problem with word 2007

[indy]

hello,

I bought the new office 2007 pro. After installing, the word didn't work
correctly. Effectively, everytime I open Word after a few seconds, word asks
me to revcover the document and restarts. After the recovery, that takes a
few seconds again and recover the document.
Is anybod? who can help me to solve the problem?
Thanks
Regards,
Janfr01

 

[Herb Tyson [MVP]]

The usual causes are:

1. Misbehaving add-in.

2. Corrupted Normal.dotm.

3. Corrupted registry entry (usually the Data key).

This article describes how to troubleshoot the problem:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

If I were in your situation, I would begin by renaming Normal.dotm and the
Data key. In Vista, Normal.dotm is usually located here:

C:\Users\[user name]\AppData\Roaming\Microsoft\Templates

You very likely will need to tell Windows to display hidden/system
files/folders to be able to see this folder and its contents.

The data key is located here:


HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word

 

[indy]

HI,

thanks for your help. But I have some problems.

I'm usign XP SP2 -- I have located the key in the registry but I cannot find
any normal.dotm or dotx.... do you know exactly where is the file?

Windows to display hidden/system "is done"
files/folders to be able to see this folder and its contents.

Thanks for your answer

Regards

Indy


--
gj

The usual causes are:

1. Misbehaving add-in.

2. Corrupted Normal.dotm.

3. Corrupted registry entry (usually the Data key).

This article describes how to troubleshoot the problem:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

If I were in your situation, I would begin by renaming Normal.dotm and the
Data key. In Vista, Normal.dotm is usually located here:

C:\Users\[user name]\AppData\Roaming\Microsoft\Templates

You very likely will need to tell Windows to display hidden/system
files/folders to be able to see this folder and its contents.

The data key is located here:


HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word




--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

hello,

I bought the new office 2007 pro. After installing, the word didn't work
correctly. Effectively, everytime I open Word after a few seconds, word
asks
me to revcover the document and restarts. After the recovery, that takes a
few seconds again and recover the document.
Is anybod? who can help me to solve the problem?
Thanks
Regards,
Janfr01

 

[Herb Tyson [MVP]]

I only know where normal.dotm would reside in Vista... I don't have access
to anything running XP right now. But, it's going to be somewhere in your
user folder. It will not be normal.dotx... Just .dotm. But, if you upgraded
from Word 2003, the .dotm file will be in the same folder as normal.dot...
if that helps.


--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

HI,

thanks for your help. But I have some problems.

I'm usign XP SP2 -- I have located the key in the registry but I cannot
find
any normal.dotm or dotx.... do you know exactly where is the file?

Windows to display hidden/system "is done"
files/folders to be able to see this folder and its contents.

Thanks for your answer

Regards

Indy


--
gj

The usual causes are:

1. Misbehaving add-in.

2. Corrupted Normal.dotm.

3. Corrupted registry entry (usually the Data key).

This article describes how to troubleshoot the problem:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

If I were in your situation, I would begin by renaming Normal.dotm and
the
Data key. In Vista, Normal.dotm is usually located here:

C:\Users\[user name]\AppData\Roaming\Microsoft\Templates

You very likely will need to tell Windows to display hidden/system
files/folders to be able to see this folder and its contents.

The data key is located here:


HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word




--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

hello,

I bought the new office 2007 pro. After installing, the word didn't
work
correctly. Effectively, everytime I open Word after a few seconds, word
asks
me to revcover the document and restarts. After the recovery, that
takes a
few seconds again and recover the document.
Is anybod? who can help me to solve the problem?
Thanks
Regards,
Janfr01

 

[Suzanne S. Barnhill]

In Windows XP, it's C:\Documents and Settings\<profilte name>\Application
Data\Microsoft\Templates

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

I only know where normal.dotm would reside in Vista... I don't have access
to anything running XP right now. But, it's going to be somewhere in your
user folder. It will not be normal.dotx... Just .dotm. But, if you upgraded
from Word 2003, the .dotm file will be in the same folder as normal.dot...
if that helps.


--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

HI,

thanks for your help. But I have some problems.

I'm usign XP SP2 -- I have located the key in the registry but I cannot
find
any normal.dotm or dotx.... do you know exactly where is the file?

Windows to display hidden/system "is done"
files/folders to be able to see this folder and its contents.

Thanks for your answer

Regards

Indy


--
gj

The usual causes are:

1. Misbehaving add-in.

2. Corrupted Normal.dotm.

3. Corrupted registry entry (usually the Data key).

This article describes how to troubleshoot the problem:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

If I were in your situation, I would begin by renaming Normal.dotm and
the
Data key. In Vista, Normal.dotm is usually located here:

C:\Users\[user name]\AppData\Roaming\Microsoft\Templates

You very likely will need to tell Windows to display hidden/system
files/folders to be able to see this folder and its contents.

The data key is located here:


HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word




--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


hello,

I bought the new office 2007 pro. After installing, the word didn't
work
correctly. Effectively, everytime I open Word after a few seconds,
word
asks
me to revcover the document and restarts. After the recovery, that
takes a
few seconds again and recover the document.
Is anybod? who can help me to solve the problem?
Thanks
Regards,
Janfr01

 

[Herb Tyson [MVP]]

Thanks. I had a vague recollection of it being something like that, but
wasn't about to trust it to memory... it's been quite a long time since I've
used XP.

--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

In Windows XP, it's C:\Documents and Settings\<profilte name>\Application
Data\Microsoft\Templates

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

I only know where normal.dotm would reside in Vista... I don't have access
to anything running XP right now. But, it's going to be somewhere in your
user folder. It will not be normal.dotx... Just .dotm. But, if you
upgraded from Word 2003, the .dotm file will be in the same folder as
normal.dot... if that helps.


--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com

HI,

thanks for your help. But I have some problems.

I'm usign XP SP2 -- I have located the key in the registry but I cannot
find
any normal.dotm or dotx.... do you know exactly where is the file?

Windows to display hidden/system "is done"
files/folders to be able to see this folder and its contents.

Thanks for your answer

Regards

Indy


--
gj


:

The usual causes are:

1. Misbehaving add-in.

2. Corrupted Normal.dotm.

3. Corrupted registry entry (usually the Data key).

This article describes how to troubleshoot the problem:

http://word.mvps.org/FAQs/AppErrors/ProblemsStartingWord.htm

If I were in your situation, I would begin by renaming Normal.dotm and
the
Data key. In Vista, Normal.dotm is usually located here:

C:\Users\[user name]\AppData\Roaming\Microsoft\Templates

You very likely will need to tell Windows to display hidden/system
files/folders to be able to see this folder and its contents.

The data key is located here:


HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word




--
Herb Tyson MS MVP
Author of the Word 2007 Bible
Blog: http://word2007bible.herbtyson.com
Web: http://www.herbtyson.com


hello,

I bought the new office 2007 pro. After installing, the word didn't
work
correctly. Effectively, everytime I open Word after a few seconds,
word
asks
me to revcover the document and restarts. After the recovery, that
takes a
few seconds again and recover the document.
Is anybod? who can help me to solve the problem?
Thanks
Regards,
Janfr01