Problem opening existing files by clicking

[smuthler]

My computer has begun giving me an error message when I try t
double-click on a filename, in Word and in Excel, particularly. I
says "Window cannot find 'C:Users\Steve\AppData..." and then state
"Make sure you typed the name correctly, and then try again."

It really cramps my ability to access files on my computer at work
from home...

Any thoughts?


Stev

 

[Bob]

Have you recently installed any programs?

What firewall, anti-virus application or security suite is installed? There
are some that cause problems which do not appear immediately.

 

[smuthler]

Thanks for the quick reply...

I have had Norton 360 installed for about 6 months. No firewall
active.

Any other suggestions?

Steve

 

[Bob]

Norton is likely causing your problem.
Replace Norton with the free AVG http://free.grisoft.com/ or Avast
http://www.avast.com/eng/avast_4_home.html, and Windows Firewall and Windows
Defender. Disabling Norton is not enough. You need to completely uninstall
it. If it doesn't solve the problem, get rid of Norton anyway. Norton is
known to cause many problems which don't always appear immediately.
Download and run the Norton Removal Tool.
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039