Problem with Norton Internet Security

[Lil' Abner]

I have a customer with a near new laptop who I got all set up with a
wireless router a couple of weeks ago. The laptop has XP, SP2. He also
has a desktop computer running Windows 98. He has DSL. The desktop is
plugged directly into the router and the laptop is wireless. In the NIS
firewall settings I allowed the network range 192.168.1.1 to
192.168.1.254. Under Programs IE, FireFox, Outlook Express are all set to
automatic or "allow". The computers could swap files, and he was using
the desktop computer's printer to print from the laptop. Internet access
was working fine. He called this morning and everything had quit working
on the laptop. No internet access, couldn't print to the other computer.
I had him check his IP and it was 192.168.1.100, so obviously the router
was assigning an IP. He is not very computer savvy. He said that he
hadn't messed with any firewall settings... he wouldn't even know how to.
I had him turn off the firewall part of NIS and everything took off
working. I also led him through checking if the network range was still
programmed in and had him check if all his programs were listed and set
to automatic or allow. Everything was still set as they had been.
The desktop computer never had a problem... internet was OK.
So now he's running with the Norton firewall turned off and the Windows
firewall on. He lives a considerable distance away and I will have to go
and try to straighten the mess out. If it were mine, I'd dump NIS
altogether and install a seperate antivirus app and a seperate firewall.
But it "came with the computer and I have my year's subscription paid
up".
What do I look for?
Kinda off topic here I realize. What would be an appropriate group to
post this?

 

[doug]

I,ve got exactly the same problem, can't access my e-mail via outlook
express or use firefox or IE, I can connect just can,t do anything. I can
however play my online games like city of heroes. To write this I,ve
disabled NIS for a short while I reckon symantec have screwed up somewhere

 

[Adam Piggott]

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Lil' Abner wrote:
| I have a customer with a near new laptop who I got all set up with a
| wireless router a couple of weeks ago. The laptop has XP, SP2. He also
| has a desktop computer running Windows 98. He has DSL. The desktop is
| plugged directly into the router and the laptop is wireless. In the NIS
| firewall settings I allowed the network range 192.168.1.1 to
| 192.168.1.254. Under Programs IE, FireFox, Outlook Express are all set to
| automatic or "allow". The computers could swap files, and he was using
| the desktop computer's printer to print from the laptop. Internet access
| was working fine. He called this morning and everything had quit working
| on the laptop.
<snip>

I've had NIS randomly start ignoring rules before, and once they were
deleted and re-entered, started working okay. For this reason I don't
use or advice on using NIS any more.

I would try removing all of the Trusted Zone IPs/range and re-entering
it, as well as doing so for the programs that are to be used. You could
also try checking out NIS's log, as it might be logging entries relating
to your problem. You could try enabling the Alert Tracker if it's off,
to see if it pops up anything while trying to browse/check email.

Have you ensure that XP's built-in firewall isn't being
interfered/switched on without someone realising? Also it might be worth
making sure the LAN IP range hasn't been entered into the Restricted
Zones for some strange reason.

HTH,


Adam Piggott,
Proprietor,
Proactive Services (Computing).
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[Adam Piggott]

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Hash: SHA1

Lil' Abner wrote:
| I have a customer with a near new laptop who I got all set up with a
| wireless router a couple of weeks ago. The laptop has XP, SP2. He also
| has a desktop computer running Windows 98. He has DSL. The desktop is
| plugged directly into the router and the laptop is wireless. In the NIS
| firewall settings I allowed the network range 192.168.1.1 to
| 192.168.1.254. Under Programs IE, FireFox, Outlook Express are all set to
| automatic or "allow". The computers could swap files, and he was using
| the desktop computer's printer to print from the laptop. Internet access
| was working fine. He called this morning and everything had quit working
| on the laptop.
<snip>

I've had NIS randomly start ignoring rules before, and once they were
deleted and re-entered, started working okay. For this reason I don't
use or advice on using NIS any more.

I would try removing all of the Trusted Zone IPs/range and re-entering
it, as well as doing so for the programs that are to be used. You could
also try checking out NIS's log, as it might be logging entries relating
to your problem. You could try enabling the Alert Tracker if it's off,
to see if it pops up anything while trying to browse/check email.

Have you ensure that XP's built-in firewall isn't being
interfered/switched on without someone realising? Also it might be worth
making sure the LAN IP range hasn't been entered into the Restricted
Zones for some strange reason.

HTH,


Adam Piggott,
Proprietor,
Proactive Services (Computing).
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[step_y]

i am facing problems with norton too. not saying anything bad, but i
just spent like about 150 bucks getting it and it doesnt work. i think
a virus which recently infected my pc killed it. unable to reinstall
it. wonder if anyone can get a refund.





Cowly the Game player
Games I support

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[Lil' Abner]

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Lil' Abner wrote:
| I have a customer with a near new laptop who I got all set up with a
| wireless router a couple of weeks ago. The laptop has XP, SP2. He
| also has a desktop computer running Windows 98. He has DSL. The
| desktop is plugged directly into the router and the laptop is
| wireless. In the NIS firewall settings I allowed the network range
| 192.168.1.1 to 192.168.1.254. Under Programs IE, FireFox, Outlook
| Express are all set to automatic or "allow". The computers could swap
| files, and he was using the desktop computer's printer to print from
| the laptop. Internet access was working fine. He called this morning
| and everything had quit working on the laptop.
<snip>

I've had NIS randomly start ignoring rules before, and once they were
deleted and re-entered, started working okay. For this reason I don't
use or advice on using NIS any more.

I would try removing all of the Trusted Zone IPs/range and re-entering
it, as well as doing so for the programs that are to be used. You
could also try checking out NIS's log, as it might be logging entries
relating to your problem. You could try enabling the Alert Tracker if
it's off, to see if it pops up anything while trying to browse/check
email.

Have you ensure that XP's built-in firewall isn't being
interfered/switched on without someone realising? Also it might be
worth making sure the LAN IP range hasn't been entered into the
Restricted Zones for some strange reason.

OK, thanks for all the suggestions. I'll try all these things when I go
visit him.

 

[Adam Piggott]

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(e-mail address removed) wrote:
| i am facing problems with norton too. not saying anything bad, but i
| just spent like about 150 bucks getting it and it doesnt work. i think
| a virus which recently infected my pc killed it. unable to reinstall
| it. wonder if anyone can get a refund.

Symantec offer a small "removal" tool for people having trouble
uninstalling/reinstalling NIS (or some other software titles). I've used
it on one occasion where I was trying to reinstall NIS but couldn't get
it to do the business. The removal tool cleared whatever was causing the
problem and NIS was reinstalled fine.

I haven't got the exact URL to hand, but if you search their site for
"removal" or "removal tool" you might be in luck. Make *sure* that you
get the tool for the correct version of NIS, as I believe they differ.

If you have no luck finding it reply back and I might be able to help.


HTH,


Adam.

- --
Please replace dot invalid with dot uk to email me.
Apply personally for PGP public key.
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[PapaBear]

From past expierience the best thing to do is not install ANY SYMANTEC
products and you should be OK

 

[Adam Piggott]

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PapaBear top-posted and forgot to spellcheck or add grammar to:
| From past expierience the best thing to do is not install ANY SYMANTEC
| products and you should be OK

Not wanting to get into a squabble about how great/crap any particular
vendor is, but I run into more problems caused by Windows than I do by
Symantec products (on PCs with Symantec software installed).

So by your statement should I be uninstalling Windows from all of my
customers and myself? After all, Windows causes more problems than
Symantec products.

The answer *in my case* is "No". I know Windows pretty well and for all
of my customers Windows does a good job of making their computers
productive, useful tools. I don't know Mac OS or *nix, so for the moment
I don't use them.

I've heard as many horror stories about Symantec as I have of McAfee
updates flooring a whole roomful of computers, AVG not automatically
updating itself as it should and various other anti-virus/firewall
products crashing, killing Windows, slowing down the PC etc. So in my
opinion Symantec are no better or worse than others.

I've got a good working knowledge of Symantec products, LiveUpdate and
the mechanisms with which they operate on, so for the moment I use them.
(Apart from NIS/NPF which I addressed in an earlier post

That's my £2 worth.


Adam Piggott,
Proprietor,
Proactive Services (Computing).
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[PapaBear]

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Hash: SHA1

PapaBear top-posted and forgot to spellcheck or add grammar to:
| From past expierience the best thing to do is not install ANY SYMANTEC
| products and you should be OK

Not wanting to get into a squabble about how great/crap any particular
vendor is, but I run into more problems caused by Windows than I do by
Symantec products (on PCs with Symantec software installed).

No squabble, Symantec has caused me nothing but problems

So by your statement should I be uninstalling Windows from all of my
customers and myself? After all, Windows causes more problems than
Symantec products.

But would Windows have all the problems if Symantec products were not
installed?

The answer *in my case* is "No". I know Windows pretty well and for all
of my customers Windows does a good job of making their computers
productive, useful tools. I don't know Mac OS or *nix, so for the moment
I don't use them. Do what you want
I've heard as many horror stories about Symantec as I have of McAfee
updates flooring a whole roomful of computers, AVG not automatically
updating itself as it should and various other anti-virus/firewall
products crashing, killing Windows, slowing down the PC etc. So in my
opinion Symantec are no better or worse than others.

I agree about other software causing problems but it seems Symantec
has more issues than others.

 

[step_y]

well down with microsoft products as well, they are the same as norton.
in actual fact if microsoft wasnt having so many problems then norton
will be out of business






Cowly the Game player
Visit some of the games I play

http://www.gamestotal.com
http://mmorpg.gamestotal.com
http://www.spacefederation.net
http://www.gamestotal.com/news/
http://free_mmorpg.gamestotal.com
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