problem with downloaded e-mails that are entirely blank

[Guest]

hello,

I use Outlook 2003. Two months ago all of the e-mails i downloaded from my
e-mail account provider turned blanks, including the from and title fields,
as well as the text in the main section. I checked all of my email settings,
which were fine - they were the same settings as my laptop, which I download
my emails on to also. I couldnt find any solution in Help, or online support
so I uninstalled Outlook Office and re-installed it. My emails were ok for a
day - all fields came through but then the same problem cropped up (i changed
no settings). Can you help?

Many thanks in adance,

 

[Guest]

My first suggestion would be to close Outlook and locate the outcmd.dat,
frmcache.dat, extend.dat, and .srs files and rename them. Open Outlook and
try again.

If you still have the problem next would be to run scanpst against your PST
data file (while Outlook is closed) to see if it comes up with and repairs
any errors.
If that doesn't work, try creating a new profile.

Let me know what happens.

 

[Guest]

Hi Kathleen, thanks for this.

i changed the .dat file names, as well as the outlook.srs file (the only srs
file i coulf find). there was no change.

i do not know what you meant by "run scanpst against your PST data file", so
i cant take the next step! I'm not an IT person. I have run "detect and
repair" in outlook but to no joy.

Greg

 

[Guest]

Hi Greg
The scanpst.exe file would check your Outlook data file for errors and fix
them. Make sure you unhide all hidden files and folders, then use your search
function to look for scanpst.exe. When it's found, double-click it and follow
the instructions (it'll ask you to browse to your data file which is usually
called outlook.pst - you can search for that too to find out where it's
located). Then it will scan the pst file. If it finds errors it should be
able to fix them. Keep running it until it finds no errors and try Outlook
again.
If you need more specific instructions, please ask.

 

[Guest]

thanks kathleen, i did as you said and the scanpst program said it detected
some errors. when i fired outlook up again, it attempted to download about a
hundred emails, about 50 of them came through as they should, with content &
titles etc, and then it reverted to the same problem as before - the
remaining 50 were blank.

what do you suggest next?

Greg

 

[Guest]

I would run scanpst repeatedly until it comes up with no errors. Then open
Outlook and let me know what happens.

 

[Guest]

Hi Kathleen,

no luck i'm afraid.

I ran scanpst until there were no errors, and the same problem occurred. i
then went back to your original response, and tried to create a new profile.
that didnt work either. i have also turned the spam filter off from my
firewall program (Bullguard), that didnt help either.

can you help?

Greg

 

[Guest]

Hi Greg,
I hope you had a nice weekend. When you say that the emails come in blank do
you mean the actual email when you double-click it and open it or the view
you have in your inbox?

 

[Guest]

hi kathleen, weekend was marvellous, how was yours?

re your question - both, the email has no information in it when opened, and
every email i download has a size of about 850 bites. i seem to download a
blank email for each email i know is in my mail inbox (from looking at it
online). the "received" field has the time & date it was downloaded, rather
than sent by the sender.

the problem is also intermittent as it just started working again, having
not worked earlier (i have made no changes).

Greg

 

[Guest]

Check your View, Encoding setting in one of the blank emails. Change it to a
diff setting and see if that helps.

Also, did we check to see if you're scanning incoming/outgoing email with
your antivirus? If so, turn that part off. It won't compromise your security
since your real time scan engine will continue to protect you.