Printer automatically Cancels big jobs

[steve]

I have an hp Laserjet 4000. When one of our people trys to print 30
pages from MS Word97 (on XP) it prints about 25 then on the LED you
see the words Cancelling Job and then stops printing. When she goes
into Word and trys to print a range of pages the remaining that did
not print eg 26-30 she cannot do this it does not allow her to do
this. She can however print one page at a time. The printer is
connected directly to her computer and is set to spool jobs.

The printer does have the minimum shipped memory but the error message
does not seem to be related to this.

Does anyone have any idea what is going on here?

 

[me]

I have an hp Laserjet 4000. When one of our people trys to print 30
pages from MS Word97 (on XP) it prints about 25 then on the LED you
see the words Cancelling Job and then stops printing. When she goes
into Word and trys to print a range of pages the remaining that did
not print eg 26-30 she cannot do this it does not allow her to do
this. She can however print one page at a time. The printer is
connected directly to her computer and is set to spool jobs.

The printer does have the minimum shipped memory but the error message
does not seem to be related to this.

Does anyone have any idea what is going on here?

First things first, is the version of Word up to date with all the
patches and fixes? http://office.microsoft.com/en-us/default.aspx
Do these pages contain large graphics? Does the machine have
sufficient disk space available which is not terribly fragmented?

 

[steve]

First things first, is the version of Word up to date with all the
patches and fixes?http://office.microsoft.com/en-us/default.aspx
Do these pages contain large graphics? Does the machine have
sufficient disk space available which is not terribly fragmented?

Certainly there is enought space on the computer. The version of word
is 97 sr1. I believe there is a newer version. But Im surprised to
think that this would make a difference. The letters are legal size,
no graphics but generated by a db program, mail merge. I guess the
strange thing is the fact that it prints to a point and then says
"cancelling job" as if the printer is being told to cancel the job at
some point.

?
Regards

 

[smlunatick]

And try to replace / re-install the drivers. If the drivers are "bad", they
can cause such problems.

 

[steve]

Yes I agree with you. However I have reinstalled the drivers a couple
of times ?

Regards

 

[steve]

Ive asked my printer guy to give me a quote for some more ram. Yes I
believe it came with 4 mb. The thing is I believe it use to do this in
the past ? Anyway Im going to try to add some ram and see if that
helps. It just that I thought it gave a different message when it ran
out of ram. Something a little more telling than just Cancelling Job.

Regards

 

[Arthur Entlich]

Are you sure it isn't a memory issue within the printer? Most laser
printers download the full document into the on-board memory (the pages
are rasterized). The fact that the last number of pages aren't printing
and yet it will if each page is sent one at a time, makes me believe
that you have inadequate internal memory within the printer.

Art


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[steve]

Thanks

 

[steve]

Thanks I will try to see about memory and then either rule it in or
out.