Problem with a new HP97 cartridge

[Dave C.]

I just put in a brand new HP 97 color cartridge (dated 2009) in my
printer (HP Deskjet 6980 with Windows XP) and only the cyan nozzles
work. I ran a nozzle test, and it is evident that only the cyan color
is working.

I lightly blotted the cartridge on a moist paper towel and however,
all three colors are present.

I carefully cleaned the printer contacts, the cartridge contacts, cold
booted the computer and printer to no avail. I bought the cartridge a
few months ago and lost the receipt!

Unless there is a solution of sorts, or if I can figure out what to
do, I guess I am out a color cartridge.

The other question I have is could it be the printer itself? I hate to
spend another $35 just to find out. Makes me lose a little confidence
in HP as I have used HP printers for 5-8 years.

Thanks,

Dave C.

 

[Dave C.]

I just put in a brand new HP 97 color cartridge (dated 2009) in my
printer (HP Deskjet 6980 with Windows XP) and only the cyan nozzles
work.  I ran a nozzle test, and it is evident that only the cyan color
is working.

I lightly blotted the cartridge on a moist paper towel and however,
all three colors are present.

I carefully cleaned the printer contacts, the cartridge contacts, cold
booted the computer and printer to no avail.  I bought the cartridge a
few months ago and lost the receipt!

Unless there is a solution of sorts, or if I can figure out what to
do, I guess I am out a color cartridge.

The other question I have is could it be the printer itself? I hate to
spend another $35 just to find out. Makes me lose a little confidence
in HP as I have used HP printers for 5-8 years.

Thanks,

Dave C.

Just updated the drivers from HP and there is no change. The cyan is
the only color printing. For now, looks like I have a good B&W
printer for now.

Dave C.