G
Guest
Hi,
I have been having this problem for about a month, and wasn't really
provided a solution when I called Toshiba support.
I have a Satellite P25, and it's 15 months old. This is the first issue of
any sort I've had since owning the computer. Anyway, here goes:
-About one month ago the computer began stopping at start-up. Sometimes,
before the "Welcome" screen came up, a row of lateral lines would appear, as
if it was detailing start-up progress time. Sometimes it would completely
freeze and and not actually get to the Welcome screen (rare).
-Then, I started getting a sort of error message. The screen went black, and
it said, "Computer did not start up properly." It said this could be because
the computer was unproperly shut down, or new programs. I had the option of
starting in safe mode, starting up normally, or stating up with the last
known succesful configuration.
-The first time this happened, I picked "last known succesful
configuration." It worked, except Norton Internet Security no longer worked
(I upgraded from Anti-Virus about two weeks before this started happening --
are the two connected?)
-So I did a "System Restore" to the day before, and it worked fine for about
two weeks.
-Then I started getting the message that "Windows did not start up
normally." This time, I told the computer to just start up normally. It did.
All seemed fine.
-But now I'm getting that message with increasing frequency. Whereas it was
once per week or so, now it's every other day. It doesn't occur everytime I
re-start, but maybe one out of three times.
-Called Toshiba, and they had me defragment the hard drive and use the
"error checking" tool. No errors. They also had me do a command prompt (a
"scannow" prompt). Again, no errors.
-They then told me to do a virus scan and remove spyware, which didn't seem
like much of a solution to me.
-Am I making any sense? Does this sound remotely familiar to anyone?
Everything is working fine, except the start-up. Any direction is greatly
appreciated.
I thank you for your time,
Todd
I have been having this problem for about a month, and wasn't really
provided a solution when I called Toshiba support.
I have a Satellite P25, and it's 15 months old. This is the first issue of
any sort I've had since owning the computer. Anyway, here goes:
-About one month ago the computer began stopping at start-up. Sometimes,
before the "Welcome" screen came up, a row of lateral lines would appear, as
if it was detailing start-up progress time. Sometimes it would completely
freeze and and not actually get to the Welcome screen (rare).
-Then, I started getting a sort of error message. The screen went black, and
it said, "Computer did not start up properly." It said this could be because
the computer was unproperly shut down, or new programs. I had the option of
starting in safe mode, starting up normally, or stating up with the last
known succesful configuration.
-The first time this happened, I picked "last known succesful
configuration." It worked, except Norton Internet Security no longer worked
(I upgraded from Anti-Virus about two weeks before this started happening --
are the two connected?)
-So I did a "System Restore" to the day before, and it worked fine for about
two weeks.
-Then I started getting the message that "Windows did not start up
normally." This time, I told the computer to just start up normally. It did.
All seemed fine.
-But now I'm getting that message with increasing frequency. Whereas it was
once per week or so, now it's every other day. It doesn't occur everytime I
re-start, but maybe one out of three times.
-Called Toshiba, and they had me defragment the hard drive and use the
"error checking" tool. No errors. They also had me do a command prompt (a
"scannow" prompt). Again, no errors.
-They then told me to do a virus scan and remove spyware, which didn't seem
like much of a solution to me.
-Am I making any sense? Does this sound remotely familiar to anyone?
Everything is working fine, except the start-up. Any direction is greatly
appreciated.
I thank you for your time,
Todd