Problems with Mail Merge from Word 2000 to Outlook 2000 in Win98

[jesse.littlewood]

Hi there-

I've been successful at trouble shooting my employees many mail merge
problems, but this one is stumping me:

Windows 98
Outlook 2000
Word 2000

Mail merge from a Word doc, no errors in the merge data, but the
messages never show up in the Outlook outbox.

Possible issues: computer also has Outlook Express 6 on it and Eudora.
But shouldn't matter, becase neither of those have mail merge
capabilities from Word.

Any thoughts?
Many thanks
Jesse

 

[Russ Valentine [MVP-Outlook]]

It sure could matter. Outlook must be your default mail program.

 

[jesse.littlewood]

Outlook is offically the only default mail program.

Any other ideas?
Jesse

 

[Russ Valentine [MVP-Outlook]]

Post precise steps used and outcome.

 

[Russ Valentine [MVP-Outlook]]

Also, verify that Outlook is running and has a valid mail transport as its
default transport.