problem with hacker!

[Guest]

My computer got hacked months ago. They apparently got all my log-ins,
drained my bank account, caused lots of problems, etc. I purchased all kinds
of spyware and virus protection and began scanning my computer regularly, but
I am still terrified to log into anything important, like my bank account.
How can I be sure the hacker is gone? If he/she isn't gone, how do I get rid
of them?

 

[Ghostrider]

My computer got hacked months ago. They apparently got all my log-ins,
drained my bank account, caused lots of problems, etc. I purchased all kinds
of spyware and virus protection and began scanning my computer regularly, but
I am still terrified to log into anything important, like my bank account.
How can I be sure the hacker is gone? If he/she isn't gone, how do I get rid
of them?

If someone already with a bad experience continues with constant
fears of having the bad experience repeated and has no re-assurance
of the safety measures that have been implemented, then it is time
to change the entire behavioral pattern. Revert to manual commerce,
or doing business the old-fashioned way.

 

[Detlev Dreyer]

My computer got hacked months ago. They apparently got all my log-ins,
drained my bank account, caused lots of problems, etc.

Why didn't you reinstall Windows from scratch and why didn't you change
all of your passwords.

I purchased all kinds of spyware and virus protection

That's wasted money and does *not* replace installing "Brain 1.0".

How can I be sure the hacker is gone? If he/she isn't gone, how do
I get rid of them?

"Help: I Got Hacked. Now What Do I Do?"
http://www.microsoft.com/technet/community/columns/secmgmt/sm0504.mspx

 

[charli b]

If someone already with a bad experience continues with constant
fears of having the bad experience repeated and has no re-assurance
of the safety measures that have been implemented, then it is time
to change the entire behavioral pattern. Revert to manual commerce,
or doing business the old-fashioned way.

for online banking i use a old 999mhz computer which i paid £50 for on a
"car boot sale"
i neve use that comp for anything else.
i turn it on, do my banking and check paypal accounts etc etc.
then i turn off that comp and it stays turned off untill i need to check my
banking again.
i dont even do email on it or write letters or even play games on it

 

[Rock]

My computer got hacked months ago. They apparently got all my log-ins,
drained my bank account, caused lots of problems, etc. I purchased all kinds
of spyware and virus protection and began scanning my computer regularly, but
I am still terrified to log into anything important, like my bank account.
How can I be sure the hacker is gone? If he/she isn't gone, how do I get rid
of them?

Did you wipe the drive and do a clean install? Are you now using a good
3rd party firewall? What anti-malware programs are you using? How did
the hacker get access in the first place. An acquaintance maybe? Did
the reconfigure your system the second time?

 

[DL]

In order to remotely access a PC it requires the user of the PC to have
failed to take basic security measures.
ie Install critical Updates, Install a both an Anti Virus and Firewall,
together with Spyware apps (The reccomended ones are free)
Or the user may have opened unknow email attachments or connected to a file
sharing service, or sourced software from shared users.
Nor is it agood idea to use more than one Anti Virus apps as they are likely
to conflict with each other
Whether your sys is clean or not may depend on what you are scanning it
with.

 

[SBS 2003 User]

Hi Jenn,
Rest assured I'm not going to lambaste you with all of these "you should
have done or you should do" remarks from others. Apparently you have
suffered enough. After an ordeal such as yours I can understand you not
wanting to trust anything and actually being a bit "gun shy" to continue
using your computer. You need peace of mind so here is what I suggest. After
taking all the necessary precautions of changing all your passwords for
online access (and I suggest you do this over the phone or from a different
computer) then wipe you hard drive clean and do a fresh install. Make sure
you install the latest virus protection and also spyware/adware programs
(Windows Defender Beta2 is a good product). Then make sure you go out and do
a Windows Update and to make sure you have the latest security patches and
Windows updates. A lot of work but you seem to need it to have a peace of
mind again. Good luck.

 

[ANONYMOUS]

First you need to wipe your entire HD and reinstall OS cleanly. Then
you need to avoid temptation to visit those porn sites and sites that
offers free software programs. Third, make sure windows firewall is set
to ON. Now change all your passwords. Also, don't open emails that are
from people you have never heard of even if they offer you 60% of
$15,000,000 just to give your bank details.

These steps will certainly go a long way to protect your privacy and
your bank/credit card accounts.

hth

 

[Ghostrider]

for online banking i use a old 999mhz computer which i paid £50 for on a
"car boot sale"
i neve use that comp for anything else.
i turn it on, do my banking and check paypal accounts etc etc.
then i turn off that comp and it stays turned off untill i need to check my
banking again.
i dont even do email on it or write letters or even play games on it

As the saying goes, the odds will catch up with you. Keep in mind
that during the time when the computer is connected and doing all
the things described, it is still sufficient time for a potential
hacker to break in, plant a Trojan and then let the computer do all
of the theft with the next and subsequent log ons. The idea of having
a secure system is to minimize the probability of such break-ins. But
if one's worries even surpass a sound security, then it's time to move
on to an entirely different tack.

 

[ThInKeR]

My computer got hacked months ago. They apparently got all my log-ins,
drained my bank account, caused lots of problems, etc. I purchased
all kinds of spyware and virus protection and began scanning my
computer regularly, but I am still terrified to log into anything
important, like my bank account. How can I be sure the hacker is
gone? If he/she isn't gone, how do I get rid of them?

usually a proper configured firewall is doing the trick and disable remote management in the control panel.

the hacker is gone! - usually next day if you are not on a fixed IP your isp will assign u a new ip every time u log in.

 

[DL]

WinDefender Beta2 still misses a lot

Hi Jenn,
Rest assured I'm not going to lambaste you with all of these "you should
have done or you should do" remarks from others. Apparently you have
suffered enough. After an ordeal such as yours I can understand you not
wanting to trust anything and actually being a bit "gun shy" to continue
using your computer. You need peace of mind so here is what I suggest. After
taking all the necessary precautions of changing all your passwords for
online access (and I suggest you do this over the phone or from a different
computer) then wipe you hard drive clean and do a fresh install. Make sure
you install the latest virus protection and also spyware/adware programs
(Windows Defender Beta2 is a good product). Then make sure you go out and do
a Windows Update and to make sure you have the latest security patches and
Windows updates. A lot of work but you seem to need it to have a peace of
mind again. Good luck.