program problems at shutting down

[Red]

Error closing program "O" appears when shutting down.
Will not close. Have to click "End Now" to shut down.
When Outlook Express is default mail service. Same
message with program "W" shutting down when MS Outlook is
default mail service. Maybe a bug??? HELP!!

 

[Malke]

Error closing program "O" appears when shutting down.
Will not close. Have to click "End Now" to shut down.
When Outlook Express is default mail service. Same
message with program "W" shutting down when MS Outlook is
default mail service. Maybe a bug??? HELP!!

What does a scan with a current antivirus program (meaning a version not
later than 2002 and using updated virus definitions) show? Also, remove
spyware with Spybot Search & Destroy from www.security.kolla.de and
Ad-aware from www.lavasoftusa.com. Be sure to update these programs
before running them. It is best to run antivirus and spyware removal
tools in Safe Mode.

Malke

 

[Buz [MSFT]]

We want to implement the Cleanboot process using MSCONFIG to rule out 3rd
party software as the cause of this issue. MSCONFIG from XP can also be used
on a Windows 2000 Pro or Server client.

Go to Start\Run type in Msconfig and press OK.
Go to the Startup tab.
Click on "Disable All"
Go to the Services Tab
Click on "Hide all Microsoft Services"
Uncheck the 3rd party services that are left
Press OK twice to reboot.

Once your computer is restarted see if the issue still occurs. if it still
does go to Msconfig and select Enable All on the startup tab.
If the issue does not occur go to the Startup tab and select items 4 at a
time or so with reboots in between to narrow down the exact item causing
your problem.

310353 How to Perform a Clean Boot in Windows XP
http://support.microsoft.com/?id=310353

Buz Brodin
MCSE NT4 / Win2K
Microsoft Enterprise Domain Support

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