Problem with Explorer and .pdf file types

[Guest]

In Tools/folder options/file types, Adobe Reader is marked as being the
preferred program for .pdf files. However, Adobe Acrobat is also installed
and when double clicking on a document, explorer fails to select Reader as
the program to use. In fact, I get a mesage saying explorer can't open the
file.

I have similar problems in Internet Explorer when clicking on a pdf link. In
this case, Internet Explorer crashes.

How do I fix this please? TIA .... Greg

 

[Nick]

In Tools/folder options/file types, Adobe Reader is marked as being the
preferred program for .pdf files. However, Adobe Acrobat is also installed
and when double clicking on a document, explorer fails to select Reader as
the program to use. In fact, I get a mesage saying explorer can't open the
file.

I have similar problems in Internet Explorer when clicking on a pdf link.
In
this case, Internet Explorer crashes.

How do I fix this please? TIA .... Greg

I have just looked at the Acrobat website
http://www.adobe.com/products/acrobatpro/tryout.html?sdid=ESIY

I quote:

"If you have other Acrobat software versions installed on your system, you
will be prompted to uninstall these versions. It is recommended that you
have installation CDs from previous Acrobat versions easily accessible
before installing the tryout. You will not be required to uninstall Adobe
Reader® software before installing the tryout."

So according to this your installation of Acrobat should have meant that you
uninstalled Reader. So even if you have it on your machine, Reader is
actually uninstalled.

Nick

 

[Guest]

Thanks for the reply Nick; but it doesn't seem right. Both programs are
installed (they show up in Control Panel / Add-remove programs). Each of them
is selectable from the Programs list and each runs.

Maybe it has to do with your advice relating to some kind of "tryout". Both
Reader and Acrobat are full installations.

 

[Tom Willett]

Adobe Acrobat, by default, is the reader. Adobe Reader should be
uninstalled to prevent conflicts.

Tom

 

[Lawrence J. Gardner]

As mentioned, Acrobat Reader is a 'tryout' since it is basically freeware
from Adobe. When you have Adobe Acrobat, you in essence have the ENTIRE
product, Reader and Writer.

However, each of these products Acrobat Reader and Adobe Acrobat have there
own 'hooks' into IE. That is where the conflict is. The support DLLs have
one thing, while the rest of the system has another.

My suggestion is to uninstall both, and then install Adobe Acrobat. It
should clear your problems.

 

[Sir_George]

I have just looked at the Acrobat website
http://www.adobe.com/products/acrobatpro/tryout.html?sdid=ESIY

I quote:

"If you have other Acrobat software versions installed on your
system, you will be prompted to uninstall these versions. It is
recommended that you have installation CDs from previous Acrobat
versions easily accessible before installing the tryout. You will not
be required to uninstall Adobe Reader® software before installing the
tryout."

So according to this your installation of Acrobat should have meant
that you uninstalled Reader. So even if you have it on your machine,
Reader is actually uninstalled.

Nick

Nick,

Please review:

"You will not be required to uninstall Adobe Reader® software before
installing the tryout." Quoted from Adobe.

"So according to this your installation of Acrobat should have meant
that you uninstalled Reader." Quoted from You.

Don't you see the word "NOT" in the Adobe quote?

 

[Sir_George]

As mentioned, Acrobat Reader is a 'tryout' since it is basically
freeware from Adobe. When you have Adobe Acrobat, you in essence
have the ENTIRE product, Reader and Writer.

However, each of these products Acrobat Reader and Adobe Acrobat have
there own 'hooks' into IE. That is where the conflict is. The
support DLLs have one thing, while the rest of the system has another.

<snipped>

Lawrence,

Adobe Reader is not a "tryout" program; it is and, to my knowledge, always
has been "freeware". The "tryout" is for Adobe Acrobat 7.0 Professional
which is a retail product and must be purchased after the trial period.

You are correct that both the Adobe Reader and Adobe Acrobat program are
separate products, but Adobe Acrobat includes the Reader. There is an option
when installing either product to upgrade the Reader, if an older version is
installed, and use it as the default or leave the current version as default
and use the new version selectively. So, I doubt that these "hooks" you
refer to have any realtiveity to the OP's problem. The selected Reader
should perform without issue.

I have both readers installed and have no problems. My purpose for both
versions is I sometimes switch between them for performance reasons.

 

[Lawrence J. Gardner]

And does it matter in which order you install them? What if you have Adobe
Acrobat and then chose to install Reader?
What happens to the registration of the DLLs? And what if you chose not to
upgrade Reader? What if your Reader is a newer version than the Adobe
Acrobat version?

 

[Nick]

No, if you reread what it says, it says that you will not be required to
uninstall before installing the _tryout_.

But it says clearly "If you have other Acrobat software versions installed
on your system, you will be prompted to uninstall these versions".

Nick

I have just looked at the Acrobat website
http://www.adobe.com/products/acrobatpro/tryout.html?sdid=ESIY

I quote:

"If you have other Acrobat software versions installed on your
system, you will be prompted to uninstall these versions. It is
recommended that you have installation CDs from previous Acrobat
versions easily accessible before installing the tryout. You will not
be required to uninstall Adobe Reader® software before installing the
tryout."

So according to this your installation of Acrobat should have meant
that you uninstalled Reader. So even if you have it on your machine,
Reader is actually uninstalled.

Nick

Nick,

Please review:

"You will not be required to uninstall Adobe Reader® software before
installing the tryout." Quoted from Adobe.

"So according to this your installation of Acrobat should have meant
that you uninstalled Reader." Quoted from You.

Don't you see the word "NOT" in the Adobe quote?

 

[Nick]

<snipped>

Lawrence,

Adobe Reader is not a "tryout" program; it is and, to my knowledge, always
has been "freeware". The "tryout" is for Adobe Acrobat 7.0 Professional
which is a retail product and must be purchased after the trial period.

You are correct that both the Adobe Reader and Adobe Acrobat program are
separate products, but Adobe Acrobat includes the Reader. There is an
option when installing either product to upgrade the Reader, if an older
version is installed, and use it as the default or leave the current
version as default and use the new version selectively. So, I doubt that
these "hooks" you refer to have any realtiveity to the OP's problem. The
selected Reader should perform without issue.

I have both readers installed and have no problems. My purpose for both
versions is I sometimes switch between them for performance reasons.

Whatever you do, it is quite clear what Adobe advise.

See http://www.adobe.com/products/acrobatpro/tryout.html

The instructions are quite clear on this website:

"Download the free, 30-day tryout version of Adobe® Acrobat® 7.0
Professional software, which includes Adobe LiveCycleT Designer 7.0
software. Once the tryout period is over, you may purchase Acrobat
Professional from either the online Adobe Store or your preferred reseller.
Before downloading the tryout, please review the following installation
notes and system requirements."
The fact that it goes on to say that "You will not be required to uninstall
Adobe Reader® software before installing the tryout." implies that IMHO that
you would be required to uninstall Reader when installing the non-tryout
version.

But then what do I know?

Nick

 

[Guest]

Regarding resolution to my problems:
I have two computers. I found that I had no problems at all on the system
that had Reader and Acrobat v7 installed. The other system, with which I had
problems, had Reader and Acrobat v6 installed. They seemed incompatible since
I had to uninstall Reader inorder to get the full functionality I needed.
thanks for your help,... Greg