problem with address list/contacts folder

[me]

Hi,

I have recently had to do a clean reinstallation of windows, and then
reinstalled Outlook. I had back ups of the .pst files, and copied
them into the relevant directories (local settings\application
data\microsoft\outlook). I now realise this is not the way to do it
and I should've used import/export.

All of my data seems to have been successfully re-instated (email
messages, calendar, contacts etc). But I when I write emails, Outlook
will not look up addresses from my contacts. It says

"The address list could not be displayed. The contacts folder
associated with this address list could not be opened; it may have
been removed or deleted, or you do not have permissions. For
information on how to remove this folder from the Outlook Address
Book, see Microsoft Office Help".

I've tried looking it up in Help but haven't found anything that
covers this problem.

(I can write emails to contacts from the contacts view, or by replying
to messages, with no problems).

I have the Microsoft Knowledge Base Article 287070, but this seems to
only talk about importing the whole .pst file. I don't want to do
this, as I don't want to lose email messages received since I
reinstalled Outlook.

I am running Outlook 2002 (SP-1) with Windows XP

I would be grateful for any help with this, thanks

 

[Brian Tillman]

Hi,

I have recently had to do a clean reinstallation of windows, and then
reinstalled Outlook. I had back ups of the .pst files, and copied
them into the relevant directories (local settings\application
data\microsoft\outlook). I now realise this is not the way to do it
and I should've used import/export.

No, you did it correctly. You probably haven't added the Outlook Address
Book service to your profile.
--
Brian Tillman
Smiths Aerospace
3290 Patterson Ave. SE, MS 1B3
Grand Rapids, MI 49512-1991
Brian.Tillman is the name, smiths-aerospace.com is the domain.

I don't speak for Smiths, and Smiths doesn't speak for me.

 

[Clarrie]

No, you did it correctly. You probably haven't added the Outlook Address
Book service to your profile.

OK, thanks. How do I do that?

 

[Jocelyn Fiorello [MVP - Outlook]]

Go to Tools | E-mail accounts, select "View or change existing directories
or address books", and click OK. If you don't see the OAB in the
Directories and Address Books list, click the Back button, then select "Add
a new directory or address book", then "Additional Address Books", and add
the OAB. Then keep clicking Back until you get back to the first dialog
box, and go back to the Directories and Address Books list as you did
earlier.

Once the OAB appears in the list, select it and then click Change to make
sure the Contacts folder(s) you want to display are listed. If any of them
aren't listed, you'll need to enable those Contacts folders as Outlook
Address Books by right clicking the folder, selecting Properties, clicking
the Outlook Address Book tab, and checking the "Show this folder as an
E-mail address book" box. Make sure you restart Outlook after making these
changes.

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[Clarrie]

Many thanks, Jocelyn - that solved my problem

 

[Guest]

Thank you so much Jocelyn, that was bugging me too and now it is all fixed

Charlie