Problems Installing USB Printers Under Windows XP SP2

[Guest]

I'm having problems installing USB printers and All In Ones on Windows XP SP2
computers. Here's what happens:

.. Printer driver installation reaches prompt to connect the printer/All In
One USB cable to the computer
.. I plug the USB cable in (with the printer/All In One switched on)
.. The Windows XP Found New Hardware wizard launches, tries to install the
printer but eventually displays "There was a problem installing your new
hardware" in the system tray
.. Meanwhile, the printer driver installation has hung on the prompt to plug
the USB cable in
.. I cancel the prompt, the installation continues but the printer/All In One
isn't installed properly.

I've had this problem with every Epson and Lexmark device I've tried to
install since Windows XP SP2 came out. I've tried latest drivers but this
doesn't resolve the problem.

Can anyone help?

 

[Stan Brown]

I'm having problems installing USB printers and All In Ones on Windows XP SP2
computers. Here's what happens:

. Printer driver installation reaches prompt to connect the printer/All In
One USB cable to the computer
. I plug the USB cable in (with the printer/All In One switched on)
. The Windows XP Found New Hardware wizard launches, tries to install the
printer but eventually displays

There's your problem. You don't want "dueling installations". Either
install the printer using the supplied driver, or let Windows
install it.

Usually you'll get instructions with the printer that say to install
with the supplied driver. In this case, when you plug in the printer
(as instructed by the supplied driver) the Windows install wizard
may start up. Click on "Cancel" or "No" or whatever the button is
that tells it to go away.

Once you have a half-done installation, you may need to unplug the
printer, uninstall the printer completely, then reboot and reinstall
the printer. This time follow the manufacturer's instructions to the
letter.

 

[Guest]

I want to install the device with the manufacturers drivers but the Found New
Hardware wizard doesn't display anything that I can click on to stop it
trying to automatically installing the device.

 

[Guest]

Unplug printer.
Uninstall then reinstall the printer. Insert the software CD per instructions
to install. During the installation of the software it will tell WHEN to
plug the
printer into the USB port.
Uninstall & reinstall Printer
http://www.coribright.com/windows/Article One.htm

 

[Guest]

Thanks for this, I tried it but it didn't work.

Unplug printer.
Uninstall then reinstall the printer. Insert the software CD per instructions
to install. During the installation of the software it will tell WHEN to
plug the
printer into the USB port.
Uninstall & reinstall Printer
http://www.coribright.com/windows/Article One.htm

 

[Cari \(MS-MVP\)]

Which make and model of printer are you trying to install?

 

[Guest]

Epson Stylus Photo RX500 (All In One), an Epson Stylus Color Photo printer
(haven't got the model name to hand) and a Lexus All In One (again, I haven't
got the model number to habd at the moment).

 

[Guest]

Did you ever get this resolved?? I've got the exact same problem with XP SP2
when installing an HP Photosmart 7450. When the installation says to plug it
in, up pops the found new hardware dialog. Cancelling it leaves the printer
communication to time out. Following it results in a CRC error. I also had
the same problem with a new Lexmark and a Dell 720. I've removed all the
software for all the printers, removed the drivers, removed the USB ports,
tried to install from C: instead of a CD, changed cables, selected different
ports, removed all the extra software I could find, scanned for spyware and
viruses, disabled Norton Internet Security, run SFC /scannow, and probably
several other things that I can't remember. Any ideas short of reloading XP?
Thanks, David

 

[Guest]

Hi David,

No, I never did come up with an answer to this. I have the following
additional information which may or may not be of use:

1. The problem seems to me mainly with All In One's, rather than just
printers, have you found this?
2. When the installation fails there are a variety of symptoms afterwards
which seem to depend upon which device I'm trying to install, e.g. the Epson
RX500 prints OK but locks up at a random time after first printing whereas
the Lexmark All In One is just very, very slow.
3. I contacted Epson about the problem and they blamed a conflict between
the RX500 and my Intel USB chipset which is possible but on balance I believe
is unlikely. As I say, I've tried this on 3 machines with the same result.
4. The RX500 installs fine to Win 2K.
5. Two of the three machines I'm having the problem with are Dell computers
with Windows XP pre-loaded and then service packed to SP2.

I would be interested to know if a re-installation of Windows XP resolves
the matter. Sometime in the next couple of weeks I'm probably going to reload
one of my three computers with Windows XP and try installing the Lexmark
before I've appplied any service packs and see what happens. I have a feeling
that might resolve the problem.

However, it won't help me much as I don't have the time to wipe the machine
that I want to run the RX500 on.

Should we keep each other informed of progress? You can get a direct contact
email address for me from the Contact Us page on my web site at
www.computer-security.org.uk.

 

[barkingboy]

Having identical problem with new Canon PIXMA ip4000 - cannot get this to work with USB ports on either of my two XP machines - having to use the parallel port instead which has resulted in the disconnection of my scanner. I have tried all possible installation methods as set out in your original post above. This must be an XP problem.

 

[Guest]

I have a very similar problem with a Dell desktop and an Epson CX5400. I can
actually complete the installation...but when the printer is plugged in and
turned on the computer comes to a stand-still. When I use the Epson with my
Dell laptop (came with SP2 installed) I have no problems. I don't want to,
but if reinstalling windows helps I would do it. Have you found any other
solutions?

 

[Guest]

From replies to my posting this topic on this and other newsgroups a pattern
seems to be emerging of this problem occuring primarily on Dell desktops.
Someone has told me that re-installing Windows resolved the problem for them
so I guess it may work for you. I am not aware of any other solutions at this
time.

 

[Guest]

Reading through this whole thread and one thing stood out for me. I am having
a similar issue with a Thinkpad and a Laserjet 3500. The user also has a
multi-function printer installed and I am curious if it is part of the
culprit. There are a couple things that show up in the device manager that I
don't see on any other machines here in our home office.

I don't have the machine in front of me atm but it was something that
started with IEE and it was related to printers. Not sure if that sheds any
light for anyone but my problem is identical to the others in that the
printer "is" detected but when I plug it in after the hp software prompts me
to I get the New hardware Wizard and going through that only results in an
error that the software could not be installed, yada yada.

 

[Cari \(MS-MVP\)]

I think it's probably better if you repost when you do have the Thinkpad in
front of you and are able to tell us the exact error messages.

 

[tomatthe]

Having the Exact same issue, HP 5650 printer, IBM T40 Thinkpad. Have
reinstalled XP, although using an image not an actual XP install, and
still running into this error. Tested on an IBM t43 and the wizard
still pops up at the same point but is automatically closed and the hp
software continues and runs properly.

 

[Cari \(MS-MVP\)]

Since the other post is no longer on the newsgroups....... what is the exact
same issue?

 

[tomatthe]

I'm having problems installing USB printers and All In Ones on Windows
XP SP2
computers. Here's what happens:

.. Printer driver installation reaches prompt to connect the printer/All
In
One USB cable to the computer
.. I plug the USB cable in (with the printer/All In One switched on)
.. The Windows XP Found New Hardware wizard launches, tries to install
the
printer but eventually displays "There was a problem installing your
new
hardware" in the system tray
.. Meanwhile, the printer driver installation has hung on the prompt to
plug
the USB cable in
.. I cancel the prompt, the installation continues but the printer/All
In One
isn't installed properly.

I've had this problem with every Epson and Lexmark device I've tried to
install since Windows XP SP2 came out. I've tried latest drivers but
this
doesn't resolve the problem.
___________

Above is the first user post, I am reading it through google groups,
didn't realize it had been purged for most.

Since then what i've found is that for some reason both the R40 and the
T40 are missing drvindex.inf although both driver.cab and sp2.cab are
in the correct place they are not being used since the inf isn't there
pointing to them. I have tried placing drvindex.inf into the
C:\Windows\Inf\ folder but it seems like windows is not using it.

Any help would be greatly appreciated.