prolific 250 GB external harddisk

[M. van Nieuwenhoven]

dear users

I bought a Prolific PL3507 Combo Device (1394-ATAPI rev1.10) 250 Gb external
harddisk. Unfortunately the disk is not recognized by my computer (Dell
Dimension 4600 with Windows XP SP2 and two internal harddisks). Neither the
FireWire connection, nor the USB connection is recognized. The disk is,
however, recognized by my laptop with Win XP professional, but I want to use
it for my desktop computer.

Please help me to solve this problem asap.

Thank you in advance,

M. van Nieuwenhoven
Valkenburg, the Netherlands

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[Cari \(MS-MVP\)]

Are the USB ports and firewire port(s) KNOWN to be working with other
devices?

If you connect the drive to the desktop, right click on My Computer, select
Manage, then click on Disk Management, does it show up at all on the right
hand side of the screen? If so, can you assign it a drive letter?

 

[M. van Nieuwenhoven]

Dear sir,


Thank you for your respons.

Yes, the USB en firewire port work with other devices.

No, the disk does not show up at all in Disk Management.

It does show up, however, as a yellow exclamation mark AND a question mark
in My computer/manage/Device Management.

If you have a solution, I would be very happy.

Thank you,

M. van Nieuwenhoven
Netherlands

 

[Richard Urban]

Did you get any type of installation disk with your drive?

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[tjoy]

While HDD is connected to comp, uninstall it form device manager. (right
click on it, properties>driver>uninstall)
Then from control panel use "add hardware" and search for new hardware.

 

[tjoy]

If it needed some sort of drivers, they would be for Win98/ME
WinXP doesn't need drivers for USB hardware.
Read my other respond for his problem solution.

Did you get any type of installation disk with your drive?

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

message news:[email protected]...

 

[M. van Nieuwenhoven]

I tried what you said, but it still does not work...

The wizard asks for a driver, but there is no driver necessary. Besides, I
don't have a driver.

 

[tjoy]

Seems like lots of ppl have problem with combo usb/fw chips PL3507
Try this link for new firmware
http://www.globalillusion.com/downloads/PL3507_FW.zip

 

[Richard Urban]

That is not correct. If a USB device is designed to work "outside" of the
normal specs, in an attempt to wring a bit more out of the device, you will
need to install "their" drivers.

I have another example. I have a USB 1.1 network adapter that came out
"after" Windows XP was released. There is no way that I can use this adapter
with Windows XP unless I install the special Linksys drivers for this
adapter.

--

Regards,

Richard Urban
Microsoft MVP Windows Shell/User

Quote from George Ankner:
If you knew as much as you think you know,
You would realize that you don't know what you thought you knew!

 

[tjoy]

You're right, but that's not his case.
His hardware worked on other PC with WinXP, and he didn't have to install
any drivers.

 

[M. van Nieuwenhoven]

Thank you for your advice. I downloaded the firmware you adviced
(http://www.globalillusion.com/downloads/PL3507_FW.zip) but I donn't have
the slightest idea what to do with it.....

Can you help me further with it?

Michiel
--

 

[M. van Nieuwenhoven]

To update the firmware, the computer has to detect the usb device (the
harddisk). And that's the whole point; it says that the disk is not
found....

Michiel

--
-------------------------------------------------------------
M.A. van Nieuwenhoven, MD, MSc, PhD
Dept. of Internal Medicine
University Hospital Maastricht
PO Box 5800
6202 AZ Maastricht, the Netherlands
tel: +31 43 3881982
fax: +31 43 3875006

 

[tjoy]

Use your other working laptop. Remember, firmware is installed to your USB
drive flash memory chip,
not computer that doesn't work.