Printer Issues

[Guest]

Hi, I've just setup two HP 4350dtn network printers for two different
departments. The first department setup was simple with everything working
fine. By default jobs are sent to the plain paper tray 3. If headed paper
is needed, users change the option to type- Letterhead and this works fine,
when document is closed and another is openned setting changes back to the
default type which is plain paper option which is fine.

But the other 4350stn setup has been a knightmare.
1. Some users when they choose to print to type- Letterrhead, it just prints
plain paper from tray three.
2. Some users can print to letterhead ok but this option sticks in Word 2003
and the user needs to change the option back to plain paper option and
doesn't default back to type- Plain like it should.
3. And for other people it works completely fine like the first departments
4350dtn.

All clients use WinXp SP2, Office 2003 SP2 and printers are installed on Win
Server 2003 SP1.

Can anyone provide assistance/ advice? I'm in desperate need, been working
on this for two days.

All help appreciated.

 

[DL]

no need to multi post

 

[Bob I]

1. Is the Printer itself set up correctly as to tray contents and defaults.
2. Are the people that are having trouble, trying to specify Tray AND
paper type.

Those are the two places I have found to be the biggest cause of problems.

 

[Bob I]

Cheers for that, would you have any ideas as to why on some Pcs the settings
go back to default when chahing to source or type as they should, but one or
two other machine keep these settings forcing the users to revert back to the
default settings themselves when they change the source or type field?

: