Problem accessing existing Word files/receive "normal" template sa

G

Guest

All of a sudden I cannot open any of my existing word files (CD, USB or hard
drive) and I get a 'normal' template save box stating the normal template has
been changed and do I want to save it. Then I say 'no' and it eventually
permits me to close the box and get back to word.

I've reloaded word and same keeps happenning.
 
S

Suzanne S. Barnhill

Both are symptoms of problems caused by Norton AntiVirus. Try disabling its
Office Plug-in.

--
Suzanne S. Barnhill
Microsoft MVP (Word)
Words into Type
Fairhope, Alabama USA

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