problem when opening internet and c drive

[gavin]

every time i go onto the internet, a black box with the
heading c:\docume~1\gavin\locals~1\temp\surfai~1.exe.
appears. I have to shut this down and it comes back with
program not responding needs more time, or to end program
end now. Have i deleted something i shouldn't have
because i have tried system restore. please help

 

[Eric]

It's probably caused by adware/spyware.

Download, install and run these free utilities:
Spybot - http://www.safer-networking.org/
Ad-aware - http://www.lavasoftusa.com/
HighjackThis - http://www.spywareinfo.com/

If you haven't got a virus scanner, try using the free
version of AVG from http://www.grisoft.com/.

Make sure that they've got the latest updates by running
their update features.

Go to
http://www.spywareinfo.com/~merijn/files/hijackthis.zip.
Download HijackThis! [freeware] Latest version is 1.98.
Unzip the Download file in a NEW FOLDER that you can
create before you start the download. DO NOT install in
your Desktop folder. DO NOT use any of the TEMP folders
that are presently in your computer. Double-click the
HijackThis.exe file and click on Scan. When the scan is
finished, the Scan button will change into a Save Log
button. Click: Save Log (doing this generates a
hijackthis.log file) Next, HijackThis => Config [button]
=> Misc Tools [button]. Click: Generate StartupList log
[button] (generates a startuplist.txt file) Next, go to
this location: http://www.spywareinfo.com/forums/. Sign
in, then copy and paste both files in your message.

HijackThis Quick Start Help: http://www.tomcoyote.org/hjt/

The Tutorial if you want to know more about the results or
the .log file:
http://www.merijn.org/htlogtutorial.html

Eric,
http://www.pcbuyerbeware.co.uk/
http://www.sharedbirthday.co.uk/