Printer software conflict

[Guest]

When installing software from cd for Epson picturemate 100 photoprinter, the
Windows add hardware wizard window appears with the message - " error in
installing Epson 100, this hardware may not work properly, press finish to
exit this wizard." When I click on finish the window disappears for a second
and reappears. At the same time a baloon appears at bottom of screen - "found
new hardware, Epson 100 photoprinter"I can't get rid of either message ,no
matter how many times I try they immediately reappear. I have uninstalled and
reinstalled the software with the same results. The Epson software installs
ok and runs ok but the above messages appear and remain on screen no matter
what I do.
Any solution would be appreciated.

 

[Guest]

Seamus Halford,
Was your printer connected to your computer when you installed the
software?? If so disconnect the printer and remove it from the device
manager. Now uninstall the printer software and reinstall it.

After doing this shut down the computer and reconnect the printer and
restart. Tell me if the problem reoccurs.

Hope this helps
yogi

 

[Guest]

The sequence of events are,(per epson installations instructions)
Insert and run Epson installation cd,
When prompted, connect usb and power on printer,
When printer is connected as instructed, the trouble begins- Windows new
hardware wizard runs at same time as cd installation.
At that point Windows message "there is a problem etc. and baloon appears -
"found new hardware- Epson photomate 100"
Then everything freezes, - cannot close wizard or baloon, both of which
remain on even after reboot???

 

[Guest]

Seamus Halford,
Sorry for the late reply. Try this the next time you want to install the
printer:
1>Disconnect the printer if it is already connected.(Shutdown the computer
if not already done before this)
2>Now power on the computer. Once on the desktop click on start then click
on run.
type in regedit and click on OK.
3>What you have now is the registry editor. Please follow instructions here
as being advised. Any editing done other than this may make your system
unstable and you may have to reinstall everything from scratch. So be
careful!!
4>Here you have a tree structure with 5 main entries each with a '+' sign
besides each. Now we need to get to
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\USB.
5>After you have clicked on the '+' besides USB you will have some entries.
We need to check if an entry by the name Vid_0000&Pid_0000 is present under
this USB entry.
6>If it is right click on it and click on permissions. In the window that
opens highlight "everyone" and below you will find entries like full control
and read with checkboxes beside them. Make sure you have a check in the
checkbox next to full control which is under allow.
7>Click on OK once done.
8>Now again right click on Vid_0000&Pid_0000 entry and click on delete.
Click on yes in the confirmation box.
9>Now close the registry editor and restart the computer.
10>Once back on the desktop now put the installation cd for your printer in
the cd drive and start the installation. Do not connect the printer till the
time the installation is complete. Once complete shutdown the computer and
connect the printer and then restart the computer.

Tell me if this helps
yogi