGIES!
I took the 1gb out, ran Norton, and it also turned off on it's own when it
was about half way through doing the a virus scan.!!!!!!!!!!!!!!!!!!!!

So, it's not the new RAM. I'll put the 1Gb back in.

Believe it or not, the 1 year warranty from Toshiba expired
today!!!!!!!!!!!!!!!!!!!

Anyhow, This is the system:

Computer
Operating System Microsoft Windows XP Home Edition
OS Service Pack Service Pack 2
DirectX 4.09.00.0904 (DirectX 9.0c)
Computer Name LAPTOP (Laptop)


Motherboard
CPU Type Mobile Intel Pentium 4 532, 3066 MHz (23 x 133)
Motherboard Name TOSHIBA Satellite A70
Motherboard Chipset ATI Mobility Radeon 9000 IGP
System Memory 448 MB (DDR SDRAM)
BIOS Type Phoenix (11/16/04)
Communication Port Printer Port (LPT1)

Display
Video Adapter ATI MOBILITY RADEON 9000 IGP (64 MB)
Video Adapter ATI MOBILITY RADEON 9000 IGP (64 MB)
3D Accelerator ATI Mobility Radeon 9000/9100 IGP (RS300M)
Monitor Plug and Play Monitor [NoDB] (1430114)

Multimedia
Audio Adapter ATI SB200 - AC'97 Audio Controller

Storage
IDE Controller Standard Dual Channel PCI IDE Controller
SCSI/RAID Controller ENE PCI Memory Stick Card Reader Controller
SCSI/RAID Controller ENE PCI Secure Digital Card Reader Controller
SCSI/RAID Controller ENE PCI SmartMedia / xD Card Reader Controller
Disk Drive IC25N060ATMR04-0 (60 GB, 4200 RPM, Ultra-ATA/100)
Optical Drive MATSHITA DVD-RAM UJ-820S (DVD+RW:2.4x/2.4x, DVD-RW:4x/2x,
DVD-RAM:2x, DVD-ROM:8x, CD:16x/8x/24x DVD+RW/DVD-RW/DVD-RAM)
SMART Hard Disks Status OK

Partitions
C: (NTFS) 57231 MB (47442 MB free)

Input
Keyboard Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
Mouse Alps Pointing-device
Mouse Logitech HID-compliant Cordless Mouse

Network
Network Adapter Atheros AR5004X Wireless Network Adapter (192.168.0.100)
Network Adapter Realtek RTL8139/810x Family Fast Ethernet NIC
Modem TOSHIBA Software Modem

Peripherals
Printer EPSON Stylus Photo R800
Printer HP DeskJet 820Cxi
Printer Samsung ML-2010 Series
USB1 Controller ATI SB200 - USB Controller
USB1 Controller ATI SB200 - USB Controller
USB2 Controller ATI SB200 - USB 2.0 Controller
USB Device Logitech Cordless USB Mouse
Battery Microsoft AC Adapter
Battery Microsoft ACPI-Compliant Control Method Battery

Field Value
Motherboard Properties
Motherboard ID <DMI>
Motherboard Name TOSHIBA Satellite A70

Front Side Bus Properties
Bus Type Intel NetBurst
Bus Width 64-bit
Real Clock 133 MHz (QDR)
Effective Clock 533 MHz
Bandwidth 4266 MB/s

Memory Bus Properties
Bus Type DDR SDRAM
Bus Width 64-bit
Real Clock 200 MHz (DDR)
Effective Clock 400 MHz
Bandwidth 3200 MB/s

Chipset Bus Properties
Bus Type ATI A-Link
Bus Width 8-bit
Real Clock 67 MHz (QDR)
Effective Clock 267 MHz
Bandwidth 267 MB/s

Field Value
BIOS Properties
BIOS Type Phoenix
System BIOS Date 11/16/04
Video BIOS Date 04/11/11

BIOS Manufacturer
Company Name Phoenix Technologies Ltd.
Product Information http://www.phoenix.com/en/products/default.htm
BIOS Upgrades http://www.esupport.com/biosagent/index.cfm?refererid=40

Thanks for your imput.
Des


Des said:
Yes it does. When I removed the 1gb and it is only running on the
preinstalled 512, then it ran fine.

It turned off again a few minutes ago while I was running an on-line virus
check from Trend Micro - not because I think this is a good service but
because I have not been able to run my Norton Anti virus! I have again looked
at the viewer and the logs do not recorded anything amiss.

Funny, because it runs perfectly when surfing the web, emailing, writing
word documents etc for hours on end - it is only a problem when I run
lengthly Virus scan or Spybot scan, or now I have discovered an on-line scan!
Very strange.

The preinstalled RAM I believe is from Kingston. On the Toshiba Canada site
I note that they only warranty their machines with Kingston upgrades.
Therefore, I assume the preinstalled is Kingston and I purchased the new 1 Gb
of Kingston.

I will again remove the additional RAM and run Norton's again to be sure,
and I will find out what the motherboard info is.
Click to expand...
Click to expand...
 
This may be a stupid question, but is it trying to hibernate, shut down
the drives or standby when you let it sit there and scan for 20 minutes?
I've had similar problems, but not with the software you are using.
My notebook would hang in limbo until I manually shut it off and turned
it back on. I did not check error logs though as I knew exactly what
was causing it, so I can't tell you if mine were clean like yours. I
never got an incorrect shutdown message though.
 
Thank you both.
I have no real idea why, but it is now working.
I reset the defaults in the bios, and all the other defaults that I could
find in the Power options etc....and I have been able to run both the anti
virus and spybot!!!!!

Thanks again!
 
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