Printer Installation Error 0x000006be


G

Guest

Connecting Vista machines to our current Window 2003 R2 print server has been
a hit and miss experience. Connect and install fine, others throw a
0x000006be error when attempting to install the driver. One is especially
pernicious. Color LJ 4650, won't install even though there is a Vista driver
in the local store as well as on the Print Server. I thought Point and Print
was supposed to sort this out?
 
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A

Alan Morris [MSFT]

Sandy, just install one of these drivers from HP to pickup the hpbmini.dll
file that understands the Vista OS version. You do not have to have these
printers and you can delete the driver after the install and still retain
the updated file.

From: Wenzhong Ling (Hewlett-Packard)

Alan,


I just got confirmed info from HP team, the LaserJet 4345 MFP (Version
60.053.762.32) and Color LaserJet 9500 MFP (version 60.52.267.21) are
drivers having the latest hpbmini.dll in their package on hp.com.


Thanks.

Wenzhong


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Sandy Wood said:
Thanks for the tip. I'll check it out.
 
G

Guest

Thanks much. I added the 4345 and my hpbmini.dll is now 18!
--
Sandy Wood
Orange County District Attorney


Alan Morris said:
Sandy, just install one of these drivers from HP to pickup the hpbmini.dll
file that understands the Vista OS version. You do not have to have these
printers and you can delete the driver after the install and still retain
the updated file.

From: Wenzhong Ling (Hewlett-Packard)

Alan,


I just got confirmed info from HP team, the LaserJet 4345 MFP (Version
60.053.762.32) and Color LaserJet 9500 MFP (version 60.52.267.21) are
drivers having the latest hpbmini.dll in their package on hp.com.


Thanks.

Wenzhong


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Sandy Wood said:
Thanks for the tip. I'll check it out.
 
A

Alan Morris [MSFT]

You did good!!

You do not know how many times I have passed out this information for HP.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

Sandy Wood said:
Thanks much. I added the 4345 and my hpbmini.dll is now 18!
--
Sandy Wood
Orange County District Attorney


Alan Morris said:
Sandy, just install one of these drivers from HP to pickup the
hpbmini.dll
file that understands the Vista OS version. You do not have to have
these
printers and you can delete the driver after the install and still retain
the updated file.

From: Wenzhong Ling (Hewlett-Packard)

Alan,


I just got confirmed info from HP team, the LaserJet 4345 MFP (Version
60.053.762.32) and Color LaserJet 9500 MFP (version 60.52.267.21) are
drivers having the latest hpbmini.dll in their package on hp.com.


Thanks.

Wenzhong


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no
rights.

Sandy Wood said:
Thanks for the tip. I'll check it out.
--
Sandy Wood
Orange County District Attorney


:

I thinks you need a newer driver for the printer from the vendor.
In particular for your hp printer you need a newer version of
hpbmini.dll

See this for more details:

http://forums.microsoft.com/TechNet/ShowPost.aspx?PostID=812642&SiteID=17

--
Regards,
Yuriy

This posting is provided "AS IS" with no warranties, and confers no
rights.
Connecting Vista machines to our current Window 2003 R2 print server
has
been
a hit and miss experience. Connect and install fine, others throw a
0x000006be error when attempting to install the driver. One is
especially
pernicious. Color LJ 4650, won't install even though there is a
Vista
driver
in the local store as well as on the Print Server. I thought Point
and
Print
was supposed to sort this out?
 
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Advertisements

A

Alan Morris [MSFT]

The spooler service is failing.

1726 RPC_S_CALL_FAILED


this could be due to a faulting or corrupted driver.

What drivers are installed on the machine?

Printers Folder , File, Server Properties, Drivers.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.
 
A

Alan Morris [MSFT]

Most likely the spooler service on the client is terminating due to the
print driver from the server

winerror 0x000006be
1726 RPC_S_CALL_FAILED <--> 0xc002001b RPC_NT_CALL_FAILED


What OS is the machine sharing the printer?

You can create local printer that copies the files to the share for the
printer rather than create an RPC connection to queue.

Create local printer

Create a Local Port in the format \\remotemachine\printsharename

Add the ImageClass driver (pickup the Vista driver for your OS architecture
from Canon)

Next Next Finish

this will basically just copy the

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.
 
A

Alan Morris [MSFT]

I'll assume the 32 bit OS

What is the version number of the print driver

Printmanagement.msc

Server
Drivers

the version number is listed here.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.
 
K

kridle

mine just won't let me add my computer. it says that it can't open it.
opperation cannot be completed (error 0x000006be)

Alan Morris said:
Most likely the spooler service on the client is terminating due to the
print driver from the server

winerror 0x000006be
1726 RPC_S_CALL_FAILED <--> 0xc002001b RPC_NT_CALL_FAILED


What OS is the machine sharing the printer?

You can create local printer that copies the files to the share for the
printer rather than create an RPC connection to queue.

Create local printer

Create a Local Port in the format \\remotemachine\printsharename

Add the ImageClass driver (pickup the Vista driver for your OS architecture
from Canon)

Next Next Finish

this will basically just copy the

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.
 
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A

Alan Morris [MSFT]

this is the error

C:\>winerror 0x000006be
1726 RPC_S_CALL_FAILED <--> 0xc002001b RPC_NT_CALL_FAILED

this can occur if the spooler service terminates on the client or the
spooler service is not running on the print server.

Since the print server is not Windows, there is no spooler service, however
the router may be emulating rpc calls which have changed since XP. Verify
the print spooler service is running on the client when you receive this
error.

If it is, it sounds like the spooler is attempting to create a true rpc
connection rather than an HTTP connection to the device. Does the router
support any other print services? Raw 9100 or LPD perhaps?

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.
 

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