Public folder favorite disappears

[J. Huber]

Hi. We are using Outlook 2003 sp 3 and Exchange 2003 sp1. One of our users
adds subfolders of a public folder to her public folder favorites, but
after a short period (10minutes - 1 day) the folder disappears from her
public folder favorite list. When she adds it again, the same thing
happens. I am lost as to why this keeps happening. Does anyone have any
suggestions? Thanks in advance for any help.

J. Huber

 

[Nikki Peterson [MVP - Outlook]]

I have not encountered this, however, the public folder favorites
are stored in the OST/PST file. Knowing this, I would guess that
the problem lies in the synchronization of the public folders to the
OST/PST file.

Having said this, how big is the public folder she is adding?
How big is her OST file? Is it getting too large?
Perhaps her OST has been corrupted and needs to be
rebuilt. (Delete the OST and re-open Outlook).

Nikki Peterson

 

[J. Huber]

I will try deleting the ost file and see if that fixes it. Thanks for
the quick reply!

J. Huber

 

[Nikki Peterson [MVP - Outlook]]

Let me know how it goes.

Nikki

I will try deleting the ost file and see if that fixes it. Thanks for
the quick reply!

J. Huber

 

[J. Huber]

I deleted the ost file this morning and recreated it. As of this
afternoon, it is working great, so that seems to have fixed it. Thanks
for the advice! Cheers!

J.

 

[Nikki Peterson [MVP - Outlook]]

Nice to hear! Thank you for sharing your solution.

Nikki Peterson

 

[Gil Baron]

Where do I find the OST. What else happens when I do this, do I lose
rules, messages, etc.?
How do I recreate it?