Problem with Device Manager after upgrade/updates

  • Thread starter Thread starter Bob
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B

Bob

My wife's system was dying (old Nforce2 AGP system). I rebuilt the system
with a new AM+ motherboard, cpu, ram, video card. I booted off the original
installation CD (WinXP Pro 32-bit) with the original hard drive installed,
and told the CD to repair the existing Windows installation. I have years of
messages, receipts, and other info on my wife's system and it would have been
a nightmare to try and reinstall all of the old programs and copy over all of
the old vital information. The upgrade/updating actually went quite well and
most everything is working great. HOWEVER, I can not get the ATI catalyst
software to load because it says no ATI driver is installed, even after I've
installed the full correct catalyst package direct from ATI's website
(HD4890). When I go into Device Manager there is no longer a "display
adapter" entry showing in the list of hardware, and my video card is now
showing under "Unknown" at the bottom of the list of hardware. If I go into
DISPLAY inside Control Panel, I do see the video card listed as a 4800 series
ATI video card attached to multiple displays? Yes, that is the second
problem. I only have a single 24" LCD monitor attached to a single video port
on the video card, but I am showing three default monitor entries, one
generic television entry, and two plug n' play entries under "monitor" in
Device Manager. I need to get "display adapter" back into Device Manager so
my video card can be recognized as a video card and placed under the display
adapter entry, and hopefully then all those "extra" monitor entries will go
away as well. I have tried deinstalling and reinstalling the ATI drivers
completely to no avail, and yes, all the motherboard drivers have been
installed. I would appreciate any help possible. I sent an email request to
Microsoft for tech assistance, and they sent me an email link pointing me to
here???? I guess Microsoft doesn't supply tech support assistance to end
users in trouble anymore??? Thanks.

Bob
 
My wife's system was dying (old Nforce2 AGP system). I rebuilt the system
with a new AM+ motherboard, cpu, ram, video card. I booted off the original
installation CD (WinXP Pro 32-bit) with the original hard drive installed,
and told the CD to repair the existing Windows installation. I have yearsof
messages, receipts, and other info on my wife's system and it would have been
a nightmare to try and reinstall all of the old programs and copy over all of
the old vital information. The upgrade/updating actually went quite well and
most everything is working great. HOWEVER, I can not get the ATI catalyst
software to load because it says no ATI driver is installed, even after I've
installed the full correct catalyst package direct from ATI's website
(HD4890). When I go into Device Manager there is no longer a "display
adapter" entry showing in the list of hardware, and my video card is now
showing under "Unknown" at the bottom of the list of hardware. If I go into
DISPLAY inside Control Panel, I do see the video card listed as a 4800 series
ATI video card attached to multiple displays? Yes, that is the second
problem. I only have a single 24" LCD monitor attached to a single video port
on the video card, but I am showing three default monitor entries, one
generic television entry, and two plug n' play entries under "monitor" in
Device Manager. I need to get "display adapter" back into Device Manager so
my video card can be recognized as a video card and placed under the display
adapter entry, and hopefully then all those "extra" monitor entries will go
away as well. I have tried deinstalling and reinstalling the ATI drivers
completely to no avail, and yes, all the motherboard drivers have been
installed. I would appreciate any help possible. I sent an email request to
Microsoft for tech assistance, and they sent me an email link pointing meto
here???? I guess Microsoft doesn't supply tech support assistance to end
users in trouble anymore??? Thanks.

                                                        Bob
Click to expand...

Make sure that you have the Service Pack 2 installed and most of
the .Net Frameworks updates. ATi tends to require the SP2 installed
with a .Net Framework so that the drivers / Control Centre work
 
smlunatick said:
Make sure that you have the Service Pack 2 installed and most of
the .Net Frameworks updates. ATi tends to require the SP2 installed
with a .Net Framework so that the drivers / Control Centre work
Click to expand...

Hello,
Once I re-installed/upgraded/updated the operating system with the
new hardware, I reactivated everything that required it, and also installed
all the new patches and fixes that were available through Microsoft Windows
Update. I am using service pack 3 on here, and this system is the one with
the problem(s) in Device Manager. The system is otherwise fully operational,
but I need to find out HOW to get the "display adapters" entry back into
Device Manager so my video card will be recognized as a video card and placed
under the proper "display adapters" entry. Right now it is under "Unknown" at
the bottom of Device Manager's listing of hardware, and if I open that up and
look at the properties info, next to Device type it says unknown. If I
deinstall the card in device manager and then restart windows, I do get the
message about vga compatible device found, followed by it adding a 4800
series video card, but in Device Manager it is still entered under UNKNOWN
because their is no display adapters entry in Device Manager! Thanks.

Bob
 
I have the same problem but its the IDE ATA/ATAPI Controllers missing from
the list in the Device Manager and they actually appear below the list under
Unknown Devices. I even updated the chipset but did not solve the problem.
Actually its not even a problem because device manager says the unknown
devices are working properly and my system is also working fine, there are no
problems. Only the way they are listed. So the saying goes if its not broken
don't fix it. Are you having some video problems?
 
Hello Ray,
Basically speaking it IS a problem because without a "display
adapters" entry, the video card is not actually being recognized by other
software as a video card. The ATI software won't properly load and catalyst
won't run because it says upon bootup that there is no ATI driver installed
or it is not functioning properly. I am also showing three default monitor,
one generic television, and two plug n' play monitors under the "monitors"
entry and I only have one LCD monitor connected. I belive that IF the display
adapters entry was present, and my video card displayed correctly under that
entry, then the monitor issue would go away as well. Thanks.

Bob
 
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