Printing

[mjusty]

I have been having a printing problem with one of my 8 networked computers.
When we print a document from any program we can select the tray on the
printer to send the document to, but it always prints out of the 3rd tray. I
have unistalled and then reintalled the printer via HP's website so we have
the most up to date drivers and software and that worked for two days. Then
it went back to only printing from tray 3. All the other computers networked
to this printer have no problems at all. Every computer has Windows XP. Does
anybody have any ideas on how to check this?

 

[Cari \(MS-MVP\)]

What is the default on the printer set to?

 

[mjusty]

The default is set to tray 3, but when we manually override that it doesn't
work.

 

[Alan Morris [MSFT]]

On the client machines, what are the dates for the GPD and BUD files for the
printer. I'm wondering if the BUD files are not getting generated after the
driver update.
under
system32\spool\drivers\w32x86\3


12/02/2008 02:56 PM 63,596 HP5SI.BUD
10/18/2006 02:57 PM 121,644 hpc35w5l.BUD
08/01/2007 03:31 PM 147,116 HPC3JS6L.BUD
07/22/2008 12:56 PM 180,748 HPC42506.BUD
05/23/2008 01:13 PM 216,480 hpc60406.BUD
12/02/2008 03:38 PM 235,956 HpC905m6.BUD
12/02/2008 04:27 PM 237,436 HPC950m6.BUD
12/02/2008 03:27 PM 222,672 hpcm4346.BUD
01/14/2009 10:19 AM 217,176 HPCM9046.BUD
12/02/2008 02:30 PM 40,948 HPLJ4.BUD
12/02/2008 03:27 PM 48,760 HPWM5250.BUD



01/03/2008 11:04 AM 58,949 HP5SI.GPD
04/21/2006 03:49 AM 59,586 hpc35w5l.gpd
04/12/2007 10:28 AM 69,607 HPC3JS6L.GPD
12/04/2007 02:46 PM 1,707 HpC905m6.GPD
12/04/2007 02:56 PM 171,124 HPC90xm6.gpd
12/04/2007 02:45 PM 155,565 HPC950m6.GPD
12/04/2007 02:46 PM 128,968 hpcm4346.GPD
10/15/2008 05:45 AM 193,913 HPCM9046.GPD
09/22/2008 04:11 AM 110,585 hpcsm6de.GPD
02/21/2003 06:32 PM 41,053 HPLJ21P6.GPD
01/03/2008 11:04 AM 28,243 HPLJ4.GPD
01/03/2008 11:04 AM 17,612 HPVNAM50.GPD



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[mjusty]

There is one BUD file that is current 1/26/09 the date I installed the
software however the newest GPD file is from sometime in 2007. Just so we are
clear these files are on the computer that is accessing the printer that is
installed on one of my networked computers. Which files need to be current
and how do I get them there?

 

[Alan Morris [MSFT]]

the BUD file is a compiled version of the GPD file. The BUD file would be
created during the driver install or if the driver is ever updated.

I do not know why the pick tray is not getting properly selected. Since you
stated all applications I assume you do not just mean MS Office
applications. I would definitely attempt this using notepad. If the pick
tray setting works for notepad, then it may be an issue with the application
translation to which tray is selected.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.