problems with microsoft word shutting down

[Guest]

I have been having troubles with ms word shutting down
randomly. No other programs have ever restarted my
computer before. It only happens when i am typing a
paper. I set it up to display the bsod. It said:

Technical Information:

*** STOP: 0x0000008e (0xc0000005, 0x8052d727, 0xEccabcf0,
oxoooooooo)


any help would be greatly appreciated. thanks

 

[Rick \Nutcase\ Rogers]

Hi,

Generally, that error indicates faulty, misconfigured, or incompatible ram.
If you want to check the memory, there are free programs here:

http://www.simmtester.com/page/products/doc/download.asp
http://oca.microsoft.com/en/windiag.asp

But keep in kind that a thorough test can only be done with test equipment
at a computer shop. At the price of memory today, you may find that the test
costs more than a replacement stick.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Guest]

I ran those test and found nothing. I am almost positive
it is not the hardware, because the problem only occurs
in microsoft word. It has never happened in any other
program. Would anything else be causing the problem?

 

[Rick \Nutcase\ Rogers]

Hi,

You could try a repair install of your MSOffice product.

Did you run the thorough burn test? Your response is only an hour after
mine, and simmtester's thorough test should be an all-nighter.

--
Best of Luck,

Rick Rogers aka "Nutcase" MS-MVP - Win9x
Windows isn't rocket science! That's my other hobby!

Associate Expert - WinXP - Expert Zone

 

[Ron Martell]

I have been having troubles with ms word shutting down
randomly. No other programs have ever restarted my
computer before. It only happens when i am typing a
paper. I set it up to display the bsod. It said:

Technical Information:

*** STOP: 0x0000008e (0xc0000005, 0x8052d727, 0xEccabcf0,
oxoooooooo)


any help would be greatly appreciated. thanks

This is a bit of a shot in the dark.

Search your hard drive for all instances of the default document
template file - normal.dot - and delete them.

Word will automatically create a new one next time you launch it.

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."