Printer Issues with DST Patch

[Guest]

Hello all!

Our office runs it's machines on Windows XP, and we've had Service Pack 2
installed for a good long time without any problems.

After the daylight savings patch was installed, though, we've had some
pretty annoying issues with printing. It turns out that nobody in our office
that has had the DST patch installed on their machines (I've still got about
5 or 6 machines to finish upgrading...and I'm hesitant to do that now) can
set additional printing preferences without crashing the program trying to
print.

Let me try and explain it better, as I don't think I made a whole lot of
sense right there. The user takes the following steps:
1) Select File -> Print
2) Select the printer (if using something other than the default).
3) Select the number of copies you want.
4) Click on the "Properties" button. This button is the one that allows you
to select double-sided printing, coalating etc if your printer has those
abilities.
5) Program closes without an error message or any other warning. You don't
even get a "This program has encountered a serious error and needs to close"
type error or anything that asks you to send the error data to Microsoft.

So, that is where we're at.

Ideas?

 

[Seahawk60B]

Hello all!

Our office runs it's machines on Windows XP, and we've had Service Pack 2
installed for a good long time without any problems.

After the daylight savings patch was installed, though, we've had some
pretty annoying issues with printing. It turns out that nobody in our office
that has had the DST patch installed on their machines (I've still got about
5 or 6 machines to finish upgrading...and I'm hesitant to do that now) can
set additional printing preferences without crashing the program trying to
print.

Let me try and explain it better, as I don't think I made a whole lot of
sense right there. The user takes the following steps:
1) Select File -> Print
2) Select the printer (if using something other than the default).
3) Select the number of copies you want.
4) Click on the "Properties" button. This button is the one that allows you
to select double-sided printing, coalating etc if your printer has those
abilities.
5) Program closes without an error message or any other warning. You don't
even get a "This program has encountered a serious error and needs to close"
type error or anything that asks you to send the error data to Microsoft.

So, that is where we're at.

Ideas?

Are you sure the DST patch was the only thing that was applied? My
suggestion would first be to remove and reinstall the print drivers.