printer settings could not be saved

[Dan]

I have one XP machine on our small Novell network. I have
been trying to troubleshoot some printing issues with our
hp laserjet 2200. I was trying a different driver when I
got an error while exiting from printer properties "Printer
settings could not be saved". I then tried making changes
in another previously installed hp laserjet 2200 driver
that was working (although there were other minor printing
issues), and I received the same error message. Now no
matter what I try to change in printer properties on either
printer I cannot save my changes. All patches from windows
update have been installed.

 

[Alan Morris\(MSFT\)]

Is this the error?

8) When I use the Add Printer Wizard to install a printer, regardless of
what printer I am trying to install, when I click "Finish" I get the error
"Operation could not be completed".

There seem to be cases where an internal cache file gets corrupted, possible
from an earlier power failure. Navigate to the %windir%\inf folder (it's a
hidden directory, so by default you won't see it in explorer, either turn on
"show hidden files" or use the command line) and delete ntprint.pnf,
printupg.pnf, infcache.1 and any oemXXXX.pnf (XXXX being a sequential
number). Delete only the .pnf, not the .inf - the .pnf is the cached version
of the .inf and will be regenerated if it doesn't exist.




--
Alan Morris
Microsoft Printing Team
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