Problem Opening Program with RDP

M

mcp6453

We have a number of XP SP3 computers running a Pervasive-based
application. The problem we're having is that if a user tries to start
and use the program from home using remote desktop, the application will
not open. If we log in with pcAnywhere or VNC, we can open the program
and then operate it from RDP, but that's a hassle.

Back when I used to work with servers that had Terminal Services, I
recall that for programs to be used in Terminal Services, they had to be
installed using a different procedure than just installing like any
other Windows program. (I never did it, but I understood that they had
to be installed through Add/Remove Programs.) Is it possible that RDP
requires the program to be installed through Add/Remove Programs to be
able to work with remote desktop?
 
T

Terry R.

The date and time was Monday, August 24, 2009 4:16:52 PM , and on a
whim, mcp6453 pounded out on the keyboard:
We have a number of XP SP3 computers running a Pervasive-based
application. The problem we're having is that if a user tries to start
and use the program from home using remote desktop, the application will
not open. If we log in with pcAnywhere or VNC, we can open the program
and then operate it from RDP, but that's a hassle.

Back when I used to work with servers that had Terminal Services, I
recall that for programs to be used in Terminal Services, they had to be
installed using a different procedure than just installing like any
other Windows program. (I never did it, but I understood that they had
to be installed through Add/Remove Programs.) Is it possible that RDP
requires the program to be installed through Add/Remove Programs to be
able to work with remote desktop?

Might be a permissions issue? If they're running it on their
workstations at work, they may be set on those machines as Admins. When
logging in using RDP, they may be limited users on the TS.

I've never seen an app that is "required" to be installed through A/R.
But there are way too many apps to have seen them all.


Terry R.
 
M

mcp6453

Terry said:
The date and time was Monday, August 24, 2009 4:16:52 PM , and on a
whim, mcp6453 pounded out on the keyboard:


Might be a permissions issue? If they're running it on their
workstations at work, they may be set on those machines as Admins. When
logging in using RDP, they may be limited users on the TS.

I've never seen an app that is "required" to be installed through A/R.
But there are way too many apps to have seen them all.

Terry, you could be right. Where would those permissions be set?

One reason I think that this may not be the problem is that even when I
log in though the console as administrator, I still cannot start the
application.

Thanks for your thought.
 
T

Terry R.

The date and time was Tuesday, August 25, 2009 11:40:27 AM , and on a
whim, mcp6453 pounded out on the keyboard:
Terry, you could be right. Where would those permissions be set?

One reason I think that this may not be the problem is that even when I
log in though the console as administrator, I still cannot start the
application.

Thanks for your thought.

The permissions are set on the TS. Usually you don't want users being
able to install, uninstall, change settings, etc., so all the users are
limited.

Possibly the program needs to be installed on the TS? We have many
network apps, and I have to update the TS just like the workstations.


Terry R.
 
M

mcp6453

Terry said:
The date and time was Tuesday, August 25, 2009 11:40:27 AM , and on a
whim, mcp6453 pounded out on the keyboard:


The permissions are set on the TS. Usually you don't want users being
able to install, uninstall, change settings, etc., so all the users are
limited.

Possibly the program needs to be installed on the TS? We have many
network apps, and I have to update the TS just like the workstations.

The program is installed on the TS. I'll have to check to see what the
permissions are for remote users. I'm not sure where to look for that, though.
 

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