PST size error but still downloaded emails... but to where???

[Guest]

Hi

I had an issue with Outlook, the usual "your file has reached its capacity
please delete items or consider using the Outlook 2003" error. However,
emails were still being downloaded (send/receive message in status bar was
saying receiving x msgs etc - and the number WAS changing!) But they were not
being put in the inbox. So where did they go?

I am really perplexed. File size of pst has reached its maximum, but emails
were still being downloaded - TO WHERE? Some of the emails are important work
emails.

I have subsequently resolved the capacity issue (by creating a new Outlook
2003 pst and doing an import from the original pst)... but I am still missing
those emails that outlook downloaded. The mail server does not have them...
they must have gone somewhere!

Can anyone please help!

TIA

 

[Roady [MVP]]

Outlook will leave them on the server when that happens. If you have a virus
scanner that integrates with Outlook or acts like a mail proxy, your virus
scanner is responsible for keeping them in their queue or leaving them on
the mail server.

 

[Guest]

I am running Norton Internet Security 2006. Thats what I would have assumed.
but I have logged into the mail server via their web client and there are no
emails.

Any further suggestions?

 

[Roady [MVP]]

If they are not in the queue of Norton (or wherever Norton stores items that
cannot be delivered to Outlook) then they are gone.

 

[Guest]

Regan I hate to say, but I had this exact same problem and posted on this
board the same question a couple of times. No one was really able to come up
with an answer. You would think something this big of a deal would be a know
issue/fix. This is NOT meant to be a slam at the people on this board, you
guys are great!! It is just showing the apparent complexity of thus bug. I
Never did find my lost emails. I turned off auto send/recieve and just used
the web until I got Outlook 2007.

 

[Roady [MVP]]

Read my reply? If there is a virus scanner in between than Outlook is not
responsible for leaving those messages on the server; the virus scanner is
to blame for losing your emails if it doesn't keep a queue.

 

[Guest]

In my case, I was using zone alarm, but had to uninstall it for quite a while
and still had the problem. FYI.