problem vith systemm restore and activation

[Guest]

Since I change the position of my usb cables, I had trouble with every usb
driver I had to manually specify the position of the folder and for USB mouse
Vista tell me that the HID compliant mouse dirver is not WHCL. SO I try a
system restore from the start menu, but with every restore point I had a
message telling me that the restoration was cancelled. Then I try a system
restore using my vista disc, but i had a message telling me that another
instance of the program was in use and that it can't start. And when I
rebooted my system I had the black screen with a windows message telling me
that my system had been altered and that my windows had to be reactivated. As
I have an OEM version it can't be reactivated. So what can i do to restore my
system to a functionnal one?

PS: Please english is not my mother tongue so my explanations might be
approximative.

Gauthier

 

[The poster formerly known as 'The Poster Formerly]

Since I change the position of my usb cables, I had trouble with every usb
driver I had to manually specify the position of the folder and for USB mouse
Vista tell me that the HID compliant mouse dirver is not WHCL. SO I try a
system restore from the start menu, but with every restore point I had a
message telling me that the restoration was cancelled. Then I try a system
restore using my vista disc, but i had a message telling me that another
instance of the program was in use and that it can't start. And when I
rebooted my system I had the black screen with a windows message telling me
that my system had been altered and that my windows had to be reactivated. As
I have an OEM version it can't be reactivated. So what can i do to restore my
system to a functionnal one?

PS: Please english is not my mother tongue so my explanations might be
approximative.

Gauthier

When you see the screen with the prompt to reactivate, try the over the
internet option. If that fails, Call the phone number it displays and
follow the directions quoted below from the Microsoft website:

When you call for activation, being an educated consumer is beneficial.
Quoted from the MS website:

http://www.microsoft.com/piracy/activation_facts.mspx

"Mandatory Product Activation Data

* The Installation ID is unique to each product and comprises two
components:

1. Product ID. Unique to the product key used during installation
2. Hardware hash. Non-unique representation of the PC

* The country in which the product is being installed (for Office
XP and Office XP family products only)"

You are never required to provide any other info in order to get
activated. The agent is required to activate you immediately if you
phone in and provide only the product ID, hardware hash, and
occasionally the country in which the product(s) is being installed! It
is none of their business if you made hardware changes, why you are
reinstalling, etc and you do not need to answer questions like that. If
they give you a hard time, politely remind them of this policy posted on
their company's website. If still they persist, request politely to
speak to a supervisor and escalate the issue until they give YOU the
paying customer the treatment you deserve!

--
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