Printer keeps printing in one color

[Guest]

My color printer prints black text when supposed to but when I try to print
hihglighted words and such in a different color it prints any and all colors
in shades of green only. I have checked the cartridges - they are all
installed correctly and full of ink. I've printed test pages and they come
out fine. I don't know what to do. Does anyone know what's wrong?

 

[Malke]

My color printer prints black text when supposed to but when I try to print
hihglighted words and such in a different color it prints any and all colors
in shades of green only. I have checked the cartridges - they are all
installed correctly and full of ink. I've printed test pages and they come
out fine. I don't know what to do. Does anyone know what's wrong?

Since you forgot to tell us what make/model printer you have, no one can
check on the mftr.'s website for you. So that's what you need to do - go
to the printer mftr.'s website and make sure you are using the latest
Vista drivers for your printer. If you are, then contact the printer
mftr.'s tech support for help.


Malke