problem with application 'Help' pull-down menu function

[Bob]

Hi,

I have only recently installed 'Windows Vista Business' onto my PC. It
seems to work well in all respects except one (for the moment).

When I attempt to access 'Help' from any pull-down menu that needs to
obtain information from the Internet (and all of those I've tried so far
seem to), a warning message appears stating that 'Internet Explorer cannot
download / from Windows'.

Although I have Internet Explorer operational on my PC, I actually use
'Firefox'. Is there a setting somewhere that I need to activate? I realise
that an obvious first step would be to un-install 'Firefox'. However, I
thought I'd ask here first for any advice.

Many thanks,

Bob

 

[Bob]

Hi Bob,

Option Two should be able to help you here.

http://www.vistax64.com/tutorials/87497-help-support-vista.html

Shawn


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Thanks a lot. That seems to have solved the problem. However, I don't know
whether there wasa temporary problem with the website but the link on
'Option 2' seemed to hang on download. I then went to the link at the top of
the page. This gave a further description of the error and a working fix
download. This worked, so thanks again.

Bob