Print Spooler error 3003 - HP printers.



Maybe someone here can help me. We currently have one building that
constantly has their print spooler locking up. When you look at the
printer queues of the server, you'll see "Error - Printing" in the
status column. Checking the system event log, you'll see errors that
say the following: "The document [document name] owned by [domain user]
failed to print. Win32 error code returned by the print processor: 3003
We have also been receiving the error 119 (0x77).

We have deleted the printer off the server and recreated it. We've
updated the drivers, but no luck. They seem to be related to 1 type of
printer (HP 2500). However, when one of these printers go, it locks up
the whole spooler service.

Can anyone help me?


Alan Morris [MSFT]

additional information at
Improved reporting of Event ID 61 event messages to identify a print queue
or a print device


This error code means that a StartDocPrinter call was not issued. You
receive this error code when the print spooler cannot send data to the port.
The print job is marked as "error printing." In this scenario, the print
spooler repeatedly tries to send the data until the user cancels the job.
The error that the port monitor component returns is overwritten when the
user cancels the print job.

Check the driver files that the 2500 uses and compare the driver files used
by other HP models, there may be some common files which are not forward

Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:;[ln];kbhowto

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