Problems on several Clients

[Frank Michel]

Hello,

since a few days some of our users experience problems with their Outlook
2003. When they click on the "Notes" slider on the left side, their Outlook
crashes. They get the Window from the "Microsoft Application Error Reporting"
with the following information:

AppName: Outlook.EXE
AppVer: 11.0.6353.0
AppStamp: 408f2937
ModName: outllib.dll
ModVer: 11.0.6359.0
ModStamp: 40c8adfd
fDebug: 0
OffSet: 006056bf

When you start in Safe-Mode the problem doesn´t occour. Creating a fresh
MAPI profile doesn´t help. The same about clearing the
%USERPROFILE%\Application Data\Microsoft\Outlook folder. We deactivated all
add-ins (one for eMail archiving) also no success. At one user´s desktop we
removed the whole Windows User Profile and the problem was solved. But this
is no option for many users.

When you ask the users you get the regular answer: "wasn´t me!" - and we
believe that....

Kind Regards,

Frank Michel

 

[Roady [MVP]]

See http://www.howto-outlook.com/faq/outlookdoesntstart.htm
In addition you could also try;
Start-> Run; outlook.exe /cleanviews

 

[Frank Michel]

Hello Robert,

thanks for your fast response. We tried your suggestions - but nothing helped.
What else can we do?

Best regards,

Frank