Problems with Dell flat panel screen

[Richard]

Has anyone out there experienced problems with their 15 inch analog
flat panel screen? My 20 month old one just stopped working a couple
of days ago. I had thought that it would last at least 3 years, so
didn't bother taking out an extended warranty - this was a mistake as
the Dell support desk have informed me that they do not fix the flat
panels i.e. I have to buy a new one. Trying to complain and escalate
the problem has got me nowhere (atypical of anonymous call centers
more concerned with processing calls rather than customers - enough
ranting, sorry).

Two questions:

(1) Are Dell allowed (by UK law) to "not fix" their faulty goods? I
always thought the manufacturer had a duty to fix faulty goods (with a
charge if applicable).

(2) Anyone else out there had the same problem? What did you do?

Thanks.

 

[JK]

Has anyone out there experienced problems with their 15 inch analog
flat panel screen? My 20 month old one just stopped working a couple
of days ago. I had thought that it would last at least 3 years, so
didn't bother taking out an extended warranty - this was a mistake as
the Dell support desk have informed me that they do not fix the flat
panels i.e. I have to buy a new one. Trying to complain and escalate
the problem has got me nowhere (atypical of anonymous call centers
more concerned with processing calls rather than customers - enough
ranting, sorry).

Two questions:

(1) Are Dell allowed (by UK law) to "not fix" their faulty goods?

How long was the warranty for? If the warranty is only a year, then you
are out of luck. Prices are low now for 17" lcd monitors. You should
replace it with a 17"(or larger) lcd monitor.

I
always thought the manufacturer had a duty to fix faulty goods

Something is only considered faulty if it breaks within the
warranty period as a result of normal use. I believe some brands
of lcd monitors have a 3 year warranty, while others only have a year
warranty. Companies are not required to repair or replace out
of warranty items. If the warranty was only a year, then perhaps
for your next monitor you might want to find a manufacturer with
a longer warranty.

 

[DaveW]

They do NOT have to fix/exchange a device that is out of warranty.

 

[S.Heenan]

Has anyone out there experienced problems with their 15 inch analog
flat panel screen? My 20 month old one just stopped working a couple
of days ago. I had thought that it would last at least 3 years, so
didn't bother taking out an extended warranty - this was a mistake as
the Dell support desk have informed me that they do not fix the flat
panels i.e. I have to buy a new one. Trying to complain and escalate
the problem has got me nowhere (atypical of anonymous call centers
more concerned with processing calls rather than customers - enough
ranting, sorry).

Two questions:

(1) Are Dell allowed (by UK law) to "not fix" their faulty goods? I
always thought the manufacturer had a duty to fix faulty goods (with a
charge if applicable).

(2) Anyone else out there had the same problem? What did you do?

Thanks.

It's my understanding the UK has good customer protection laws. I suggest
you contact the appropriate government dept, perhaps Trade and Industry, for
more information.

One or more of the following Acts may apply. IANAL.

The Data Protection Act 1998

The Consumer Protection Act 1998

British Codes of Advertising and Sales Promotion

The Distance Selling Regulations 2000

The Unfair Contract Act 1977 and 1999 regulations

The sales of Goods Act 1979

The Consumer Credit Act 1974

The Trade Descriptions Act 1968