Problem with MIME in Outlook 2003 on Vista computers.


S

Sobitthen

Known bug, support refuses to create patch to fix and suggests upgrading to
Outlook 2007.
I think if they refuse to create patch they should offer 2003 Outlook users
a free upgrade to Outlook 2007.
Unless any of you have a solution so that MIME messages are not broken apart
and made unreadable in this situation.
 
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M

Milly Staples [MVP - Outlook]

Microsoft is aware and is working on it. Don't know where you got the idea PSS is not prepared to issue a patch *when it is ready.*

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

Known bug, support refuses to create patch to fix and suggests upgrading to
Outlook 2007.
I think if they refuse to create patch they should offer 2003 Outlook users
a free upgrade to Outlook 2007.
Unless any of you have a solution so that MIME messages are not broken apart
and made unreadable in this situation.
 
S

Sobitthen

This was reply from Microsoft Support stating a patch may be implemented in
the future, it does not say that the patch is complete as you suggest,
please make patch available if it exists...

"I got the reply from our developers and I am sorry to inform you that this
is a bug between Outlook 2003 and Vista incompatible. I personally think what
you would like to implement is very reasonable and understand how frustrating
it is when you find that the product does not meet your needs. I'm indeed
sorry for the inconvenience that this by-design feature of our products has
caused you. I will forward your suggestion to our development team so that
they may improve this by an update patch to be released in the future. Thanks
for your understanding and cooperation."
 
B

Brian Tillman

Sobitthen said:
I'm indeed sorry for the inconvenience that
this by-design feature of our products has caused you.
No way on God's green earth that this is "by design".
I will forward
your suggestion to our development team so that they may improve this
by an update patch to be released in the future. Thanks for your
understanding and cooperation."
This directly refutes what you said first, that they "refuse to create a
patch".
 
M

Milly Staples [MVP - Outlook]

No where did I say that a patch was available now. What I said, and I quote "when it is ready."

If English is not your native language, then I suggest you quit trying to pick nits where they don't exist. Nothing Brian or I said implies anything about:

1. Microsoft refusing to issue a patch
2. Microsoft having a patch ready NOW and refusing to release it

WHEN Microsoft has prepared and TESTED a patch, they WILL make it available THEN, not until.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Sobitthen asked:

| This was reply from Microsoft Support stating a patch may be
| implemented in the future, it does not say that the patch is
| complete as you suggest, please make patch available if it exists...
|
| "I got the reply from our developers and I am sorry to inform you
| that this is a bug between Outlook 2003 and Vista incompatible. I
| personally think what you would like to implement is very reasonable
| and understand how frustrating it is when you find that the product
| does not meet your needs. I'm indeed sorry for the inconvenience that
| this by-design feature of our products has caused you. I will forward
| your suggestion to our development team so that they may improve this
| by an update patch to be released in the future. Thanks for your
| understanding and cooperation."
|
|
|
|
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| Microsoft is aware and is working on it. Don't know where you got
|| the idea PSS is not prepared to issue a patch *when it is ready.*
||
|| --
|| Milly Staples [MVP - Outlook]
||
|| Post all replies to the group to keep the discussion intact. All
|| unsolicited mail sent to my personal account will be deleted without
|| reading.
||
|| || Known bug, support refuses to create patch to fix and suggests
|| upgrading to
|| Outlook 2007.
|| I think if they refuse to create patch they should offer 2003 Outlook
|| users
|| a free upgrade to Outlook 2007.
|| Unless any of you have a solution so that MIME messages are not
|| broken apart
|| and made unreadable in this situation.
 
S

Sobitthen

Thanks for the snippy reply, you must get alot of bonuses...

I was sent a patch but it came password protected and requires me to know
where to install the files, where do Office 2003 patch files go?

the patch is office2003KB951982GLB/11.0000.0000.8216 and after using the
included password it asks me location to install patch, I tried the Office11
folder but the MIME issue did not go away, it is supposedly issue with
Undisclosed Recipients...

Milly Staples said:
If English is not your native language, then I suggest you quit trying to pick nits where they don't exist. > Nice customer relations, I see no promotion in your future, remember we are the frustrated ones, you are sipping champagne and eating cake all day insulting the customer base..
Also Protected mode must be turned off to reply to posts here, why?
 
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M

Milly Staples [MVP - Outlook]

I don't get bonuses or any other pay for posting to the news groups. Try again.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, Sobitthen asked:

| Thanks for the snippy reply, you must get alot of bonuses...
|
| I was sent a patch but it came password protected and requires me to
| know where to install the files, where do Office 2003 patch files go?
|
| the patch is office2003KB951982GLB/11.0000.0000.8216 and after using
| the included password it asks me location to install patch, I tried
| the Office11 folder but the MIME issue did not go away, it is
| supposedly issue with Undisclosed Recipients...
|
| "Milly Staples [MVP - Outlook]" wrote:
|
|| If English is not your native language, then I suggest you quit
|| trying to pick nits where they don't exist. > Nice customer
|| relations, I see no promotion in your future, remember we are the
|| frustrated ones, you are sipping champagne and eating cake all day
|| insulting the customer base..
|
| Also Protected mode must be turned off to reply to posts here, why?
 

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