problem with canon IP5200R

[olivier gonnet]

Hello
I got this printer a month ago
Normaly this printer works fine with USB ou Wifi connexion.

My problem concerns the 5PGPK ink cartridge
Some time i have an error message saying that the printer has two black cartriges and only choice is to cancel print.
Other time I have a message saying that this cartrige is not correctely installed, I have to remove it and insert it again, but this action does not work every time. It seams that the problem apears more and more frequently.
Is it a problem of the cartrige, the printer or drivers (last version downloaded from the canon site)
Thank if you have solution.

olivier

 

[Stan Birch]

It's not all that uncommon for voltage spikes and other such power
line induced annomalies to create a glitch in external hardware.
Pulling the plug and letting it sit for a few minutes, often gets
things up and running again.

Cleaning the electrical contacts on both the cartridge and printer
with a SOFT rubber eraser or an alcohol Q-tip is another option.

If these efforts fail, then it's probably warranty-time.

 

[Burt]

It's not all that uncommon for voltage spikes and other such power
line induced annomalies to create a glitch in external hardware.
Pulling the plug and letting it sit for a few minutes, often gets
things up and running again.

Cleaning the electrical contacts on both the cartridge and printer
with a SOFT rubber eraser or an alcohol Q-tip is another option.

If these efforts fail, then it's probably warranty-time.

With all due respect, a one month old printer shouldn't require cleaning of
electrical contacts! Sounds like a glitch in the new Canon cartridge chip
system. It tells you if the cartridges are in place properly, if they are
the correct cartridges for the printer, and the ink levels. Sounds like
that is where your problem lies. Better technology with chipped
cartridges??? Who needed them, anyway (except for Canon to cut off the
aftermarket ink users at the pass!)

 

[olivier gonnet]

Of course the cartrige is the original one delivered with he box and had worked several times.
Now the printer refuses to work, saying that the cartrige cannot be identified (with 15 orange ligth blinks)
I will try to replace it (but only print 10 pages !)

New sofiscated technologie ....

Olivier

 

[measekite]

SOUNDS TO ME LIKE YOU ARE NOT USING OEM CARTS WITH OEM INK AND ARE
HAVING TROUBLE. ALL YOU NEED TO DO IS FOLLOW CANON'S INSTRUCTIONS IN
THE MANUAL.

 

[Burt]

Oliver - for what it's worth, contact Canon customer support about this
issue. Although the problem may be a defective cart chip, it may also be a
problem with the circuitry in the print head or printer. Canon may have had
several calls on the same subject and may respond with either new carts, a
print head, or a printer. Yours may be the first report on this NG about a
problem Canon may be experiencing across the new pixma product line.

Of course the cartrige is the original one delivered with he box and had
worked several times.
Now the printer refuses to work, saying that the cartrige cannot be
identified (with 15 orange ligth blinks)
I will try to replace it (but only print 10 pages !)

New sofiscated technologie ....

Olivier