Program trying to access e-mail...

[jholt]

Apparently someone has tampered with my email. I'm
getting the message, "A program is trying to access e-mail
addresses you have stored in outlook. Do you want to
allow this? I tried to disable the COM feature in
Outlook, but the message still pops up. The attempted e-
mail sends (somehow) because I keep getting it bounced
back to me. Any recommendations? Would you mind replying
to: (e-mail address removed).
Thanks, Jim

 

[Sue Mosher [MVP-Outlook]]

Tampering is unlikely. DId you recently install Office 2002 SP3? Do you have
Adobe Acrobat
installed?

 

[Ric LuBell]

I, too, am having the same problem, as is one of my remote
employees... We both have XP Pro, Outlool 2002, and Adobe
Acrobat 6.0 installed... what is the correlation? Is this
a known problem? Neither of us is sure about whether we
have SP3 installed, but we might... we pretty consistently
keep up with the updates. Is this something that got
changed in SP3? Is it tweakable somehow to make it stop?
We always click "No" on allowing whatever this is to
access our address book, and we both get a blank email
form after that and the email always is OK, so what's this
all about? Thanks in advance for any help you can give in
clearing up this most annoying mystery. -- R. LuBell

 

[Sue Mosher [MVP-Outlook]]

Yes, it's a known problem with the PDFMaker COM add-in for Outlook. See
http://www.slipstick.com/outlook/ol2002sp3.htm#problems for instructions on
how to disable it.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[Ric LuBell]

Thanks, Sue... That did the trick. Glad someone out there
knows a thing or two about this product... Ric

 

[jholt]

Sue, thanks for your reply. I've copied and pasted the
suspect email that keeps sending and bouncing back. And,
yest I recently installed Adobe Acrobat 6.0 Pro. I
installed SP 3 a while back. Here's the copied bounced e-
mail:

The original message was received at Fri, 30 Jul 2004
12:29:25 -0400 (EDT) from mail.universalimage.co.za
[196.31.131.3]


*** ATTENTION ***

Your e-mail is being returned to you because there was a
problem with its delivery. The address which was
undeliverable is listed in the section
labeled: "----- The following addresses had permanent
fatal errors -----".

The reason your mail is being returned to you is listed in
the section
labeled: "----- Transcript of Session Follows -----".

The line beginning with "<<<" describes the specific
reason your e-mail could not be delivered. The next line
contains a second error message which is a general
translation for other e-mail servers.

Please direct further questions regarding this message to
your e-mail administrator.

--AOL Postmaster



----- The following addresses had permanent fatal
errors ----- <[email protected]>

----- Transcript of session follows -----
.... while talking to air-ya04.mail.aol.com.:<<< 550 MAILBOX NOT FOUND

 

[Sue Mosher [MVP-Outlook]]

What indication do you have that this particular message is related to the
prompt?

I'd suggest you go to the page at
http://www.slipstick.com/outlook/ol2002sp3.htm#problems and follow the
instructions for removing the add-in that Acrobat adds to OUtlook.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue, thanks for your reply. I've copied and pasted the
suspect email that keeps sending and bouncing back. And,
yest I recently installed Adobe Acrobat 6.0 Pro. I
installed SP 3 a while back. Here's the copied bounced e-
mail:

The original message was received at Fri, 30 Jul 2004
12:29:25 -0400 (EDT) from mail.universalimage.co.za
[196.31.131.3]


*** ATTENTION ***

Your e-mail is being returned to you because there was a
problem with its delivery. The address which was
undeliverable is listed in the section
labeled: "----- The following addresses had permanent
fatal errors -----".

The reason your mail is being returned to you is listed in
the section
labeled: "----- Transcript of Session Follows -----".

The line beginning with "<<<" describes the specific
reason your e-mail could not be delivered. The next line
contains a second error message which is a general
translation for other e-mail servers.

Please direct further questions regarding this message to
your e-mail administrator.

--AOL Postmaster



----- The following addresses had permanent fatal
errors ----- <[email protected]>

----- Transcript of session follows -----
... while talking to air-ya04.mail.aol.com.:<<< 550 MAILBOX NOT FOUND

-----Original Message-----
Tampering is unlikely. DId you recently install Office 2002 SP3? Do you have
Adobe Acrobat
installed?

"(e-mail address removed)"

message news:[email protected]...



.

 

[Jim]

Sue,

It's the same email being bounced back all the time. I
never sent it either. It you'll look at the sender's
address - RCPT To:<[email protected]>, the name is
suspect as I don't know anyone with that email address. I
did what you suggested, but I'm still getting the same
message and bounced back email.

This is becoming very perplexing and I do appreciate your
assistance.

Jim

-----Original Message-----
What indication do you have that this particular message is related to the
prompt?

I'd suggest you go to the page at
http://www.slipstick.com/outlook/ol2002sp3.htm#problems and follow the
instructions for removing the add-in that Acrobat adds to OUtlook.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers



"(e-mail address removed)"

message news:[email protected]...

Sue, thanks for your reply. I've copied and pasted the
suspect email that keeps sending and bouncing back. And,
yest I recently installed Adobe Acrobat 6.0 Pro. I
installed SP 3 a while back. Here's the copied bounced e-
mail:

The original message was received at Fri, 30 Jul 2004
12:29:25 -0400 (EDT) from mail.universalimage.co.za
[196.31.131.3]


*** ATTENTION ***

Your e-mail is being returned to you because there was a
problem with its delivery. The address which was
undeliverable is listed in the section
labeled: "----- The following addresses had permanent
fatal errors -----".

The reason your mail is being returned to you is listed in
the section
labeled: "----- Transcript of Session Follows -----".

The line beginning with "<<<" describes the specific
reason your e-mail could not be delivered. The next line
contains a second error message which is a general
translation for other e-mail servers.

Please direct further questions regarding this message to
your e-mail administrator.

--AOL Postmaster



----- The following addresses had permanent fatal
errors ----- <[email protected]>

----- Transcript of session follows -----
... while talking to air-ya04.mail.aol.com.:<<< 550 MAILBOX NOT FOUND

-----Original Message-----
Tampering is unlikely. DId you recently install Office 2002 SP3? Do you have
Adobe Acrobat
installed?

"(e-mail address removed)"

message Apparently someone has tampered with my email. I'm
getting the message, "A program is trying to access

e-
mail

addresses you have stored in outlook. Do you want to
allow this? I tried to disable the COM feature in
Outlook, but the message still pops up. The

attempted
e-

mail sends (somehow) because I keep getting it bounced
back to me. Any recommendations? Would you mind replying
to: (e-mail address removed).
Thanks, Jim



.

.

 

[Sue Mosher [MVP-Outlook]]

But what evidence do you have of a cause and effect? I think these are two
separate issues, the bounce message very likely coming from a message that a
spam or virus program on some other machine on the Internet has sent using
your From address.

In any case, I presume you've done a thorough virus scan. Did you remove the
PDFMaker add-in from Outlook as I suggested?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue,

It's the same email being bounced back all the time. I
never sent it either. It you'll look at the sender's
address - RCPT To:<[email protected]>, the name is
suspect as I don't know anyone with that email address. I
did what you suggested, but I'm still getting the same
message and bounced back email.

This is becoming very perplexing and I do appreciate your
assistance.

Jim

-----Original Message-----
What indication do you have that this particular message is related to the
prompt?

I'd suggest you go to the page at
http://www.slipstick.com/outlook/ol2002sp3.htm#problems and follow the
instructions for removing the add-in that Acrobat adds to OUtlook.

"(e-mail address removed)"

message news:[email protected]...

Sue, thanks for your reply. I've copied and pasted the
suspect email that keeps sending and bouncing back. And,
yest I recently installed Adobe Acrobat 6.0 Pro. I
installed SP 3 a while back. Here's the copied bounced e-
mail:

The original message was received at Fri, 30 Jul 2004
12:29:25 -0400 (EDT) from mail.universalimage.co.za
[196.31.131.3]


*** ATTENTION ***

Your e-mail is being returned to you because there was a
problem with its delivery. The address which was
undeliverable is listed in the section
labeled: "----- The following addresses had permanent
fatal errors -----".

The reason your mail is being returned to you is listed in
the section
labeled: "----- Transcript of Session Follows -----".

The line beginning with "<<<" describes the specific
reason your e-mail could not be delivered. The next line
contains a second error message which is a general
translation for other e-mail servers.

Please direct further questions regarding this message to
your e-mail administrator.

--AOL Postmaster



----- The following addresses had permanent fatal
errors ----- <[email protected]>

----- Transcript of session follows -----
... while talking to air-ya04.mail.aol.com.:

<<< 550 MAILBOX NOT FOUND
550 <[email protected]>... User unknown

-----Original Message-----
Tampering is unlikely. DId you recently install Office
2002 SP3? Do you have
Adobe Acrobat
installed?

"(e-mail address removed)"
message Apparently someone has tampered with my email. I'm
getting the message, "A program is trying to access e-
mail
addresses you have stored in outlook. Do you want to
allow this? I tried to disable the COM feature in
Outlook, but the message still pops up. The attempted
e-
mail sends (somehow) because I keep getting it bounced
back to me. Any recommendations? Would you mind
replying
to: (e-mail address removed).
Thanks, Jim



.

.

 

[Jim Holt]

Sue,

I've done several virus scans by Norton (frequently
updated) and spam/Ad cleanups since the offending bounced
email starting occuring. All virus scans have been ok, as
I'm sitting behind a home router firewall. I'm very
careful in this regard. I even use ZoneAlarm as my fourth
line of defense. (I have a lot of photographs, artwork
and graphics to protect). I also do redunant backups.

The same "original" message is appearing warning me that
someone is trying to send an email. I always click no.
However, a few hours after the occurence I'll get a
bounced email from the same resource I quoted in my last
post.

As far as cause and effect...I'm lost, bewildered and
frustrated over this recurring outlook question and
bounced email.

Can I turn my PDF feature (COM) back on since it appears
that this is not the culprit?

Thanks and I hope you have an answer.

Regards,

Jim

-----Original Message-----
But what evidence do you have of a cause and effect? I think these are two
separate issues, the bounce message very likely coming from a message that a
spam or virus program on some other machine on the Internet has sent using
your From address.

In any case, I presume you've done a thorough virus scan. Did you remove the
PDFMaker add-in from Outlook as I suggested?

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue,

It's the same email being bounced back all the time. I
never sent it either. It you'll look at the sender's
address - RCPT To:<[email protected]>, the name is
suspect as I don't know anyone with that email address. I
did what you suggested, but I'm still getting the same
message and bounced back email.

This is becoming very perplexing and I do appreciate your
assistance.

Jim

-----Original Message-----
What indication do you have that this particular

message
is related to the

prompt?

I'd suggest you go to the page at
http://www.slipstick.com/outlook/ol2002sp3.htm#problems and follow the
instructions for removing the add-in that Acrobat adds

to
OUtlook.

"(e-mail address removed)"

message Sue, thanks for your reply. I've copied and pasted the
suspect email that keeps sending and bouncing back. And,
yest I recently installed Adobe Acrobat 6.0 Pro. I
installed SP 3 a while back. Here's the copied

bounced
e-

mail:

The original message was received at Fri, 30 Jul 2004
12:29:25 -0400 (EDT) from mail.universalimage.co.za
[196.31.131.3]


*** ATTENTION ***

Your e-mail is being returned to you because there was a
problem with its delivery. The address which was
undeliverable is listed in the section
labeled: "----- The following addresses had permanent
fatal errors -----".

The reason your mail is being returned to you is

listed
in

the section
labeled: "----- Transcript of Session Follows -----".

The line beginning with "<<<" describes the specific
reason your e-mail could not be delivered. The next line
contains a second error message which is a general
translation for other e-mail servers.

Please direct further questions regarding this

message
to

your e-mail administrator.

--AOL Postmaster



----- The following addresses had permanent fatal
errors ----- <[email protected]>

----- Transcript of session follows -----
... while talking to air-ya04.mail.aol.com.:

<<< 550 MAILBOX NOT FOUND
550 <[email protected]>... User unknown

-----Original Message-----
Tampering is unlikely. DId you recently install Office
2002 SP3? Do you have
Adobe Acrobat
installed?


"(e-mail address removed)"
message [email protected]...
Apparently someone has tampered with my email. I'm
getting the message, "A program is trying to

access
e-

mail
addresses you have stored in outlook. Do you want to
allow this? I tried to disable the COM feature in
Outlook, but the message still pops up. The attempted
e-
mail sends (somehow) because I keep getting it bounced
back to me. Any recommendations? Would you mind
replying
to: (e-mail address removed).
Thanks, Jim



.



.

.

 

[Sue Mosher [MVP-Outlook]]

If you add the PDFMaker COM add-in back to Outlook, you can expect to get a
security prompt every time you open an Outlook message. It's your choice.

The symptoms you've described definitely sound like some software on your
machine might be sending a message through Outlook. However, yave you looked
in your Outbox or Sent Items to see if there really are such messages going
out?

Since it is impossible to track the possible sending program upstream from
the bounced message, you may want to start removing recently installed
programs to try to determine which might be involved.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue,

I've done several virus scans by Norton (frequently
updated) and spam/Ad cleanups since the offending bounced
email starting occuring. All virus scans have been ok, as
I'm sitting behind a home router firewall. I'm very
careful in this regard. I even use ZoneAlarm as my fourth
line of defense. (I have a lot of photographs, artwork
and graphics to protect). I also do redunant backups.

The same "original" message is appearing warning me that
someone is trying to send an email. I always click no.
However, a few hours after the occurence I'll get a
bounced email from the same resource I quoted in my last
post.

As far as cause and effect...I'm lost, bewildered and
frustrated over this recurring outlook question and
bounced email.

Can I turn my PDF feature (COM) back on since it appears
that this is not the culprit?

Thanks and I hope you have an answer.

Regards,

Jim

-----Original Message-----
But what evidence do you have of a cause and effect? I think these are two
separate issues, the bounce message very likely coming from a message that a
spam or virus program on some other machine on the Internet has sent using
your From address.

In any case, I presume you've done a thorough virus scan. Did you remove the
PDFMaker add-in from Outlook as I suggested?

Sue,

It's the same email being bounced back all the time. I
never sent it either. It you'll look at the sender's
address - RCPT To:<[email protected]>, the name is
suspect as I don't know anyone with that email address. I
did what you suggested, but I'm still getting the same
message and bounced back email.

This is becoming very perplexing and I do appreciate your
assistance.

Jim


-----Original Message-----
What indication do you have that this particular message
is related to the
prompt?

I'd suggest you go to the page at
http://www.slipstick.com/outlook/ol2002sp3.htm#problems
and follow the
instructions for removing the add-in that Acrobat adds to
OUtlook.

"(e-mail address removed)"
message Sue, thanks for your reply. I've copied and pasted the
suspect email that keeps sending and bouncing back.
And,
yest I recently installed Adobe Acrobat 6.0 Pro. I
installed SP 3 a while back. Here's the copied bounced
e-
mail:

The original message was received at Fri, 30 Jul 2004
12:29:25 -0400 (EDT) from mail.universalimage.co.za
[196.31.131.3]


*** ATTENTION ***

Your e-mail is being returned to you because there was a
problem with its delivery. The address which was
undeliverable is listed in the section
labeled: "----- The following addresses had permanent
fatal errors -----".

The reason your mail is being returned to you is listed
in
the section
labeled: "----- Transcript of Session Follows -----".

The line beginning with "<<<" describes the specific
reason your e-mail could not be delivered. The next
line
contains a second error message which is a general
translation for other e-mail servers.

Please direct further questions regarding this message
to
your e-mail administrator.

--AOL Postmaster



----- The following addresses had permanent fatal
errors ----- <[email protected]>

----- Transcript of session follows -----
... while talking to air-ya04.mail.aol.com.:

<<< 550 MAILBOX NOT FOUND
550 <[email protected]>... User unknown

-----Original Message-----
Tampering is unlikely. DId you recently install Office
2002 SP3? Do you have
Adobe Acrobat
installed?


"(e-mail address removed)"
message [email protected]...
Apparently someone has tampered with my email. I'm
getting the message, "A program is trying to access
e-
mail
addresses you have stored in outlook. Do you want to
allow this? I tried to disable the COM feature in
Outlook, but the message still pops up. The
attempted
e-
mail sends (somehow) because I keep getting it
bounced
back to me. Any recommendations? Would you mind
replying
to: (e-mail address removed).
Thanks, Jim



.



.

.

 

[jholt]

Sue,
Thanks.
Jim

-----Original Message-----
If you add the PDFMaker COM add-in back to Outlook, you can expect to get a
security prompt every time you open an Outlook message. It's your choice.

The symptoms you've described definitely sound like some software on your
machine might be sending a message through Outlook. However, yave you looked
in your Outbox or Sent Items to see if there really are such messages going
out?

Since it is impossible to track the possible sending program upstream from
the bounced message, you may want to start removing recently installed
programs to try to determine which might be involved.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue,

I've done several virus scans by Norton (frequently
updated) and spam/Ad cleanups since the offending bounced
email starting occuring. All virus scans have been ok, as
I'm sitting behind a home router firewall. I'm very
careful in this regard. I even use ZoneAlarm as my fourth
line of defense. (I have a lot of photographs, artwork
and graphics to protect). I also do redunant backups.

The same "original" message is appearing warning me that
someone is trying to send an email. I always click no.
However, a few hours after the occurence I'll get a
bounced email from the same resource I quoted in my last
post.

As far as cause and effect...I'm lost, bewildered and
frustrated over this recurring outlook question and
bounced email.

Can I turn my PDF feature (COM) back on since it appears
that this is not the culprit?

Thanks and I hope you have an answer.

Regards,

Jim

-----Original Message-----
But what evidence do you have of a cause and effect? I think these are two
separate issues, the bounce message very likely coming from a message that a
spam or virus program on some other machine on the Internet has sent using
your From address.

In any case, I presume you've done a thorough virus

scan.
Did you remove the

PDFMaker add-in from Outlook as I suggested?

Sue,

It's the same email being bounced back all the time. I
never sent it either. It you'll look at the sender's
address - RCPT To:<[email protected]>, the name is
suspect as I don't know anyone with that email address. I
did what you suggested, but I'm still getting the same
message and bounced back email.

This is becoming very perplexing and I do appreciate your
assistance.

Jim


-----Original Message-----
What indication do you have that this particular message
is related to the
prompt?

I'd suggest you go to the page at
http://www.slipstick.com/outlook/ol2002sp3.htm#problems
and follow the
instructions for removing the add-in that Acrobat

adds
to

OUtlook.


"(e-mail address removed)"
message [email protected]...
Sue, thanks for your reply. I've copied and

pasted
the

suspect email that keeps sending and bouncing back.
And,
yest I recently installed Adobe Acrobat 6.0 Pro. I
installed SP 3 a while back. Here's the copied bounced
e-
mail:

The original message was received at Fri, 30 Jul 2004
12:29:25 -0400 (EDT) from mail.universalimage.co.za
[196.31.131.3]


*** ATTENTION ***

Your e-mail is being returned to you because there was a
problem with its delivery. The address which was
undeliverable is listed in the section
labeled: "----- The following addresses had permanent
fatal errors -----".

The reason your mail is being returned to you is listed
in
the section
labeled: "----- Transcript of Session Follows ---- -".

The line beginning with "<<<" describes the specific
reason your e-mail could not be delivered. The next
line
contains a second error message which is a general
translation for other e-mail servers.

Please direct further questions regarding this message
to
your e-mail administrator.

--AOL Postmaster



----- The following addresses had permanent fatal
errors ----- <[email protected]>

----- Transcript of session follows -----
... while talking to air-ya04.mail.aol.com.:

<<< 550 MAILBOX NOT FOUND
550 <[email protected]>... User unknown

-----Original Message-----
Tampering is unlikely. DId you recently install Office
2002 SP3? Do you have
Adobe Acrobat
installed?


"(e-mail address removed)"
message [email protected]...
Apparently someone has tampered with my email. I'm
getting the message, "A program is trying to access
e-
mail
addresses you have stored in outlook. Do you want to
allow this? I tried to disable the COM feature in
Outlook, but the message still pops up. The
attempted
e-
mail sends (somehow) because I keep getting it
bounced
back to me. Any recommendations? Would you mind
replying
to: (e-mail address removed).
Thanks, Jim



.



.



.

.