Problem with Installer

[Candace Sparks]

I have a laptop that has issues. There is a DVD-RW in the laptop and it has
a red circle with a line through it over the top of it in My Computer. In
the system, I see a DVD-RW, but in My computer it shows a CD-RW. Also, when
I connect a USB external DVD-RW, there is a red circle with a line through
it, also. If I run the setup for the software I am trying to install, I get
an error that the administrator set policies to prevent the installation. I
am really confused. Any help would be greatly appreciated!

Candace Sparjs

 

[Mark F.]

I have a laptop that has issues. There is a DVD-RW in the laptop and it
has a red circle with a line through it over the top of it in My Computer.
In the system, I see a DVD-RW, but in My computer it shows a CD-RW. Also,
when I connect a USB external DVD-RW, there is a red circle with a line
through it, also. If I run the setup for the software I am trying to
install, I get an error that the administrator set policies to prevent the
installation. I am really confused. Any help would be greatly
appreciated!

Candace Sparjs

The system cannot recognize the device, so try this:

Unplug the USB cable from the PC. Uninstall the software. Reboot. Reinstall
the software, then plug in the USB device. If the software / drivers were
correctly installed the device should work fine. External devices should
have their software (especially drivers) installed before the device is
connected.

If it still does not work, there may be a hardware problem with the drive or
cable. Try the drive and cable on another PC if you can to rule this out.

Mark