problems with contacts

[LesU]

I've screwed up my contacts. OE 2003 with sp1 and all updates. single
user not on exchange.



I have set up my contacts to be "contacts", then "A", "B", "C" etc
under contacts. Contacts has no entries.



1. When I switch to contacts, I get contacts. Which is the lowest
folder, not "A", which is the one I want to open.



2. When in mail, I click on the to line, I get "X", a different folder
then any in in the contact view, when I click on "show names from
the:" entry I get "outlook address book" then indented "X", "B", "C",
"Y", "Z", Contacts, and then un-dented "personal address book". X, Y
and Z shouldn't be there.



I can't add any items to "X", which I don't want anyway.



to recap, what I want is "A", "B", "C" etc. with "A" coming up as the
default in both mail and contacts.





H E L P ! !

 

[Sue Mosher [MVP-Outlook]]

Bring up the Properties dialog for each contacts folder. On the ones that
you want to appear in the address book, check the box on the Outlook Address
Book tab. On the ones that you don't want to appear, clear that box.

Then, choose Tools | Address Book, then Tools | Options. In that dialog, you
can choose A as the address list you want to show first.

 

[LesU]

Sue:
Sorry to take so long to get back to you.

Everything works, except that when I choose "my contacts" window, the
folder
that automatically opens is the "CONTACTS" the physically last on the
list, not
"GENERAL CONTACTS", the physically first on the list. I think that
"CONTACTS"
is the folder and "GENERAL CONTACTS" is one of the sub folders.

The second thing is all the "extra" subfolders that only show up in
drop down boxes, and
how do I get rid of them?

Thanks
LES UNGERLEIDER

 

[Sue Mosher [MVP-Outlook]]

Outlook 2003 doesn't provide any way to show a particular contact folder
when you first access the Contacts navigation pane. It will always show the
Contacts folder in the user's default information store.

I don't understand where you're seeing these drop-down boxes.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

 

[LesU]

Sue:

When I open a new mail, click on TO, get a box titled
'select names', click on 'show names from the:' a list
pops up. The correct list is highlighted in this list, but
see note for when 'CONTACTS' is selected.

Hope this helps, I have blank contacts, with a structure
under it, with multiple subfolders

Les Ungerleider

 

[Sue Mosher [MVP-Outlook]]

Sorry, but I still don't get what the issue in the address book (i.e. the
dialog titled Select Names) is.

--
Sue Mosher, Outlook MVP
Author of
Microsoft Outlook Programming - Jumpstart for
Administrators, Power Users, and Developers

Sue:

When I open a new mail, click on TO, get a box titled
'select names', click on 'show names from the:' a list
pops up. The correct list is highlighted in this list, but
see note for when 'CONTACTS' is selected.

Hope this helps, I have blank contacts, with a structure
under it, with multiple subfolders

Les Ungerleider

Outlook 2003 doesn't provide any way to show a particular contact
folder when you first access the Contacts navigation pane. It will
always show the Contacts folder in the user's default information
store.
I don't understand where you're seeing these drop-down boxes.

Sue:
Sorry to take so long to get back to you.

Everything works, except that when I choose "my contacts" window, the
folder
that automatically opens is the "CONTACTS" the physically last on the
list, not
"GENERAL CONTACTS", the physically first on the list. I think that
"CONTACTS"
is the folder and "GENERAL CONTACTS" is one of the sub folders.

The second thing is all the "extra" subfolders that only show up in
drop down boxes, and
how do I get rid of them?

Thanks
LES UNGERLEIDER



Sue Mosher [MVP-Outlook] wrote:
Bring up the Properties dialog for each contacts folder. On the ones
that you want to appear in the address book, check the box on the
Outlook Address Book tab. On the ones that you don't want to appear,
clear that box.
Then, choose Tools | Address Book, then Tools | Options. In that
dialog, you can choose A as the address list you want to show first.


I've screwed up my contacts. OE 2003 with sp1 and all updates.
single user not on exchange.

I have set up my contacts to be "contacts", then "A", "B", "C" etc
under contacts. Contacts has no entries.

1. When I switch to contacts, I get contacts. Which is the lowest
folder, not "A", which is the one I want to open.

2. When in mail, I click on the to line, I get "X", a different
folder then any in in the contact view, when I click on "show names
from the:" entry I get "outlook address book" then indented "X",
"B", "C", "Y", "Z", Contacts, and then un-dented "personal address
book". X, Y and Z shouldn't be there.

I can't add any items to "X", which I don't want anyway.

to recap, what I want is "A", "B", "C" etc. with "A" coming up as
the default in both mail and contacts.

 

[Russ Valentine [MVP-Outlook]]

Just remove any invalid references to Contacts Folders here:
Tools > E-mail accounts > View or change existing directories or address
books > Outlook Address Book > Change.
--
Russ Valentine
[MVP-Outlook]

Sue:

When I open a new mail, click on TO, get a box titled
'select names', click on 'show names from the:' a list
pops up. The correct list is highlighted in this list, but
see note for when 'CONTACTS' is selected.

Hope this helps, I have blank contacts, with a structure
under it, with multiple subfolders

Les Ungerleider

Outlook 2003 doesn't provide any way to show a particular contact
folder when you first access the Contacts navigation pane. It will
always show the Contacts folder in the user's default information
store.
I don't understand where you're seeing these drop-down boxes.

Sue:
Sorry to take so long to get back to you.

Everything works, except that when I choose "my contacts" window, the
folder
that automatically opens is the "CONTACTS" the physically last on the
list, not
"GENERAL CONTACTS", the physically first on the list. I think that
"CONTACTS"
is the folder and "GENERAL CONTACTS" is one of the sub folders.

The second thing is all the "extra" subfolders that only show up in
drop down boxes, and
how do I get rid of them?

Thanks
LES UNGERLEIDER



Sue Mosher [MVP-Outlook] wrote:
Bring up the Properties dialog for each contacts folder. On the ones
that you want to appear in the address book, check the box on the
Outlook Address Book tab. On the ones that you don't want to appear,
clear that box.
Then, choose Tools | Address Book, then Tools | Options. In that
dialog, you can choose A as the address list you want to show first.


I've screwed up my contacts. OE 2003 with sp1 and all updates.
single user not on exchange.

I have set up my contacts to be "contacts", then "A", "B", "C" etc
under contacts. Contacts has no entries.

1. When I switch to contacts, I get contacts. Which is the lowest
folder, not "A", which is the one I want to open.

2. When in mail, I click on the to line, I get "X", a different
folder then any in in the contact view, when I click on "show names
from the:" entry I get "outlook address book" then indented "X",
"B", "C", "Y", "Z", Contacts, and then un-dented "personal address
book". X, Y and Z shouldn't be there.

I can't add any items to "X", which I don't want anyway.

to recap, what I want is "A", "B", "C" etc. with "A" coming up as
the default in both mail and contacts.

 

[LesU]

Thanks Russ -- that did it, now for the orignal problem.

When I choose "my contacts" window, the folder that automatically
opens is the "CONTACTS" the physically last on the list, not
"GENERAL CONTACTS", the physically first on the
list. I think that "CONTACTS" is the folder and "GENERAL
CONTACTS" is one of the sub folders. How do I make it
open "GENERAL CONTACTS"?

LES UNGERLEIDER

Just remove any invalid references to Contacts Folders here:
Tools > E-mail accounts > View or change existing directories or
address books > Outlook Address Book > Change.

{SNIP}

 

[Russ Valentine [MVP-Outlook]]

This is the part I can't follow.
Use the Folder List view (not the Contacts view) to see your true hierarchy,
then explain why it isn't what you want and what you want it to be instead.

 

[LesU]

This is the part I can't follow.
Use the Folder List view (not the Contacts view) to see your true
hierarchy, then explain why it isn't what you want and what you want
it to be instead.

{SNIP}

I'll try again!

Opened file/folders/new folder/ and I get a dialog box
that when I expand contacts shows:
Contacts
010 General Contacts
010 General Contacts1 (in bold)
020 Lyn's Contacts
033 Lesu2000
99 hold
99hold1
Deleted Items

All the sub folders are ones I added. I want to delete
(and thought I did) '010 General Contacts', and '99 hold'.

When I am in 'contacts' function, the folder that opens
is "CONTACTS", which has no entries. The one I want
is "010 General Contacts1", which is physically the first
in the list. CONTACTS has been moved to the last in
the list.

Hope this helps
Thanks
LES UNGERLEIDER

 

[Russ Valentine [MVP-Outlook]]

Please use Folder List view.
Do all these subfolders appear there as you've listed them?
If so, just delete the ones you no longer want.

 

[LesU]

Yes, I copied exactly.

Only area of folder list not grayed out is Create New folder, does not
have a delete function available.

LES UNGERLEIDER

 

[Russ Valentine [MVP-Outlook]]

What you describe is inexplicable.
The only Contacts Folder you can't delete is the default. You can't have
more than one default and all subfolders can be deleted.
--
Russ Valentine
[MVP-Outlook]

Yes, I copied exactly.

Only area of folder list not grayed out is Create New folder, does not
have a delete function available.

LES UNGERLEIDER

Please use Folder List view.
Do all these subfolders appear there as you've listed them?
If so, just delete the ones you no longer want.

Russ Valentine [MVP-Outlook] wrote:
This is the part I can't follow.
Use the Folder List view (not the Contacts view) to see your true
hierarchy, then explain why it isn't what you want and what you want
it to be instead.
{SNIP}

I'll try again!

Opened file/folders/new folder/ and I get a dialog box
that when I expand contacts shows:
Contacts
010 General Contacts
010 General Contacts1 (in bold)
020 Lyn's Contacts
033 Lesu2000
99 hold
99hold1
Deleted Items

All the sub folders are ones I added. I want to delete
(and thought I did) '010 General Contacts', and '99 hold'.

When I am in 'contacts' function, the folder that opens
is "CONTACTS", which has no entries. The one I want
is "010 General Contacts1", which is physically the first
in the list. CONTACTS has been moved to the last in
the list.

Hope this helps
Thanks
LES UNGERLEIDER

 

[LesU]

Russ:

When I check with tools/e-mail accounts... I only see the subfolders I
want, when I run file/folders/... I see the extra folders. Still the
problem is that when I open the contact tab, it shows CONTACTS, not
the subfolder I want it to show. I can live with the 'extra'
subfolders, since they don't seem to show up anywhere else.

If it was easy, I wouldn't need the help and advice from multiple
folks. I've used MS products since day one and have been in IT for
over 40 years. It seems such a simple little problem (vbg)!

LES UNGERLEIDER

What you describe is inexplicable.
The only Contacts Folder you can't delete is the default. You can't
have more than one default and all subfolders can be deleted.

Yes, I copied exactly.

Only area of folder list not grayed out is Create New folder, does
not have a delete function available.

LES UNGERLEIDER

Please use Folder List view.
Do all these subfolders appear there as you've listed them?
If so, just delete the ones you no longer want.
Russ Valentine [MVP-Outlook] wrote:
This is the part I can't follow.
Use the Folder List view (not the Contacts view) to see your
true
hierarchy, then explain why it isn't what you want and what you
want it to be instead.
{SNIP}

I'll try again!

Opened file/folders/new folder/ and I get a dialog box
that when I expand contacts shows:
Contacts
010 General Contacts
010 General Contacts1 (in bold)
020 Lyn's Contacts
033 Lesu2000
99 hold
99hold1
Deleted Items

All the sub folders are ones I added. I want to delete
(and thought I did) '010 General Contacts', and '99 hold'.

When I am in 'contacts' function, the folder that opens
is "CONTACTS", which has no entries. The one I want
is "010 General Contacts1", which is physically the first
in the list. CONTACTS has been moved to the last in
the list.

Hope this helps
Thanks
LES UNGERLEIDER

 

[Russ Valentine [MVP-Outlook]]

Still can't follow your descriptions. Please provide more accurate detail.
What do you mean by "when I run file/folders..." ?
What do you mean by "when I open the contact tab" ?
In what view is it that you are having your problem?
--
Russ Valentine
[MVP-Outlook]

Russ:

When I check with tools/e-mail accounts... I only see the subfolders I
want, when I run file/folders/... I see the extra folders. Still the
problem is that when I open the contact tab, it shows CONTACTS, not the
subfolder I want it to show. I can live with the 'extra' subfolders, since
they don't seem to show up anywhere else.

If it was easy, I wouldn't need the help and advice from multiple folks.
I've used MS products since day one and have been in IT for over 40 years.
It seems such a simple little problem (vbg)!

LES UNGERLEIDER

What you describe is inexplicable.
The only Contacts Folder you can't delete is the default. You can't
have more than one default and all subfolders can be deleted.

Yes, I copied exactly.

Only area of folder list not grayed out is Create New folder, does
not have a delete function available.

LES UNGERLEIDER

Russ Valentine [MVP-Outlook] wrote:
Please use Folder List view.
Do all these subfolders appear there as you've listed them?
If so, just delete the ones you no longer want.
Russ Valentine [MVP-Outlook] wrote:
This is the part I can't follow.
Use the Folder List view (not the Contacts view) to see your true
hierarchy, then explain why it isn't what you want and what you
want it to be instead.
{SNIP}

I'll try again!

Opened file/folders/new folder/ and I get a dialog box
that when I expand contacts shows:
Contacts
010 General Contacts
010 General Contacts1 (in bold)
020 Lyn's Contacts
033 Lesu2000
99 hold
99hold1
Deleted Items

All the sub folders are ones I added. I want to delete
(and thought I did) '010 General Contacts', and '99 hold'.

When I am in 'contacts' function, the folder that opens
is "CONTACTS", which has no entries. The one I want
is "010 General Contacts1", which is physically the first
in the list. CONTACTS has been moved to the last in
the list.

Hope this helps
Thanks
LES UNGERLEIDER

 

[LesU]

'file/folders' are the menu and sub menu items that i am clicking on,
as per your very good suggestions.
Like hitting help/about to get to that screen.

I am in OUTLOOK2003sp1, in either mail or contacts

LES UNGERLEIDER

Still can't follow your descriptions. Please provide more accurate
detail. What do you mean by "when I run file/folders..." ?
What do you mean by "when I open the contact tab" ?
In what view is it that you are having your problem?

Russ:

When I check with tools/e-mail accounts... I only see the
subfolders
I want, when I run file/folders/... I see the extra folders. Still
the problem is that when I open the contact tab, it shows CONTACTS,
not the subfolder I want it to show. I can live with the 'extra'
subfolders, since they don't seem to show up anywhere else.

If it was easy, I wouldn't need the help and advice from multiple
folks. I've used MS products since day one and have been in IT for
over 40 years. It seems such a simple little problem (vbg)!

LES UNGERLEIDER

What you describe is inexplicable.
The only Contacts Folder you can't delete is the default. You
can't
have more than one default and all subfolders can be deleted.
Yes, I copied exactly.

Only area of folder list not grayed out is Create New folder,
does
not have a delete function available.

LES UNGERLEIDER

Russ Valentine [MVP-Outlook] wrote:
Please use Folder List view.
Do all these subfolders appear there as you've listed them?
If so, just delete the ones you no longer want.
Russ Valentine [MVP-Outlook] wrote:
This is the part I can't follow.
Use the Folder List view (not the Contacts view) to see your
true hierarchy, then explain why it isn't what you want and
what you want it to be instead.
{SNIP}

I'll try again!

Opened file/folders/new folder/ and I get a dialog box
that when I expand contacts shows:
Contacts
010 General Contacts
010 General Contacts1 (in bold)
020 Lyn's Contacts
033 Lesu2000
99 hold
99hold1
Deleted Items

All the sub folders are ones I added. I want to delete
(and thought I did) '010 General Contacts', and '99 hold'.

When I am in 'contacts' function, the folder that opens
is "CONTACTS", which has no entries. The one I want
is "010 General Contacts1", which is physically the first
in the list. CONTACTS has been moved to the last in
the list.

Hope this helps
Thanks
LES UNGERLEIDER

 

[Russ Valentine [MVP-Outlook]]

Still lost.
I told you to use Folder List
Perhaps you don't know where that is. Navigation Pane, bottom panel. Hover
over the icons until you see Folder list.
--
Russ Valentine
[MVP-Outlook]

'file/folders' are the menu and sub menu items that i am clicking on, as
per your very good suggestions.
Like hitting help/about to get to that screen.

I am in OUTLOOK2003sp1, in either mail or contacts

LES UNGERLEIDER

Still can't follow your descriptions. Please provide more accurate
detail. What do you mean by "when I run file/folders..." ?
What do you mean by "when I open the contact tab" ?
In what view is it that you are having your problem?

Russ:

When I check with tools/e-mail accounts... I only see the subfolders
I want, when I run file/folders/... I see the extra folders. Still
the problem is that when I open the contact tab, it shows CONTACTS,
not the subfolder I want it to show. I can live with the 'extra'
subfolders, since they don't seem to show up anywhere else.

If it was easy, I wouldn't need the help and advice from multiple
folks. I've used MS products since day one and have been in IT for
over 40 years. It seems such a simple little problem (vbg)!

LES UNGERLEIDER

Russ Valentine [MVP-Outlook] wrote:
What you describe is inexplicable.
The only Contacts Folder you can't delete is the default. You can't
have more than one default and all subfolders can be deleted.
Yes, I copied exactly.

Only area of folder list not grayed out is Create New folder, does
not have a delete function available.

LES UNGERLEIDER

Russ Valentine [MVP-Outlook] wrote:
Please use Folder List view.
Do all these subfolders appear there as you've listed them?
If so, just delete the ones you no longer want.
Russ Valentine [MVP-Outlook] wrote:
This is the part I can't follow.
Use the Folder List view (not the Contacts view) to see your
true hierarchy, then explain why it isn't what you want and
what you want it to be instead.
{SNIP}

I'll try again!

Opened file/folders/new folder/ and I get a dialog box
that when I expand contacts shows:
Contacts
010 General Contacts
010 General Contacts1 (in bold)
020 Lyn's Contacts
033 Lesu2000
99 hold
99hold1
Deleted Items

All the sub folders are ones I added. I want to delete
(and thought I did) '010 General Contacts', and '99 hold'.

When I am in 'contacts' function, the folder that opens
is "CONTACTS", which has no entries. The one I want
is "010 General Contacts1", which is physically the first
in the list. CONTACTS has been moved to the last in
the list.

Hope this helps
Thanks
LES UNGERLEIDER

 

[LesU]

Russ:

DONE! One of the features (problems) with MS is there are many ways to
do anything. I was using the menu structure, never used the little,
bitsy icons on the bottom line.

Now how do I get contacts to open with a subfolder instead of the
default CONTACTS ??

Thanks Les Ungerleider

Still lost.
I told you to use Folder List
Perhaps you don't know where that is. Navigation Pane, bottom panel.
Hover over the icons until you see Folder list.

'file/folders' are the menu and sub menu items that i am clicking
on, as per your very good suggestions.
Like hitting help/about to get to that screen.

I am in OUTLOOK2003sp1, in either mail or contacts

LES UNGERLEIDER

Still can't follow your descriptions. Please provide more accurate
detail. What do you mean by "when I run file/folders..." ?
What do you mean by "when I open the contact tab" ?
In what view is it that you are having your problem?
Russ:

When I check with tools/e-mail accounts... I only see the
subfolders I want, when I run file/folders/... I see the extra
folders. Still the problem is that when I open the contact tab,
it
shows CONTACTS, not the subfolder I want it to show. I can live
with the 'extra' subfolders, since they don't seem to show up
anywhere else. If it was easy, I wouldn't need the help and
advice from multiple
folks. I've used MS products since day one and have been in IT
for
over 40 years. It seems such a simple little problem (vbg)!

LES UNGERLEIDER

Russ Valentine [MVP-Outlook] wrote:
What you describe is inexplicable.
The only Contacts Folder you can't delete is the default. You
can't have more than one default and all subfolders can be
deleted.
Yes, I copied exactly.

Only area of folder list not grayed out is Create New folder,
does not have a delete function available.

LES UNGERLEIDER

Russ Valentine [MVP-Outlook] wrote:
Please use Folder List view.
Do all these subfolders appear there as you've listed them?
If so, just delete the ones you no longer want.
Russ Valentine [MVP-Outlook] wrote:
This is the part I can't follow.
Use the Folder List view (not the Contacts view) to see your
true hierarchy, then explain why it isn't what you want and
what you want it to be instead.
{SNIP}

I'll try again!

Opened file/folders/new folder/ and I get a dialog box
that when I expand contacts shows:
Contacts
010 General Contacts
010 General Contacts1 (in bold)
020 Lyn's Contacts
033 Lesu2000
99 hold
99hold1
Deleted Items

All the sub folders are ones I added. I want to delete
(and thought I did) '010 General Contacts', and '99 hold'.

When I am in 'contacts' function, the folder that opens
is "CONTACTS", which has no entries. The one I want
is "010 General Contacts1", which is physically the first
in the list. CONTACTS has been moved to the last in
the list.

Hope this helps
Thanks
LES UNGERLEIDER

 

[Russ Valentine [MVP-Outlook]]

When you select Contacts from the Navigation pane, it will open with the
last used folder.
--
Russ Valentine
[MVP-Outlook]

Russ:

DONE! One of the features (problems) with MS is there are many ways to do
anything. I was using the menu structure, never used the little, bitsy
icons on the bottom line.

Now how do I get contacts to open with a subfolder instead of the default
CONTACTS ??

Thanks Les Ungerleider

Still lost.
I told you to use Folder List
Perhaps you don't know where that is. Navigation Pane, bottom panel.
Hover over the icons until you see Folder list.

'file/folders' are the menu and sub menu items that i am clicking
on, as per your very good suggestions.
Like hitting help/about to get to that screen.

I am in OUTLOOK2003sp1, in either mail or contacts

LES UNGERLEIDER



Russ Valentine [MVP-Outlook] wrote:
Still can't follow your descriptions. Please provide more accurate
detail. What do you mean by "when I run file/folders..." ?
What do you mean by "when I open the contact tab" ?
In what view is it that you are having your problem?
Russ:

When I check with tools/e-mail accounts... I only see the
subfolders I want, when I run file/folders/... I see the extra
folders. Still the problem is that when I open the contact tab, it
shows CONTACTS, not the subfolder I want it to show. I can live
with the 'extra' subfolders, since they don't seem to show up
anywhere else. If it was easy, I wouldn't need the help and advice
from multiple
folks. I've used MS products since day one and have been in IT for
over 40 years. It seems such a simple little problem (vbg)!

LES UNGERLEIDER

Russ Valentine [MVP-Outlook] wrote:
What you describe is inexplicable.
The only Contacts Folder you can't delete is the default. You
can't have more than one default and all subfolders can be
deleted.
Yes, I copied exactly.

Only area of folder list not grayed out is Create New folder,
does not have a delete function available.

LES UNGERLEIDER

Russ Valentine [MVP-Outlook] wrote:
Please use Folder List view.
Do all these subfolders appear there as you've listed them?
If so, just delete the ones you no longer want.
Russ Valentine [MVP-Outlook] wrote:
This is the part I can't follow.
Use the Folder List view (not the Contacts view) to see your
true hierarchy, then explain why it isn't what you want and
what you want it to be instead.
{SNIP}

I'll try again!

Opened file/folders/new folder/ and I get a dialog box
that when I expand contacts shows:
Contacts
010 General Contacts
010 General Contacts1 (in bold)
020 Lyn's Contacts
033 Lesu2000
99 hold
99hold1
Deleted Items

All the sub folders are ones I added. I want to delete
(and thought I did) '010 General Contacts', and '99 hold'.

When I am in 'contacts' function, the folder that opens
is "CONTACTS", which has no entries. The one I want
is "010 General Contacts1", which is physically the first
in the list. CONTACTS has been moved to the last in
the list.

Hope this helps
Thanks
LES UNGERLEIDER

 

[LesU]

Nope -- goes back to CONTACTS I think it is because CONTACTS
is the higher level, and 010contacts is the lower level.

Now can I have it the way I want it, or must I copy to CONTACTS?

LES UNGERLEIDER

When you select Contacts from the Navigation pane, it will open with
the last used folder.

{snip}