Printer cannot read registry key?

[Seamus Halford.]

Dell AIO 926 Printer (Windows Vista Ult-Dell Inspiron 9400) Printer has
stopped working. In event viewer found message - "The print spooler failed to
open an existing printer because it could not read the configuration
information from the registry key S-1-5-18\Printers\Connections. The print
spooler could not open the registry key. This can occur if the registry key
is corrupt or missing"

Any help would be most appreciated.

Seamus halford

 

[Alan Morris [MSFT]]

this error is unrelated to your problem.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Seamus Halford.]

Any advice on how I might track down the problem? Thanks in advance.

 

[Alan Morris [MSFT]]

Is the spooler service running? Is the printer marked Offline?



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Seamus Halford.]

Printer is online but I do not know how to check if thes pooler service is
running. Another development - the printer now prints but at an agonisingly
slow pace. After selecting "print" on a document nothing happens for a full
five minutes and then the printing starts "in spurts" at a very slow pace -
about three minutes for a two page word document.???

 

[Alan Morris [MSFT]]

Open Task Manager
Processes

Show processes for all users, you should get an admin prompt.

find spoolsv.exe

Find the CPU column

Now print the job

does the CPU spike for the application or spoolsv.exe? This would cause a
delay.

Either way Cari has a solution that works 95% of the time, delete and
reinstall. Be sure to download any Dell driver uninstall utility, then
delete the printer and driver and reinstall.

--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.

 

[Seamus Halford.]

Alan,
Spoolsv.exe is not running. (I have uninstalled and reinstalled the
driver and software several times since this trouble began - to no avail)

 

[Alan Morris [MSFT]]

Something is corrupting the memory in the spooler



http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm



--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/search/?adv=1

This posting is provided "AS IS" with no warranties, and confers no rights.