Problem with eternet controller

[the_best_of_fools]

Hi,

Since this morning, I cannot connect to the internet. It seems like my
drivers for my LAN device where corrupted or uninstalled. I had problems with
a sofware yesterday and unsintalled it. I also did a scan with Malwarebytes
and found some infected files. I think it might have corrupted my LAN drivers.

Here's a screen shot of my device manager.

http://i256.photobucket.com/albums/hh163/brobillard/compmanagement_1.jpg

As you can see from the next screenshot in the Ethernet Controller
Properties, the drivers aren't installed.

http://i256.photobucket.com/albums/hh163/brobillard/ethernetcontprop_2.jpg

Screenshot of Ressources:

http://i256.photobucket.com/albums/hh163/brobillard/ressources_4.jpg

When I click on the Reinstall Driver button, I go through the steps of
reinstalling the drivers from local or from CD and I get this:

Cannot Install this Hardware:

There was a problem installing it this hardware:

Ethernet Controller

An error occured during the installation of the device. The name is already
in use as either a service name or a service display name.

Here's a screenshot:

http://i256.photobucket.com/albums/hh163/brobillard/hardwareupdatewizard.jpg


I'm not sure what the procedure to reinstall the drivers is. The LAN is on
my mothereboard (ASUS P4P800) and the model is a Marvell Yukon Gigabit
Ethernet 10/100/1000 Base-T Adaptor, Copper RJ-45.

Everyhthing looks to be set as always in the BIOS.

I'm not a pro whenit comes to pc so step by step procedures are welcome.

Thanks,
Ben

 

[Guest]

According to this page you have a 3COM device:

http://support.asus.com/download/download.aspx?SLanguage=en-us&model=P4P800

I had the same motherboard a few years back which I dumped 2 months ago &
the LAN was playing up on that too. Haven't had a P4 in a few years now

 

[Anna]

On another machine download the drivers
transfer on USB stick or cd
then reinstall the device

If it still does not work...
just add a PCI net card, they are cheap

(if there is such an option, disable the on-board net card in the bios)

Ben:
Well it certainly appears that you should reinstall the Ethernet drivers
from your motherboard's installation CD, but I don't know why philo
recommended downloading the drivers "on another machine" since I assume you
have the ASUS motherboard's installation CD and can simply install the
drivers from that media.

Anyway, before you do...

You *must* first ensure that your PC is free of malware. You've indicated
this problem surfaced immediately after you experienced problems with a
"software" that you installed yesterday. After you uninstalled it you
apparently discovered "infected files" in your system. Presumably that
appears to be the root cause of the Ethernet driver problem you're now
experiencing.

So you've got to be reasonably certain that you've now cleansed your system
of any remaining malware.

Then get back into Device Manager and uninstall each of those entries listed
in the "Network adapters" section. You do this by right-clicking on each
entry and selecting "Uninstall". Close DM, reboot, and when you get to your
Desktop insert the ASUS CD and install the Ethernet driver (probably a
Gigabit device and/or be labeled a LAN device).

You might want to check the ASUS website to see if there's any updated
Ethernet drivers for your motherboard. I would seriously doubt that there
are (that's a very old MB you're working with) and the MB's installation CD
drivers should be fine.

Just make sure you're installing them onto a "clean" machine.
Anna

 

[the_best_of_fools]

According to this page you have a 3COM device:

http://support.asus.com/download/download.aspx?SLanguage=en-us&model=P4P800

I had the same motherboard a few years back which I dumped 2 months ago &
the LAN was playing up on that too. Haven't had a P4 in a few years now

Hi there,

My motherboard is the Asus P4P800SE model and the onboard network adaptor is
a Marvell Yukon Gigabit. I have tried to reinstall the driver from the
manufacturer CD and also downloaded from the net and it won't work. When I
reinstall the driver I get this message:

Cannot install this hardware.
Marvell Yukon Gigabit Ethernet 10/100/1000Base-T Adaptor, Copper RJ-45 #2
An error occured during the installation of the device.
The name is already in use as either a service name or a service display name.

It asked me for a gewmi.mof file during the install process.

???

 

[the_best_of_fools]

Hi Anna,

I performed another scan and I'm free of any malware. For some reason, I'm
unable to uninstall the entries manually from within the Device Manager. I
can Unistall the entry for the Marvell Yukon Gigabit, but not the entry for
Direct Parallel, WAN Miniport (IP), WAN Miniport (IP) Packet Scheduler
Miniport, WAN Miniport (L2TP), WAN Miniport (PPPOE), WAN miniport (PPTP).
This message pops up:

Device Manager. Failed to uninstall the device. The device may be required
to boot up the computer.

Is this normal?

Thanks for your help guys.

Ben

 

[the_best_of_fools]

On the other hand, would wiping the C:/ drive and clean installing WindowsXP
from scratch get rid of any Malware(?) I don't mind reinstalling WindowsXP,
all my important data and files are on an external hard drive...

Ben

 

[Anna]

On the other hand, would wiping the C:/ drive and clean installing
WindowsXP
from scratch get rid of any Malware(?) I don't mind reinstalling
WindowsXP,
all my important data and files are on an external hard drive...

Ben

Ben:
Well, that's one way to rid yourself of the problem.

A fresh-install of the OS will surely solve any malware problem. It appears
that the "software" you previously referred to and that you installed
probably is the root cause of those "rogue" driver devices listed in DM and
which you've been unable to purge.

So as long as you do have the motherboard's installation CD with the
necessary drivers and you have no problem with the loss of data on your boot
drive as a result of the OS fresh-install, and you don't mind reinstalling
the OS, there's no reason not to go ahead with such. You do understand that
you will have to reinstall your programs/applications, right?
Anna

 

[the_best_of_fools]

:

but I made the assumption the OP did not have the cd <G>

Yes, I do have the ASUS motherboard installation CD. I will do a clean
install (had to leave for work).

It could be a hardware problem, with the motherboard. This PC is on its last
miles. I've had a few other problems with this motherboard - onboard modem
port is defective, onboard USB drives are defective, have a problem with my
power supply... If I can just get the internet to work I'll be okay.

Thanks for your help everyone. I appreciate the time you're taking for
answering.

Ben

 

[westom]

It could be a hardware problem, with the motherboard. This PC is on its last
miles. I've had a few other problems with this motherboard - onboard modem
port is defective, onboard USB drives are defective, have a problem with mypower supply... If I can just get the internet to work I'll be okay.

I did not see where anyone recommended and you first uninstalled
all network interface drivers in Device Manager. You must do that and
then reboot before reinstalling any drivers.

Better computer manufacturers provide hardware diagnostics just for
your problem. Currently you still do not even know if this is a
hardware or software (driver) problem. By now, you should have known
which side of the line a problem exists. That is why more responsible
computer manufacturers provide the diagnostics - for free - that the
manufacturer Asus(?) always had and you do not have.

Well, once said NIC was 3Com. 3Com provides those same diagnostics
for free. That other manufacturer may not. Diagnostics boot and
execute without any OS meaning that the hardware is known good or
bad ... without any doubt.

Other useful facts may have always existed in the OS system (event)
logs. But if you did a nuke'n pave, then you lost important facts.

One indication of a defective power supply is many failing
peripherals. A completely defective power supply can still boot and
run a computer. But can make peripherals operate intermittently. Is
the supply defective? Only way anyone can answer that question is a
3.5 digit multimeter (even in Wal-Mart for less than $18). That would
be three possible suspects and how to identify each one without wild
speculation.