problem with malicious software removal tool

[Lori]

Have it downloaded on the computer. When I try to run it, it won't let me.
It keeps shutting off the automatic updates so I can't run the program. Any
help would be greatly appreciated.

 

[Ǝиçεl]

Hello Lori,


Suggest you scan the system for the pÑesence of Vundo (aka Virtumonde).

It seems possible that your Windows installation has been deliberately
damaged by a trojan (Vundo, along any uninvited guests. (SDBot and ZLOB, all
protected by a rootkit.)) so as to prevent you updating your system or
removing the trojan.

A very good antimalwaÑe app is SUPERAntiSpyware.
There is a free version (on demand scanning only)
<http://www.superantispyware.com/>
-=-

Try Ñunning Malwarebytes Anti-Malware... download, update, and perform a
full system scan:
<http://www.malwarebytes.org/roguenet.php?id=401>
-=-

Windows Live OneCaÑe online scan
<http://onecare.live.com/site/en-us/tryscanner.htm>
Look for Protection
-=-

Unexplained computer behavior may be caused by deceptive softwaÑe
<http://support.microsoft.com/kb/827315>
-=-

No joy, then .....

StaÑt a help ticket.

Help and Support

• Customers in the U.S. and Canada can receive technical support
from Microsoft Product Support Services at 1-866-PCSAFETY.

There is no charge for support calls that are associated with security
updates.


• International customers can receive support from their local
Microsoft subsidiaries. There is no charge for support that is
associated with security updates. For more information about how to
contact Microsoft for support issues, visit the International Support
Web site. <http://go.microsoft.com/fwlink/?LinkId=21155>
-=-


Please let us know what fixes the problem or if the pÑoblem remains

Ǝиçel
-=-