Printer queue

[Guest]

I have deleted items from Printer queue but the first item remains and will
not clear - HP office jet 4215
Help please

 

[Cari \(MS-MVP\)]

See:
http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

 

[Ron Martell]

I have deleted items from Printer queue but the first item remains and will
not clear - HP office jet 4215
Help please

This job probably shows as printing with an error status.

Try to delete the job.
Power off the printer completely (e.g. pull the plug)
Shut down the computer. You may get a warning about pending print
jobs might be lost. This is what you want so be grateful.
Power up the printer and make sure it shows "Ready" status.
Power up the computer. The queue should now be clear.

Good luck

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca
Syberfix Remote Computer Repair

"Anyone who thinks that they are too small to make a difference
has never been in bed with a mosquito."

 

[Guest]

Thanks Ron

This does work - have had this problem in the past but could not remememer
how I cleared it.
hjm