Problems with Windows XP, Service Pack 1 Update

[Pete C]

Hello to all,

I am helping a friend fix his desktop running Windows XP.
Unit is an XP 1.8 Intel Celeron, 256mb ram.

His son installed many internet programs including Kazaa.

The machine has several problems that I cannot fix...

1. I cannot remove Kazaa - it tells me that the following
module is missing: cd_clint.dll

2. On start-up when when Windos loads and the Desktop
appears, we get an error that following module is
missing/canot load: program files\newdot~1.dll

3. I tried updating Windows XP but when I try to install
service pack 1, and when it tells me to restart after
installing, we get two errors...

first...

tfswctrl.exe fails to close

then...

emkmoh32. exe fails to close

When we restart, service pack 1 has not installed

4. intermittently, we get a message that smsc.exe has a
problem and cannot start.

I want to avoid reinstalling the system.

5. When we tried to update to ie6.0, we get an error that
certain software has not passed the MS Logo test and will
not be installed. Very curious since we are loading off
the MS Update Website.

I suspect Kazaa is at the root of these problems.

This HP computer did not come with recovery disks. The
hard drive is partinioned and the HP restore is located on
a 5 GB partition but Windows XP won't let me see what's in
the partition - I was hoping to overwrite the above files
which may have been corrupted.

Also, I installed Norton Systemworks 2003 and fixed
activeX and registry problems, but still have the above
problems.

I ran AdAware 6.0 to clean up and delete all the spyware,
malware and dataminers. Computer runs faster and no pop-
ups

I ran MSconfig abd shut down all the "junk" in systray

I defragged the harddrive after uninstalling a lot of crap
software.

Any help on the above is appreciated.

Thanks in adavance.

Regards,

Pete C

 

[Carey Frisch [MVP]]

The probable reason you're having difficulty installing
SP1 is it appears the Windows XP operating system has
been corrupted. The only way to fix it is to reformat the
drive and reinstall Windows XP, then install SP1 and all
other critical updates.

HP Pavilion computers have a hidden partition which contains the files necessary
to restore your PC to its original factory condition. Please read and follow these
instructions carefully:

HP Pavilion Desktop PCs - Performing a Full System Recovery in Microsoft Windows XP
http://h10025.www1.hp.com/ewfrf/wc/famiDocument?product=12455&cc=us&lc=en&dlc=en&docname=bph07145

Note: You must return your HP computer to the exact same hardware configuration
as it was originally. Disconnect all peripheral hardware devices except for the monitor,
keyboard and mouse.

HP Pavilion Desktop PCs - Obtaining Recovery CDs
http://h10025.www1.hp.com/ewfrf/wc/famiDocument?product=12455&lc=en&cc=us&dlc=en&docname=bph07143

HP Instant Support Professional Edition
http://instantsupport.hp.com/euserv/jsp/hpinstantsupport.jsp


--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User

Be Smart! Protect your PC!
http://www.microsoft.com/security/protect/

----------------------------------------------------------------------


| Hello to all,
|
| I am helping a friend fix his desktop running Windows XP.
| Unit is an XP 1.8 Intel Celeron, 256mb ram.
|
| His son installed many internet programs including Kazaa.
|
| The machine has several problems that I cannot fix...
|
| 1. I cannot remove Kazaa - it tells me that the following
| module is missing: cd_clint.dll
|
| 2. On start-up when when Windos loads and the Desktop
| appears, we get an error that following module is
| missing/canot load: program files\newdot~1.dll
|
| 3. I tried updating Windows XP but when I try to install
| service pack 1, and when it tells me to restart after
| installing, we get two errors...
|
| first...
|
| tfswctrl.exe fails to close
|
| then...
|
| emkmoh32. exe fails to close
|
| When we restart, service pack 1 has not installed
|
| 4. intermittently, we get a message that smsc.exe has a
| problem and cannot start.
|
| I want to avoid reinstalling the system.
|
| 5. When we tried to update to ie6.0, we get an error that
| certain software has not passed the MS Logo test and will
| not be installed. Very curious since we are loading off
| the MS Update Website.
|
| I suspect Kazaa is at the root of these problems.
|
| This HP computer did not come with recovery disks. The
| hard drive is partinioned and the HP restore is located on
| a 5 GB partition but Windows XP won't let me see what's in
| the partition - I was hoping to overwrite the above files
| which may have been corrupted.
|
| Also, I installed Norton Systemworks 2003 and fixed
| activeX and registry problems, but still have the above
| problems.
|
| I ran AdAware 6.0 to clean up and delete all the spyware,
| malware and dataminers. Computer runs faster and no pop-
| ups
|
| I ran MSconfig abd shut down all the "junk" in systray
|
| I defragged the harddrive after uninstalling a lot of crap
| software.
|
| Any help on the above is appreciated.
|
| Thanks in adavance.
|
| Regards,
|
| Pete C
|

 

[Hilary Karp]

Pete,

Have you tried installing Kazaa again, then uninstalling? I am not
famiiliar with Kazaa so I don't know if there are any special tricks for
it specifically but reinstalling a program you can't uninstall sometimes
helps you to uninstall it.

Also you should try running other spyware/malware cleaners and other
virus scanners. It generally takes a combiination of them, particularly
for the spyware, to get them all.

Run these programs to check for spyware/malware. After installing
update them, then boot into safe mode and run them. They should be
updated and run weekly.

Cwshredder
http://209.133.47.200/~merijn/files/CWShredder.exe

Ad-aware
http://www.lavasoftusa.com

Spybot Search and Destroy
http://www.safer-networking.org

Bazooka Adware and Spyware Scanner
http://download.com.com/3000-2144-10247783.html

After your system is clean use these programs to help keep it clean:

Spywareblaster
www.javacoolsoftware.com/sbdownload.html


Spywareguard
http://www.javacoolsoftware.com/sgdownload.html

IE-SPYAD
http://www.staff.uiuc.edu/~ehowes/resource.htm

For virus scanning here are some Online and Downloadable Virus Scanning
options:

Bit Defender Online Virus Scan:
http://www.bitdefender.com/scan/license.php

Symantec Online Virus and Security Scan:
http://security.symantec.com/ssc/home.asp

TrendMicro:
http://housecall.trendmicro.com/housecall/start_corp.asp

McAfee Stinger, Downloadable Virus Scanner:
http://us.mcafee.com/virusInfo/default.asp?id=stinger

McAfee Online Virus Scan:
http://www.mcafee.com/myapps/mfs/default.asp

Panda ActiveScan
http://www.pandasoftware.com/activescan/com/activescan_principal.htm

RAV AntiVirus - Scan Online
http://www.ravantivirus.com/scan/