Printer Wizard

[Gail Yusiewicz]

Add Printer Wizard Does Not Work and Previously Installed
Printers Are Not Displayed after doing the
W32.Blaster.Worm Removal Tool and downloading patch from
Microsoft. Also had problems installing Norton
Systemworks 2003 Anti Virus which may have caused this
problem

 

[Tali Roth [MSFT]]

See the post on 8/28 from Sage Schreiner:

I have seen a number of posts where people have reported that, after

installing updates, they've run into a problem with their printers

disappearing, the spooler stopping and/or failing to start or other similar

issues. Please note that this isn't a problem with the patch itself, and the

vast majority of PC will not see this issue. I believe that this may help in

the majority of cases:

1. Click on Start, then Run and type "cmd" and press enter or click "OK" to

open the command line.

2. At the "C:\>" prompt, type "sfc /scannow" to run the system file

protection scanner. This may prompt you for the Windows CD to restore the

original file versions.

3. Reboot your computer.

I believe this may fix most problems related to printers disappearing after

installing the blaster patch. If this doesn't work for you, let us know by

replying to this thread. Please provide:

Your network environment

Exact printer model name

Any information you can provide about your printer driver

Any additional description of the problem


Sage Schreiner

 

[joe w]

-----Original Message-----
Add Printer Wizard Does Not Work and Previously Installed
Printers Are Not Displayed after doing the
W32.Blaster.Worm Removal Tool and downloading patch from
Microsoft. Also had problems installing Norton
Systemworks 2003 Anti Virus which may have caused this
problem

.
I was sure that I wasn't the only one having this

problem. I ran the sfc / scannow, as suggested and it
cleared the problem. Thanks for the assistance.