Problems opening PDF Files as e-mail attachments! Help

[Guest]

I just got my new Dell XPS notebook with Windows XP Media edition.

My question/issue: I cannot open adobe PDF files that are e-mail
attachments. This is strange for at least two reasons: (1) I have downloaded
PDF files from the internet with no problems; (2) My older desktop has no
problem opening the same PDF file (an e-mail attachment) but I cannot open
the PDF file via my XPS (same e-mail, same file). When I click to open the
file, the Adobe program begins to open and then NOTHING! It says "finished,"
but it is completely blank.

Anyone know what is happening and what I can do to fix this? Is there
another forum I should direct my question to?

Thanks,

John Dennis

 

[Gerry Cornell]

JD

Have you tested Adobe on other pdf files?

Are there any Warning / Error Reports in the Application
or System logs of Event Viewers relating to the problem?

An alternative to Adobe is Foxit.
http://www.foxitsoftware.com/pdf/rd_intro.php

Far less hassle than Adobe!

--

Regards.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Dear Gerry,

Thanks for your post.

I am not sure what you mean by "have you tested Adobe on other pdf files?"

I have NO PROBLEMS opening other Adobe pdf files that I have, for instance,
downloaded from the internet. In addition, I have no problem downloading the
exact Adobe pdf file (e-mail attachment) from another XP computer in my
office. I just don't see why this Adobe PDF file will not open on my new
Dell laptop. Makes no sense. When I try to do so, I see the Adobe program
open and then nothing. No message, just blank screen. I should be able to
do this. Do you know where else I may get the answer to this problem?

Thanks again.

 

[Dennis Lazo]

jd,

i'm not sure if media edition would be the same as when it is with the
regular xp home/pro editions.

further, i am just assuming that the email client you are referring to would
be outlook express.

if this is the case, try the following: open outlook express, click tools >
options > security tab > uncheck do not allow attachments to be saved...

i hope this helps.

regards!

 

[Gerry Cornell]

JD

pdf is a file extension that Adobe has a capability to open.
However, there are other programmes that use the pdf extension

http://www.filext.com/detaillist.php?extdetail=pdf

Ask the source of the file what programme was used to create it?

Is your anti-virus programme set to scan incoming mail?

What email programme are you using and what version?

--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~

 

[Guest]

Yes. I have no problems at all viewing other Adobe PDF files (like those
that came with Dell documentation). Problem comes when I try to open a PDF
file via e-mail. And again, my older computer opens this file with no
problems.

Any other suggestions?
Thanks

 

[Gerry Cornell]

John

In Outlook Express uncheck the option in Tools, Options, Security,
Virus Protection regarding Attachments. However, I would uncheck
for reading only attachment for expected attachments from known
sources and recheck it after dealing with the specific attachments.


--

Hope this helps.

Gerry
~~~~
FCA
Stourport, England

Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~